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TROUBLESHOOTING
Nothing will operate
▪
Is the main or regulator gas shutoff valve in the off
position?
See the Installation Instructions.
▪
Is the searing burner properly connected to the gas
supply?
Contact a trained repair specialist or see Installation
Instructions.
Low Heat
LP Gas:
For outdoor grills using a 20 lb LP gas fuel tank, slowly open
the tank valve.
Note: If flow limiting device activates, your grill may not light. If
your grill does light, the flames will be low and will not heat
properly.
1.
Turn tank valve and all control knobs off and wait 30
seconds.
2.
After shutting off the tank, very slowly open the tank valve
and wait 5 seconds before lighting.
Light the burner. See "Lighting the Side Searing Burner"
3.
section.
Natural Gas:
Gas pressure is affected by size and length of the gas line from
the house to the grill. Contact a qualified gas technician to
provide the Natural gas supply to the selected grill location in
accordance with the National Fuel Gas Code ANSI
Z223.1/NFPA54 – latest edition and local codes.
ASSISTANCE
Before calling for assistance, please check "Troubleshooting." If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information
will help us to better respond to your request.
If you need replacement parts
If you have questions or need to order replacement parts,
contact Customer Service Center at 1-877-373-2301 .
Please direct all correspondence to:
Nexgrill Industries, Inc.
14050 Laurelwood PI, Chino, CA 91710
Please include a daytime phone number in your
correspondence.
Accessories
Natural Gas Conversion Kit
Order Part Number 710-0003
KitchenAid 4-Burner Dual Energy Built-In Gas Grill with
Rotisserie Burner
Order Part Number 740-0780
KitchenAid 4-Burner Dual Energy Built-In Gas Grill with
Searing Main Burner and Rotisserie Burner
Order Part Number 740-0781
Built-In SB/SSB Component Hose Kit with High Capacity
Regulator
Order Part Number 711-0007
Built-In Grill Cabinet 20" High Double Drawer
Order Part Number 780-0016
Built-In Grill Cabinet 15" Double Drawer
Order Part Number 780-0017
Built-In Grill Cabinet Double Access Door
Order Part Number 780-0018
Built-In Grill Cabinet Single Access Door
Order Part Number 780-0019
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