Kohler K-528-K1 Installation And Care Manual page 12

Troubleshooting (cont.)
Troubleshooting Table
Symptoms
1. Valve will not turn on.
2. The interface functions
normally but no water
flows from the shower
fittings.
3. Maximum blend
temperature too hot or
too cold.
4. Continuous flow.
Only cold water flows
5.
from the outlets.
1240338-2-A
Probable Cause
A. Valve is not plugged into the
outlet.
B. Data cable connection may be
loose or disconnected.
C. Circuit breaker has been
tripped.
D. The valve memory may require
resetting.
E. If none of the recommended
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
A. Valve outlets may be blocked.
B. Fittings/sprayfaces may be
blocked.
C. Hot and cold water supplies are
not turned on.
D. The valve memory may require
resetting.
E. System error.
F. If none of the recommended
actions for the above issues
correct the symptom, the valve
requires servicing.
A. Incorrect maximum temperature
setting.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
A. System will not switch off.
B. Flow rate exceeds 10 gal/min
(45.5 l/min) from one outlet.
A. Hot water supply is either not
turned on or not connected to
the valve inlet.
B. Hot water inlet is blocked.
C. The hot water supply is
exhausted.
12
Recommended Action
A. Plug the valve into an outlet.
B. Check the data cable connection,
connect if needed.
C. Reset the circuit breaker.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. Contact your Kohler Co.
Authorized Service Representative.
A. Check the valve outlets for
blockage or debris. Clean the outlet
screens.
B. Clean the sprayfaces and any
screens in your fittings.
C. Turn on the water supply to the
valve.
D. Disconnect and reconnect the valve
power cord from the electrical
outlet.
E. Check the user interface for an
error code. Refer to the guide on
the K-99695 controller product page
at www.us.kohler.com.
F. Contact your Kohler Co.
Authorized Service Representative.
A. Set the maximum temperature.
Refer to the guide on the K-99695
controller product page at
www.us.kohler.com.
B. Contact your Kohler Co.
Authorized Service Representative.
A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
B. Ensure flow restrictors are installed
in both outlets.
A. Check if the hot water supply is
turned on and connected to the
valve inlet.
B. Check the hot water inlet screen for
blockage. Clean or replace the inlet
screen.
C. Allow time for the water heater to
come up to temperature.
Kohler Co.