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TROUBLESHOOTING
PROBLEM
Your Steam Pocket Mop should be securely plugged into an electrical
outlet.
The Steam Pocket
®
Mop will not
Check your fuse or breaker.
turn on.
If your unit still doesn't work, please call our customer service at
1-800-798-7398.
Prime the pump. See Cleaning Operation section for more information.
Steam Pocket Mop will not
Is there water in the water tank? If not, add water to your Steam Pocket
make steam.
Mop following the instructions.
Check to see if your Pocket Pad is too wet. Unplug the steam mop, let it
Steam Pocket Mop leaves
cool, and then change the Pocket Pad.
water on the floor.
Make sure the Pocket Pad is attached correctly.
Make sure the Pocket Pad is attached correctly.
Try increasing the height of the pole for better leverage.
The Steam Mop might be hard to push/pull if the Pocket Pad isn't wet
Steam Pocket Mop is hard to
enough. It
push.
should get easier to push/pull the Steam Mop after it's been running for a
few minutes.
An overly dirty Pocket Pad could also result in the mop being harder to
push. Flip the pad over or use a clean pad.
POSSIBLE REASONS & SOLUTIONS
s h a r kc l e a n . c o m
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts, which require regular maintenance and/or replacement to
ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at sharkaccessories.com.
2.
Any unit that has been tampered with or used for commercial purposes.
3.
Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance, or
damage due to mishandling in transit.
4.
Consequential and incidental damages.
5.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6.
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-888-228-5531 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.
Please register your product and have it with you when contacting Customer Service.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-888-228-5531 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
REGISTER YOUR PURCHASE
registeryourshark.com
s h a r kc l e a n . c o m
RECORD THIS INFORMATION
Model Number: ������������������������
Date Code: ����������������������������
Date of Purchase: ����������������������
(Keep receipt)
Store of Purchase: ����������������������
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