Technical Support; Warranty - Hercules ePlug 200 Multi Manual

Hercules ePlug 200 Mini

5. TECHNICAL SUPPORT

If you encounter a problem with your product, please go to http://ts.hercules.com and select your language.
From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions
of drivers and software) that may help to resolve your problem. If the problem persists, you can contact the
Hercules products technical support service ("Technical Support"):
By email:
To reach our Technical Support via email, you must first register online on the http://ts.hercules.com/ website.
The information that you provide will help our technicians to resolve your problem as quickly as possible.
Click on Product Registration and follow the instructions displayed onscreen.
If you have already registered your product, please enter your user info in the Username and Password
fields, then click on Login.
By telephone (if you do not have Internet access):
United Kingdom
United States
Canada
Denmark
Sweden
Finland
Hours of operation and telephone numbers are subject to change. Please visit http://ts.hercules.com for the
most up-to-date Technical Support contact information.

6. WARRANTY

Worldwide, Guillemot Corporation S.A. ("Guillemot") warrants to the consumer that this Hercules product will be free from
material defects and manufacturing flaws for a period of two (2) years from the original date of purchase. Should the product
appear to be defective during the warranty period, immediately contact Technical Support, who will indicate the procedure to
follow. If the defect is confirmed, the product must be returned to its place of purchase (or any other location indicated by
Technical Support).
Within the context of this warranty, the consumer's defective product will, at Technical Support's option, be either repaired or
replaced. Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for indirect
damages) is limited to the repair or replacement of the Hercules product. The consumer's legal rights with respect to
legislation applicable to the sale of consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result of
inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not related to a material defect or
manufacturing flaw; (2) in the event of failure to comply with the instructions provided by Technical Support; (3) to software not
published by Guillemot, said software being subject to a specific warranty provided by its publisher.
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Hercules ePlug 200 Multi
Monday to Saturday from 8 a.m. to 7 p.m.
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Monday to Saturday from 10 a.m. to 9 p.m.
(English)