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Technical troubleshooting guide
Problem
There is steam escaping from
the sides of the appliance.
The cooking starts and then
stops straight afterwards.
The cooking won't start,
you hear a beeping sound.
Even though you've
programmed your appliance to
start later on, it starts heating up.
«
»
A
no water
alert comes on
even though there is water in the
tank.
I plugged in my appliance but it
switched itself off.
The vitamin button + won't go
off even if I press on it.
Water is coming out of the base.
10
Cause
Bowls poorly interlocked
between each other.
The appliance is checking that
there is water in the tank.
Not enough water in the tank.
The noise of the appliance
heating up indicates that it is
testing for water in the tank.
Heating element needs
descaling.
You switched the appliance on
less than 2 minutes ago and it
has gone into standby mode.
The cooking started less than
13 minutes ago.
There might be a leak around
the heating element.
Solution
Check that the bowls are placed
and fitted in the correct order.
Fit bowl 1 first, next fit bowl
2 and then bowl 3.
Do not change the program,
the appliance will actually start
cooking after about a minute.
Fill the tank with water up to the
maximum level.
Wait for at least one minute,
the heating will stop
automatically and steaming
will begin at the requested time
programmed for the delayed
start.
Start descaling the heating
element (please refer to
maintenance and cleaning
paragraph).
Press on the on/off button once
to come out of standby mode.
This button light will go out
automatically.
Take the appliance to an
approved Service Centre.
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