Page 1 W610WUser Manual User Manual W610W Software Version: 2.14.0.2 Release Date：2023.9.15...
Page 2: Table Of Contents
W610WUser Manual Directory Directory ....................................3 1 Picture ....................................8 2 Table ....................................13 3 Safety Instruction ................................14 3.1 Safety Instruction ...............................14 3.2 Battery Warning ..............................14 4 Overview ..................................16 4.1 Overview ................................16 4.2 Packing Contents .............................. 17 5 Desktop Installation ..............................18 5.1 Install the battery ...............................
Page 3 W610WUser Manual 8.2.2 Make / Receive Second Call ........................41 8.3 End of the Call ..............................42 8.4 Redial ...................................42 8.5 Dial-up Query ..............................43 8.6 Auto-Answering ..............................43 8.7 Callback ................................44 8.8 Mute ..................................45 8.8.1 Mute the Call ............................. 45 8.8.2 Ringing Mute .............................
Page 4 W610WUser Manual 10.1 Basic Settings ..............................69 10.1.1 Language ..............................69 10.1.2 Time & Date ............................69 10.1.3 Screen ..............................71 10.1.3.1 Brightness and backlight ......................71 10.1.3.2 Screen Saver ..........................72 10.1.4 Ring ................................72 10.1.5 Voice Volume ............................73 10.1.6 Greeting Words ............................73 10.1.7 Reboot ..............................73 10.2 Phone Book ..............................73 10.2.1 Local Contact ............................
Page 5 W610WUser Manual 11.2 System >> Information ........................... 96 11.3 System >> Account ............................96 11.4 System >> Configurations ..........................96 11.5 System >> Upgrade ............................97 11.6 System >> Auto Provision ..........................97 11.7 System >> Tools ..............................97 11.8 System >> Reboot Phone ..........................97 12 Network >>...
Page 6 W610WUser Manual 12.26 Function Key >> DSSKey Page ....................... 124 12.27 Function Key >> PTT ..........................125 12.28 Function Key >> Softkey ..........................127 12.29 Function Key >> Advanced ........................128 12.30 Application >> Manage Recording ......................128 12.31 Security >> Web Filter ..........................128 12.32 Security >>...
Page 7: Picture
W610WUser Manual 1 Picture Picture 1 - Install the battery .......................... 19 Picture 2 - Replacement battery ........................20 Picture 3 - Connect the charging base ......................21 Picture 4 - Install the belt clip .........................21 Picture 5 - W610Wkey layout ........................27 Picture 6 - Wi-Fi connection on the device side ..................
Page 8 W610WUser Manual Picture 36 - Enable DND ..........................47 Picture 37 - DND setting interface ........................ 48 Picture 38 - DND timer ............................ 48 Picture 39 - DND Settings ..........................49 Picture 40 - Line DND ............................. 49 Picture 41 - Select the line to set up call forwarding ..................50 Picture 42 - Select call forward type ......................
Page 9 W610WUser Manual Picture 73 - Voice message interface ......................66 Picture 74 - Configure voicemail number .....................66 Picture 75 - Register SIP account ......................... 67 Picture 76 - SIP hotspot server configuration ............. 错误！未定义书签。 Picture 77 - SIP hotspot client configuration ....................68 Picture 78 - Phone language setting ......................
Page 10 W610WUser Manual Picture 110 - Menu password ........................88 Picture 111 - Set menu password ....................... 88 Picture 112 - Keyboard lock password ....................... 88 Picture 113 - Set keyboard lock password ....................89 Picture 114 - Phone keypad lock password input interface ..............89 Picture 115 - Web keyboard lock password settings .................
Page 11 W610WUser Manual Picture 147 - Firewall Input rule table ......................132 Picture 148 - Delete firewall rules ........................132 Picture 149 - Screenshot ..........................134 Picture 150 - Web capture ..........................134 Picture 151 - reparation required for the U disk upgrade ................136 12 / 136...
Page 12: Table
W610WUser Manual 2 Table Table 1 - Keypad Icons ........................... 22 Table 2 - Status Prompt and Notification Icons ..................22 Table 3 - Look-up Table of Characters ......................24 Table 4 - Status Indicator LED State ......................25 Table 5 - Instruction of Keypad of W610W ....................27 Table 6 - Talking mode ............................
Page 13: Safety Instruction
W610WUser Manual Safety Instruction 3.1 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause ...
Page 14 W610WUser Manual Do not throw the battery pack into fire or heat.  Do not connect the positive and negative poles directly to metal objects such as wires, which may cause  a short circuit of the battery pack. Do not transport and store batteries together with metal items such as necklaces and hairpins. ...
Page 15: Overview
Stil, the document might not be up to date with the newly release software, so please kindly download updated user manual from Fanvil website , or contact with Fanvil support if you have any question using W610W.
Page 16: Packing Contents
W610WUser Manual 4.2 Packing Contents Power Adapter Charging Base Quick Start Guide IP Phone Rechargeable Battery Belt Clip 17 / 136...
Page 17: Desktop Installation
W610WUser Manual Desktop Installation 5.1 Install the battery 1. Removing the rear case: Remove the rear case of the whole machine with a little force from the handle position of the rear case of the main unit. 2. Install the battery: Take out the battery from the packaging box, with the battery with the notch facing up, put the battery C at the battery compartment C, and pull the battery button until it completely fits the underside of the battery.
Page 18: Battery Replacement
W610WUser Manual Install the back cover Picture 1 - Install the battery 5.2 Battery Replacement 1. Remove the rear case: Remove the rear case of the whole machine with A。little force from the handle position of the rear case of the main unit. 2.
Page 19 W610WUser Manual Remove the rear case Remove the battery Buckle Battery button Install the battery Install the battery cover Picture 2 - Replacement battery 20 / 136...
Page 20: Connect The Charging Base
5.3 Connect the charging base Picture 3 - Connect to the charging base Note： 1.Use Fanvil-supplied power adapter (5V/2A). A third-party power adapter may damage the handset. 2.Check the charging status on the top-right corner of the LCD screen. 5.4 Install the belt clip...
Page 21: Appendix Table
W610WUser Manual Appendix Table 6.1 Appendix I - Icon Table 1 - Keypad Icons Icon Description Programmable keys, the default is PTT key, which can be set to function key/speed dial key, etc. Volume keys, in standby or ringing state: increase or decrease ringer volume During a call: increase or decrease the volume of the headset, handle, hands-free...
Page 22 W610WUser Manual Mute activated Silent mode Call is on hold Auto-answering activated Call forward activated Do not disturb activated (Red) SIP hotspot activated VPN activated Bluetooth device paired connection Keypad locked Forward call(s) Missed call(s) Received call(s) Dialed call(s) Wireless network connected Wireless network disconnected Wireless network failure 23 / 136...
Page 23: Appendix Ii - Keyboard Character Query Table
W610WUser Manual 6.2 Appendix II - Keyboard character query table Table 3 - Look-up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric *.:/@[],+-_=’?\”|;()<>{}# ＊ @:;()<>[]{} a b c d e f g h i j k l m n o Lower Case...
Page 24: Appendix Iii - Led Definition
W610WUser Manual T U V WZYX (space) .,*/+-:_=’?\”| ＊ #^!&$%£¥¤~¡¿§ 2 a b c A B C 3 d e f D E F 4 g h I G H I 5 j k l J K L 6 m n o M N O Mixed type input 7 p q r s P Q R S 8 t u v T U V...
Page 25 W610WUser Manual 26 / 136...
Page 26: Introduction To The User
W610WUser Manual Introduction to the User 7.1 Instruction of Keypad Picture 5 - W610W key layout Table 5 - Instruction of Keypad of W610W Number The keypad names Instruction Earpiece Play sound when talking in handset mode. ① Status Indicator Indicates the phone's in-call and charging status.
Page 27: Using Handset / Hands-Free Speaker / Headset
W610WUser Manual button to reduce the ring volume; Press this button to lower the volume on the call or volume adjustment screen. Before configuration, short press/long press to enter the function Function keys key setting interface to configure the required function; after ⑥...
Page 28: Power On/Off Operation
W610WUser Manual Using Hands-free Speaker  To talk over hands-free speaker, user should press the hands-free button then dial the number, or dial the number first then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the hands-free button when audio channel is opened in handset.
Page 29 W610WUser Manual Picture 6 - Wi-Fi connection on the device end Quick connection to the Wi-Fi When the network is not connected, there are several situations: Wi-Fi Open Unconnected- -> Wi-Fi Off: prompt "Network Disconnect"；  Cancel: Return to standby； ...
Page 30: Connect To Bluetooth
W610WUser Manual Picture 7 - Popup without Wi-Fi connection Web Side Log in to the device web page, and go to [Network] >> [Wi-Fi Settings]. Enable Wi-Fi, and configure the corresponding SSID, username and password. Picture 8 - Web connection Wi-Fi 7.5 Connect to Bluetooth The method of connecting W610W to a Bluetooth device is as follows: 1.
Page 31: Sleep State
W610WUser Manual Bluetooth connection is successful. 5. After the bluetooth is connected, the bluetooth icon will be displayed in the bluetooth list. At the same time, the status bar of the standby interface will also display the Bluetooth icon. Picture 9 - Connect to Bluetooth 7.6 Sleep State Enter Sleep State When there’s no operation on W610W for more than 30s, it enters the sleep state.
Page 32: Standby Interface
W610WUser Manual 7.7 Standby Interface Picture 10 - Screen Layout / Default Main Interface The image above shows the default idle screen interface, which is the state of the user interface most of the time. The status bar on the main screen displays the device status, information and data that can be edited (such as voice messages, missed calls, auto answer, do not disturb, locked status, network connection status, etc.).
Page 33 W610WUser Manual Network Status:  Network Mode IP Address SSID BSSID Signal Strength Phone Information:  WiFi MAC address Bluetooth MAC address Model Hardware Version number Software Version number Uboot Version number Phone Storage (RAM and ROM) System Running Time SIP Account Information: ...
Page 34: Web Management
W610WUser Manual Picture 13 - WEB phone status 7.9 Web Management Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. The user can check the IP address of the phone by pressing [Menu] >>...
Page 35: Sip Configurations
W610WUser Manual Picture 14 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin". For the specific details of the operation page, please refer to page configuration.
Page 36 W610WUser Manual Picture 16 - Web SIP registration 37 / 136...
Page 37: Basic Function
W610WUser Manual Basic Function 8.1 Making Phone Calls Default Line  The phone provides multiple SIP line services.If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the intermediate area.
Page 38 W610WUser Manual Picture 18 - Enable voice channel dialing Opening Audio then Dialing the Number  Another alternative is the traditional way to firstly open the audio channel by lifting the handset,and then press the dial key or handsfree key ,dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout.
Page 39: Answering Calls
W610WUser Manual Picture 20 - Call number 8.2 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 21 - Answering calls User can answer the call by turning on the handset/headset/handsfree channel by pressing the dial key or the handsfree key.
Page 40: Make / Receive Second Call
W610WUser Manual Call duration The duration of a call after it has been established. ⑤ Make / Receive Second Call 8.2.2 The phone can support multiple calls. When there is already a call established, user can still answer another incoming call on either lines or make a second call on either lines. Second Incoming Call ...
Page 41: End Of The Call
W610WUser Manual User can press Up/Down navigator buttons to switch screen pages, and switch calls by pressing [Resume] button. Ending One Call  User may hang up the current talking call by closing the audio channel or press [End] button. The device will return to single call mode in holding state.
Page 42: Dial-Up Query
W610WUser Manual 8.5 Dial-up Query The phone is defaulted to turn on the dial-up inquiry function, dial-out, enter two or more numbers. The dial interface will automatically match the call records, contacts in the number list. Use the navigation key and up and down keys to select the number, press the call out key or wait for time out.
Page 43: Callback
W610WUser Manual click apply after setting the automatic answering time. Picture 29 - Web page to start auto-answering 8.7 Callback The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "Can't Process".
Page 44: Mute
W610WUser Manual Picture 31 - Set the callback key on the web page 8.8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ringtone automatically when there is an incoming call.
Page 45: Ringing Mute
W610WUser Manual Ringing Mute 8.8.2 Users can set shortcut key function key as mute key:Under standby, press [Menu] >> [Basic] >> [Keyboard] >> [DSS key Settings] .Choose [Mute] function, input the callback key name, press [ OK ] key to save.
Page 46: Dnd
W610WUser Manual Picture 34 - Call hold interface 8.10 DND User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. Phone user interface enable/disable DND Enable/Disable phone all lines DND,the methods as the following: ...
Page 47 W610WUser Manual Picture 36 - DND setting interface The user can also use the DND timer. After the setting, the DND function will automatically turn on and  the DND icon will turn red when ringing. Picture 37 - DND timer WEB interface enable/disable DND After logging into the web page, enter [Phone setting] >>...
Page 48: Call Forward
W610WUser Manual Picture 38 - DND Settings The user turns on the DND for a specific route on the web page：Enter [Line] >> [SIP], select a [Line] >> [Basic settings], and enable DND. Picture 39 - Line DND 8.11 Call Forward Call forward is also known as ‘Call Divert’...
Page 49 W610WUser Manual on the conditions and configurations. User can configure the call forward settings of each line.There are three types, Unconditional Call Forward – Forward any incoming call to the configured number.  Call Forward on Busy – When user is busy, the incoming call will be forwarded to the configured ...
Page 50: Call Transfer
W610WUser Manual Picture 42 - Enable call forwarding and configure the call forwarding number 4) Browse the parameters set by the up/down navigation key and enter the required information. When finished, press the [OK] button to save the changes. WEB interface: Enter [Line] >> [SIP], Select a [Line] >> [Basic settings], and set the type, number and time of forward forwarding.
Page 51: Semi-Attended Transfer
W610WUser Manual the third party rings, the phone will show that the transfer is successful and hang up. Picture 44 - Transfer interface Semi-Attended transfer 8.12.2 During the call, the user presses the function menu button [transfer] to input the number to be transferred or press the contact button or the historical record button to select the number, and then press the call button.
Page 52: Call Waiting
W610WUser Manual Picture 46 - Attended transfer 8.13 Call Waiting Enable call waiting: new calls can be accepted during a call.  Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted.  Enable call waiting tone: when you receive a new call on the line, the tone will beep. ...
Page 53: Conference
W610WUser Manual Picture 49 - Web call waiting tone setting 8.14 Conference Local Conference 8.14.1 To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode), as shown in the figure: Picture 50 - Local conference setting Two ways to create a local conference: The device has two calls, press the conference button on the call interface, select another existing number...
Page 54: Network Conference
W610WUser Manual Picture 51 - Local conference (1) 1) There is a call on the device, press the conference button on the call interface, enter the number to join the conference, and press the call; after the opposite end answers, press the conference button again to establish a local three-party conference.
Page 55: Anonymous Call
W610WUser Manual 8.15 Anonymous Call Anonymous Call 8.15.1 The phone can set up anonymous calls to hide the calling number and the calling name. You can see anonymity in the context of [Menu] >>[Advanced]>>[Accounts] >> [SIP Line]>>  [Advanced]. The default is none, which is off, and RFC3323 and RFC3325 are optional. ...
Page 56: Ban Anonymous Call
W610WUser Manual Ban Anonymous Call 8.15.2 The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be ...
Page 57: Hotline
W610WUser Manual 8.16 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, Headset, etc., and the phone will automatically call according to the hotline delay time. In the phone [Menu] >> [Features] >> [Advanced] >> [Hotline], click to enter and all SIP lines will be ...
Page 58 W610WUser Manual Configure the emergency call number: log in the phone page, enter the [Phone Settings] >> [Function Settings]>> [Basic Settings]page, set up the emergency call code, if you need to set up more than one emergency call code, please use ", "to separate. Picture 61 - Set up an emergency call number When the phone set the keyboard lock, you can call the emergency call number without unlocking, as shown in the figure:...
Page 59: Advance Function
[Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows: Picture 63 - Web server recording Note: to be used with Fanvil recording software. SIP INFO Record 9.1.2 The phone is registered with a server that supports SIP INFO recording.
Page 60 W610WUser Manual Normal Mode: Configure agent function: set a DSSkey as agent, press the function key or enter the [Menu] >> [Features] >> [Agent] to enter the agent page. The SIP server needs to be configured before the account can be configured. Note: The password to enter the proxy configuration is the same as the menu password, the default is 123.
Page 61: Intercom
W610WUser Manual Line Select the SIP line. CallLog Users can choose to save all types, or delete. The user can select the status of the number, including Login, Logout, Unavailable, Status Available, and Wrap-up Using agent functions: When he phone has been configured on SIP server, fill in the correct number and user name password, click login and then the phone can be registered to the SIP server;...
Page 62: Mcast
W610WUser Manual Table 8 - Intercom configure Parameter Description When intercom is enabled, the device will accept the incoming call request with a SIP Enable Intercom header of Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Enable mute mode during the intercom call Mute Enable Intercom...
Page 63: Message
W610WUser Manual Parameters Description Define the priority of the active call,： Normal Call Priority 1-10: Define the priority of normal calls, 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls. Once enabled, the same port and channel can only be connected.
Page 64: Mwi (Message Waiting Indicator)
Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save  the configuration. SIP1 （ m/n） , “m” in front of Fanvil line brackets represents unread voice messages, and “n” represents the  total number of voice messages.
Page 65: Sip Hotspot
W610WUser Manual Picture 72 - Voice message interface Picture 73 - Configure voicemail number 9.6 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded. The users can set functions as a SIP hotspot and other phones set (B and C) function as SIP hotspot clients.
Page 66 W610WUser Manual Picture 74 - Register SIP account Table 10 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table which connected to your phone. Device Table If your phone is set to “SIP hotspot client”, Device Table will display as Server Device Table which you can connect to.
Page 67 W610WUser Manual Picture 75 - SIP hotspot client configuration As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number: The hotspot server and the client can dial each other through the extension number.
Page 68: Phone Settings
W610WUser Manual 10 Phone Settings 10.1 Basic Settings Language 10.1.1 The user can set the phone language through the phone interface and web interface. Phone end: After resetting the factory settings, the user needs to set the language; when setting the ...
Page 69 W610WUser Manual Picture 78 - Set time & date on phone Web end: Log in to the phone webpage and enter [Phone Settings] >> [Time/Date] , as shown in the  figure: Picture 79 - Set time & date on webpage Table 11 - Time Settings Parameters Parameters Description...
Page 70: Screen
W610WUser Manual Select time format from one of the followings: 1 JAN, MON  1 January, Monday  JAN 1, MON  January 1, Monday  MON, 1 JAN  Monday, 1 January  Time format MON, JAN 1  Monday, January 1 ...
Page 71: Screen Saver
W610WUser Manual min/5 min/10 min/30 min/ 1 h /2h 3h /6h /15h. Web interface: enter [Phone Settings] >> [Advanced], edit screen parameters, and click submit to save.  Picture 81 - Page screen Settings 10.1.3.2 Screen Saver Press [Screen Settings] to find the [Screen protection] button, press [left] / [right] button to open/close ...
Page 72: Voice Volume
W610WUser Manual Voice Volume 10.1.5 When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item.  Enter [Basic] item till you find [Voice Volume] item.  Enter [Voice Volume] item and you will find [Headset], [Handsfree] and [Headset] item. ...
Page 73: Add / Edit / Delete Contact
W610WUser Manual Picture 83 - Phone book screen Note!Phone user account can store contact information, different models and specifications. Picture 84 - Local Phone book When there are contact records in the phone book, the contact records will be arranged in the alphabet order.
Page 74: Add / Edit / Delete Group
W610WUser Manual Picture 85 - Add New Contact User can edit a contact by pressing [Option] >> [Edit] button. To delete a contact, user should move the record indicator to the position of the contact to be deleted, press [Option] >> [Delete] button and confirm with [OK]. 10.2.1.2 Add / Edit / Delete Group By default, the group list is blank.
Page 75: Blocked List
W610WUser Manual Picture 87 - Browsing Contacts in a Group When user is browsing contacts of a group, user can also add contacts in that group by pressing [Add] button to enter the group contacts management interface, then press [OK] button to save the contact. The contact will also be added in local phonebook.
Page 76: Cloud Phone Book
This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon.
Page 77: Downloading Cloud Phone Book
W610WUser Manual Picture 91 - Cloud phone book list 10.2.3.2 Downloading Cloud Phone book In cloud phone book screen, user can open a cloud phone book by pressing [OK] / [Enter] button. The device will start downloading the phone book. The user will be prompted with a warning message if the download fails, Once the cloud phone book is downloaded completely, the user can browse the contact list and dial the contact number same as in local phonebook.
Page 78: Call Log
W610WUser Manual 10.3 Call Log The phone can store the call record (the quantity of storage varies according to different specifications). The user can press [Menu]>>[Call Log]>>[Local Call Logs] to open the call record and check the records of all incoming calls, outgoing calls and missed calls. In the call logs interface, user may browse the call logs with up/down navigator keys.
Page 79: Function Key
W610WUser Manual Picture 95 - Filter call record types 10.4 Function Key Users can customize and configure the function keys on the side of the phone, and users can modify the settings of the corresponding keys by short/long press on the unconfigured shortcut keys. Note: When the configuration key is configured as a function key type (such as PTT) triggered by a long press, and the health value is configured, you can go to [Menu] >>...
Page 80: Wi-Fi
W610WUser Manual  DTMF  URL  BLF List Key  MCAST Paging  XML Browser Webpage interface: [Function key] >> [Function key]. Picture 97 - DSS settings Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix.
Page 81: Bluetooth Headset
W610WUser Manual On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the ring tone for headset. Note: W610W enables these two configurations by default. Picture 98 - Headset function settings Bluetooth Headset 10.6.2 The device has a built-in Bluetooth 5.0 module Press soft-button [Menu] till you find the [Basic] item.
Page 82: Advanced
W610WUser Manual When the Bluetooth headset is connected, double-click the answer button to redial the number dialed last time. NOTICE! some models do not support double - click redial function. Whether this function is supported or not, you can check the instruction of the headset, or connect the Bluetooth headset to the phone, and double-click the answer button to see whether it will redial.
Page 83 W610WUser Manual Picture 102 - Network mode Settings IPv4  In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. Picture 103 - DHCP network mode When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default.
Page 84 W610WUser Manual Picture 104 - PPPoE network mode When using PPPoE, phone will get the IP address from PPPoE server. Username: PPPoE user name.  Password: PPPoE password.  Picture 105 - Static IP network mode When using Static IP mode, user must configure the IP address manually. IP Address: Phone IP address.
Page 85: Vpn
W610WUser Manual In IPv6, there are 2 connection mode options, DHCP and Static IP. DHCP configuration refers to IPv4 introduction in last page.  Static IP configuration is almost same as IPv4’s, except the IPv6 Prefix.  IPv6 Prefix: IPv6 prefix, it is similar with mask of IPv4. ...
Page 86: Web Server Type
W610WUser Manual boots up every time until user disable it. Sometimes, if the VPN connection does not establish immediately, user may try to reboot the device and check if VPN connection established after reboot. OpenVPN  To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following, OpenVPN Configuration file: client.ovpn...
Page 87 W610WUser Manual Picture 108 - Menu password Picture 109 - Set menu password Menu password is the permission for accessing the advanced setting. [Current password] is the password user configured before. If no configuration before, the default  password is 123. [New password] is the new password user to use.
Page 88 W610WUser Manual Picture 111 - Set keyboard lock password User could only set to enable or disable the keyboard password in LCD screen. Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no  menu password configuration before, it is 123 as default. If the menu password is correct, phone will go to keyboard password interface.
Page 89: Maintenance
LCD: [Menu] >> [Advanced] >> [Maintenance] >> [Auto Provision]. Picture 115 - Phone auto provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the device will be upgraded according to the method obtained first.
Page 90 W610WUser Manual Table 12 - Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password of provision server Configuration File If the device configuration file is encrypted , user should add the encryption Encryption Key key here General Configuration File...
Page 91: Firmware Upgrade
W610WUser Manual Static Provisioning Server Server Address Provisioning server address. Support both IP address and domain address. The configuration file name. If it is empty, phone will request the common file and device file which is named as its MAC address. Configuration File Name The file name could be a common name, $mac.cfg, $input.cfg.
Page 92 W610WUser Manual Picture 116 - Web page firmware upgrade LCD interface: go to [Menu] >> [Advanced setting] >> [Firmware Upgrade] .  Picture 117 - Firmware upgrade information display Table 13 - Firmware upgrade Parameter Description Upgrade server Enable automatic upgrade, If there is a new version txt and new Enable Auto Upgrade software firmware on the server, phone will show a prompt upgrade message after Update Interval.
Page 93 W610WUser Manual Upgrade Server Address2 Set back up available upgrade server address. Set Update Interval. Enable Auto Upgrade and configure the Update Update Interval Interval. If the server has a new firmware, the phone will prompt for upgrade at the interval. Firmware Information Current Software Version It will show Current Software Version.
Page 94: Factory Reset
W610WUser Manual After the update cycle interval time arrives, if the server has available files and versions, the phone will  prompt as shown below, click View to view the version information and upgrade. Factory Reset 10.7.6 1）The phone is in default standby mode. Press [Menu] to find [System], and press [OK].
Page 95: Web Configurations
W610WUser Manual 11 Web Configurations 11.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 11.2 System >>...
Page 96: System >> Upgrade
W610WUser Manual Clear Configurations  Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. DSS Key: DSS Key configuration Clear Data Tables ...
Page 97: Network >> Basic
W610WUser Manual 12 Network >> Basic This page allows users to configure network connection types and parameters. 12.1 Network >> Wi-Fi Settings The default network priority is WiFi The current device supports coexistence of wifi and Ethernet, and users can log in to the web page with any network address for configuration.
Page 98: Network >> Service Port
W610WUser Manual Picture 119 - WiFi Settings 12.2 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 120 - Service Port Settings Table 14 - Service port Parameter Description Reboot to take effect after settings.
Page 99: Network >> Advanced
W610WUser Manual 12.4 Network >> Advanced Advanced network Settings are typically configured by the IT administrator to improve the quality of the phone service. For configuration, query the 10.7 Advanced Settings. 12.5 Line >> SIP Configure the Line service configuration on this page. Table 15 - Line configuration on the web page Parameters Description...
Page 100 W610WUser Manual Basic Settings Enable auto-answering, the incoming calls will be answered automatically Enable Auto Answering after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it Call Forward Enable unconditional call forward, all incoming calls will be forwarded to the Unconditional number specified in the next field Call Forward Number for...
Page 101 W610WUser Manual Enable Missed Call Log If enabled, the phone will save missed calls into the call history record. DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’ Request With Port Whether the URI carries port number.
Page 102 W610WUser Manual No Answer Disable Call Forward on Set the feature code to dial to the server No Answer Enable Blocking Set the feature code to dial to the server Anonymous Call Disable Blocking Set the feature code to dial to the server Anonymous Call Call Waiting On Code Set the feature code to dial to the server...
Page 103 IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU)
Page 104: Line >> Sip Hotspot
W610WUser Manual Enable Group Set open group. Enable RFC4475 Set to enable RFC4475. Enable Strict UA Match Enable strict UA matching. Registration Failure Retry Set the registration failure retry time. Time Local SIP Port Modify the phone SIP port. Enable uaCSTA Enable uaCSTA SMS direct Enabled Display the meaasge.
Page 105 W610WUser Manual Picture 122 - Custom setting of dial - up rules Table 17 - Dial - up rule configuration table Parameters Description There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules.
Page 106: Line >> Action Plan
Action Plan application: a technical implementation defined and designed by Fanvil for remote control and behavior linkage between Fanvil terminal equipment and other equipment. That is, when an event occurs on the Fanvil terminal, the terminal can perform an action, and this action is completed according to a Plan rule.
Page 107 W610WUser Manual Log in to the phone web page, access [Line] -> [Action Plan], and configure the linkage plan rules. Picture 125 - Action Plan Table 18 - Action Plan Parameter Description Action Default: when the rule is triggered, the phone displays video or converts multicast according to the RTSP URL or multicast address port set by the website.
Page 108: Line >> Basic Settings
W610WUser Manual Connected: trigger execution after call establishment. Direction For call mode, incoming/outgoing call Line Set up outgoing lines. Username Bind the user name of the IP camera. Password Bind IP camera password. Video streaming information or MCAST IP address. User Agent Set user agent information 12.9 Line >>...
Page 109: Phone Settings >> Features
W610WUser Manual evaluate network packet loss, delay and voice quality by sending RTCP-XR packets. Table 20 - VQ RTCP-XR Settings Parameters Description VQ RTCP-XR Settings VQ RTCP-XR Session Report VQ report on whether session mode is enabled or not. VQ RTCP-XR Interval Report Whether to turn on Interval mode for VQ report sending.
Page 110 W610WUser Manual Enable Ring for Handset by selecting it, the phone plays ring tone from Ring for Headset handset. Enable this feature, headset plugged in the phone, user press ‘answer’ Auto Headset keyto answer a call with the headset automatically. When enabled, the phone is muted, there is no ringing when calls, you Enable Silent Mode can use the volume keys and mute key to unmute.
Page 111 W610WUser Manual Restrict Active URI Source Set the device to accept Active URI command from specific IP address. Configure the Push XML Server, when phone receives request, it will Push XML Server determine whether to display corresponding content on the phone which sent by the specified server or not.
Page 112 W610WUser Manual Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection Password Dial Settings Enable Password Dial by selecting it, When number entered is beginning with the password prefix, the following N numbers after the password...
Page 113: Phone Settings >> Media Settings
W610WUser Manual 12.12 Phone settings >> Media Settings Change Audio Settings. Table 22 - Voice settings Parameters Description Select enable or disable voice encoding: G.711A/U,G.722,G.729, ILBC, Codecs Settings Opus Audio Settings Handset Volume Set the Handset volume, the value must be 1~9 Configure default ringtones.
Page 114: Phone Settings >> Mcast
W610WUser Manual Ring Type Type1-Type9 12.13 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.
Page 115: Phone Settings >> Time Plan
W610WUser Manual reachable, the device will try to connect to secondary time server to get time synchronization. Time Zone Select the time zone Resync Period Time of re-synchronization with time server 12-Hour Clock Set the time display in 12-hour mode Date Format Select the time/date display format Daylight Saving Time Settings...
Page 116 W610WUser Manual Picture 126 - Time Plan (1) Table 25 - Time Plan configure Value Description 1：Timed reboot Type，Action performed at a time Time plan Type 2：Timed upgrade point/time period 3：Timed forward 4：Timed config Repetition 0：No repetition repeat type periodRepetition period 1：Daily 2：Weekly 3：Monthly...
Page 117: Repeat Period Select Daily
W610WUser Manual Picture 127 - Time Plan (2) Forwarding Number: Configure the forwarding number to forward to the number within the set time period. Line: Forward the specified line, when the line is set to a certain line, it will only take effect for this line. 1.
Page 118: Repeat Period Select Weekly
W610WUser Manual Picture 128 - Time Plan (3) Repeat Period Select Weekly 12.16.2 Day of the week selection box, check it to take effect. The final effective time is the combination of the day of the week and the set time. Picture 129 - Time Plan (4) Time Plan List 12.16.3...
Page 119: Phone Settings >> Tone
W610WUser Manual Click Delete to delete the checked configuration in the configuration list, and it will become invalid after deletion. Picture 131 - Time Plan (6) 12.17 Phone settings >> Tone On this page, you can configure the phone's tone. You can either select the country area or customize the area.
Page 120: Phonebook >> Contact
W610WUser Manual  Backlight Time  Screensaver Time UI Preference  Set font, color, and screensaver display LCD Menu Password Settings.  The password is 123 by default. Keyboard Lock Settings.  Configure Greeting Words  The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters.
Page 121: Phonebook >> Call List
W610WUser Manual User must configure the LDAP Server information and Search Base to be able to use it on the device. If the LDAP server requests an authentication, user should also provide username and password. To configure a LDAP phonebook, the following information should be entered, Display Title (must) LDAP Server Address (must) LDAP Server Port (must)
Page 122: Phonebook >> Web Dial
W610WUser Manual table. 12.22 Phonebook >> Web Dial Use web pages for calling, replying, and hanging up. 12.23 Phonebook >> Advanced Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer. Users can also import contacts into the phone book in XML, CSV, and VCF formats.
Page 123: Function Key >> Dsskey Page
W610WUser Manual Configure the multicast address and audio codec. User presses the key to initiate the MCAST Paging multicast. XML browser Users can set the DSS Key for specific URL download and other operations. 12.26 Function Key >> DSSKey Page Web Page Function Key >>...
Page 124: Function Key >> Ptt
W610WUser Manual Picture 136 - The navigation key is configured as a Dsskey Page Picture 137 -The Dsskey Page on the lcd 12.27 Function Key >> PTT PTT（Push To Talk）is the intercom function, press and hold the communication and end the communication.
Page 125 W610WUser Manual need to call. Picture 139 - PTT Speeddial The position of the value fills in the number that requires speed dialing. After setting it, press and hold the function key while on standby, the device initiates a call, and the opposite end can answer the communication normally.
Page 126: Function Key >> Softkey
W610WUser Manual 12.28 Function Key >> Softkey The User Settings mode and display style, display page. Table 27 - Softkey configuration Parameter Description Softkey Mode Softkey mode Disabled and More，Default is More Softkey Style Softkey display style Softkey Exit on Left or Right Screen Redial/2aB/Delete/Exit/Call Back/Dial/Join/MWI/Local Contacts/Pickup/Call Call Dialer...
Page 127: Function Key >> Advanced
W610WUser Manual call/Reject/Release/Headset/Listen/ Video/Audio/DSS Key 12.29 Function Key >> Advanced One key transfer: for example, set the memory key 4370. Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370. Select memory key function: for example, the phone set the memory key value to 4370. When 4370 calls, press this key to hold the call or hang up.
Page 128: Security >> Trust Certificates
W610WUser Manual Picture 143 - Web Filter settings Picture 144 - Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add.
Page 129: Security >> Device Certificates
W610WUser Manual Picture 145 - Certificate of settings 12.33 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 146 - Device certificate setting 130 / 136...
Page 130: Security >> Firewall
W610WUser Manual 12.34 Security >> Firewall Picture 147 - Network firewall Settings The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security.
Page 131: Device Log >> Device Log
W610WUser Manual address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. Is the source address mask. When configured as 255.255.255.255, it Src Mask means that the host is specific. When set as 255.255.255.0, it means that a network segment is filtered.
Page 132: Trouble Shooting
When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 13.1 Get Device System Information Users can get information by pressing the [Menu] >>...
Page 133: Network Packets Capture
W610WUser Manual Picture 150 - Screenshot 13.6 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in “Network Packets Capture”...
Page 134: Get Log Information
W610WUser Manual User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. 13.7 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page [Device log], click the [Start] button, follow the steps of the problem until the problem appears, and then click the [End] button, [Save] to local analysis or send the log to the technician to locate the problem.
Page 135: Common Trouble Cases
W610WUser Manual to the U disk root directory. Note that the U disk format should be FAT32. Because of the W610W, the device does not supply the power externally, so the usb hub is needed to connect the u-disk to the W610Wphone. And the Usb hub interface should be Type-C. Picture 153 - reparation required for the U disk upgrade Enter the upgrade mode step: 1)Keep the device turned off.
Page 136 W610WUser Manual service provider needs to be connected to a wireless network, and check whether the wireless icon is normal. If the icon shows , the network is unavailable, please check the network facilities. 2. Please check whether the phone has an IP address. Check the system information.

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