Fanvil LINKVIL W611W User Manual
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Fanvil LINKVIL W611W User Manual

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W611W User Manual
User Manual
W611W
Software Version: 2.12.4.8
Release Date：2022/10/13

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Summary of Contents for Fanvil LINKVIL W611W

  • Page 1 W611W User Manual User Manual W611W Software Version: 2.12.4.8 Release Date：2022/10/13...

  • Page 2: Table Of Contents

    W611W User Manual Directory Directory ....................................3 1 Picture ....................................8 2 Table ....................................13 3 Safety Instruction ................................14 3.1 Safety Instruction ...............................14 3.2 Battery Warning ..............................14 4 Overview ..................................16 4.1 Overview ................................16 4.2 Packing Contents .............................. 17 5 Desktop Installation ..............................18 5.1 Install the battery ...............................
  • Page 3 W611W User Manual 8.2.2 Make / Receive Second Call ........................43 8.3 End of the Call ..............................44 8.4 Redial ...................................44 8.5 Dial-up Query ..............................45 8.6 Auto-Answering ..............................45 8.7 Callback ................................47 8.8 Mute ..................................48 8.8.1 Mute the Call ............................. 48 8.8.2 Ringing Mute .............................
  • Page 4 W611W User Manual 10.1 Basic Settings ..............................74 10.1.1 Language ..............................74 10.1.2 Time & Date ............................74 10.1.3 Screen ..............................76 10.1.3.1 Brightness and backlight ......................76 10.1.3.2 Screen Saver ..........................77 10.1.4 Ring ................................77 10.1.5 Voice Volume ............................77 10.1.6 Greeting Words ............................78 10.1.7 Reboot ..............................78 10.2 Phone Book ..............................78 10.2.1 Local Contact ............................
  • Page 5 W611W User Manual 11.2 System >> Information ..........................101 11.3 System >> Account ............................101 11.4 System >> Configurations ........................... 101 11.5 System >> Upgrade ............................102 11.6 System >> Auto Provision ........................... 102 11.7 System >> Tools ............................102 11.8 System >> Reboot Phone ..........................102 12 Network >>...
  • Page 6 W611W User Manual 12.26 Function Key >> DSSKey Page ....................... 129 12.27 Function Key >> PTT ..........................131 12.28 Function Key >> Softkey ..........................132 12.29 Function Key >> Advanced ........................133 12.30 Application >> Manage Recording ......................133 12.31 Security >> Web Filter ..........................133 12.32 Security >>...

  • Page 7: Picture

    W611W User Manual 1 Picture Picture 1 - Install the battery .......................... 19 Picture 2 - Replacement battery ........................21 Picture 3 - Connect the charging base ......................22 Picture 4 - Install the belt clip .........................22 Picture 5 - W611W key layout ........................28 Picture 6 - Wi-Fi connection on the device side ..................
  • Page 8 W611W User Manual Picture 36 - Enable DND ..........................50 Picture 37 - DND setting interface ........................ 50 Picture 38 - DND timer ............................ 51 Picture 39 - DND Settings ..........................51 Picture 40 - Line DND ............................. 52 Picture 41 - Select the line to set up call forwarding ..................53 Picture 42 - Select call forward type ......................
  • Page 9 W611W User Manual Picture 73 - Voice message interface ......................70 Picture 74 - Configure voicemail number .....................71 Picture 75 - Register SIP account ......................... 71 Picture 76 - SIP hotspot server configuration ..................... 72 Picture 77 - SIP hotspot client configuration ....................73 Picture 78 - Phone language setting ......................
  • Page 10 W611W User Manual Picture 110 - Menu password ........................93 Picture 111 - Set menu password ....................... 93 Picture 112 - Keyboard lock password ....................... 93 Picture 113 - Set keyboard lock password ....................94 Picture 114 - Phone keypad lock password input interface ..............94 Picture 115 - Web keyboard lock password settings .................
  • Page 11 W611W User Manual Picture 147 - Firewall Input rule table ......................137 Picture 148 - Delete firewall rules ........................137 Picture 149 - Screenshot ..........................139 Picture 150 - Web capture ..........................140 Picture 151 - reparation required for the USB / U disk upgrade ............141 12 / 141...

  • Page 12: Table

    W611W User Manual 2 Table Table 1 - Keypad Icons ........................... 23 Table 2 - Status Prompt and Notification Icons ..................23 Table 3 - Look-up Table of Characters ......................25 Table 4 - Status Indicator LED State ......................26 Table 5 - Instruction of Keypad of W611W ....................

  • Page 13: Safety Instruction

    W611W User Manual Safety Instruction 3.1 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause ...
  • Page 14 W611W User Manual Do not throw the battery pack into fire or heat.  Do not connect the positive and negative poles directly to metal objects such as wires, which may cause  a short circuit of the battery pack. Do not transport and store batteries together with metal items such as necklaces and hairpins.

  • Page 15: Overview

    Stil, the document might not be up to date with the newly release software, so please kindly download updated user manual from Fanvil website , or contact with Fanvil support if you have any question using W611W.

  • Page 16: Packing Contents

    W611W User Manual 4.2 Packing Contents Battery Cover Charging Base Quick Start Guide IP Phone Rechargeable Battery Belt Clip Power Adapter 17 / 141...

  • Page 17: Desktop Installation

    W611W User Manual Desktop Installation 5.1 Install the battery 1. Removing the rear case: Remove the rear case of the whole machine with a little force from the handle position of the rear case of the main unit. 2. Install the battery: Take out the battery from the packaging box, with the battery with the notch facing up, put the battery C at the battery compartment C, and pull the battery button until it completely fits the underside of the battery.
  • Page 18 W611W User Manual Install the battery cover Install the back cover Picture 1 - Install the battery 19 / 141...

  • Page 19: Replacement Battery

    W611W User Manual 5.2 Replacement battery 1. Removing the rear case: Remove the rear case of the whole machine with A。little force from the handle position of the rear case of the main unit. 2. Removing the battery cover :From the back of the main unit, buckle the hand position B, and pull it upwards in the direction indicated by the arrow at the same time (depending on the strength of different users, it may be removed after two or three times of pulling;...
  • Page 20 W611W User Manual Battery button Install the battery Install the battery cover Buckle Install the back cover Picture 2 - Replacement battery Special statement: This product belongs to the three-proof equipment of IP67. Under normal use, please do not disassemble the battery cover arbitrarily. After long-term disassembly, the protection level of IP67 will be affected.

  • Page 21: Connect The Charging Base

    5.3 Connect the charging base Picture 3 - Connect the charging base Note： 1.Use Fanvil-supplied power adapter (5V/2A). A third-party power adapter may damage the handset. 2.Check the charging status on the top-right corner of the LCD scree. 5.4 Install the belt clip...

  • Page 22: Appendix Table

    W611W User Manual Appendix Table 6.1 Appendix I - Icon Table 1 - Keypad Icons Icon Description Programmable keys, the default is PTT key, which can be set to line key/function key/speed dial key, etc. Volume keys, in standby or ringing state: increase or decrease ringer volume During a call: increase or decrease the volume of the headset, handle, hands-free...
  • Page 23 W611W User Manual In handset mode Mute activated Silent mode Call is on hold Auto-answering activated Call forward activated Do not disturb activated (Red) SIP hotspot activated VPN activated Bluetooth device paired connection Voice quality level of call Keypad locked Forward call(s) Missed call(s) Received call(s)

  • Page 24: Appendix Ii - Keyboard Character Query Table

    W611W User Manual No IP address Wireless network connected Wireless network disconnected Wireless network failure 6.2 Appendix II - Keyboard character query table Table 3 - Look-up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric *.:/@[],+-_=’?\”|;()<>{}# ＊...

  • Page 25: Appendix Iii - Led Definition

    W611W User Manual .,*/+-:_=’?\”|#^!&$% ＊ Switch input method @:;()<>[]{} A B C D E F G H I J K L M N O Upper Case P Q R S Alphabets T U V WZYX (space) .,*/+-:_=’?\”|#^!&$% ＊ Switch input method 2 a b c A B C 3 d e f D E F 4 g h I G H I...
  • Page 26 W611W User Manual Type LED Light State Breathing Missed calls or unread messages Yellow Blinking Yellow Blinking Quickly Ringing 27 / 141...

  • Page 27: Introduction To The User

    W611W User Manual Introduction to the User 7.1 Instruction of Keypad Picture 5 - W611W key layout Table 5 - Instruction of Keypad of W611W Number The keypad names Instruction Earpiece Play sound when talking in handset mode. ① Light-sensing Cover this area during a call to adjust the brightness of the screen.

  • Page 28: Using Handset / Hands-Free Speaker / Headset

    W611W User Manual volume on the call or volume adjustment screen. Before configuration, short press/long press to enter the function Function keys key setting interface to configure the required function; after ⑦ configuration, press to realize the corresponding function. These two buttons provide the menu functions displayed on the Function menu keys ⑧...

  • Page 29: Power On/Off Operation

    W611W User Manual number first then press the hands-free button. User can switch audio channel to the speaker from handset by pressing the hands-free button when audio channel is opened in handset. Using Headset  In the factory settings, after inserting headset, the headset channel is turned on by default. When the headset is plugged in, the user can press the dial key to enter the number, and then press the dial key or "#"...
  • Page 30 W611W User Manual Picture 6 - Wi-Fi connection on the device side Quick connection to the Wi-Fi When the network is not connected, there are several situations: Wi-Fi Open Unconnected- -> Wi-Fi Off: prompt "Network Disconnect"；  Cancel: Return to standby； ...

  • Page 31: Connect To Bluetooth

    W611W User Manual Picture 7 - Popup without Wi-Fi connection web side Log in to the device web page, and go to [Network] >> [Wi-Fi Settings]. Select to enable Wi-Fi, and configure the corresponding SSID, username and password. Picture 8 - Web connection Wi-Fi 7.5 Connect to Bluetooth W611W supports Bluetooth external line.
  • Page 32 W611W User Manual 4. After the pairing confirmation is clicked on both the corresponding Bluetooth device and W611W, the Bluetooth connection is successful. 5. If the bluetooth device is a mobile phone, W611W will prompt "Do you want to synchronize phone contacts?"...

  • Page 33: Sleep State

    W611W User Manual Picture 10 - Sync mobile phone contacts 7.6 Sleep State enter hibernation When the W611W is in no operation state, it enters the sleep state by default for 15S.  Standby press the red hang up key to enter the sleep state. ...

  • Page 34: Phone Status

    W611W User Manual (such as voice messages, missed calls, auto answer, do not disturb, locked status, network connection status, etc.). The middle area shows the time and the registration status of the account. The area below is the function menu buttons, which is also the first layer of the function menu buttons, through which the user can operate the phone.
  • Page 35 W611W User Manual SIP Account SIP Account Status ( register / uncommitted / trying / time out) TR069 Connect Status (Displays only in the phone interface state)  The user can view the phone status through the phone interface and the web interface. Phone interface: When the phone is in standby mode, press 【Menu】...

  • Page 36: Web Management

    W611W User Manual Picture 14 - WEB phone status 7.9 Web Management Phone can be configured and managed on the web page of the phone. The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly. The user can check the IP address of the phone by pressing [Menu] >>...

  • Page 37: Sip Configurations

    W611W User Manual Picture 15 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin". For the specific details of the operation page, please refer to page configuration.
  • Page 38 W611W User Manual WEB interface: After logging into the phone page, enter [Line] >> [SIP] and select SIP for configuration,  click apply to complete registration after configuration, as shown below: Picture 17 - Web SIP registration 39 / 141...

  • Page 39: Basic Function

    W611W User Manual Basic Function 8.1 Making Phone Calls Default Line  The phone provides multiple SIP line services.If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the intermediate area.
  • Page 40 W611W User Manual Picture 19 - Enable voice channel dialing Opening Audio then Dialing the Number  Another alternative is the traditional way to firstly open the audio channel by lifting the handset,and then press the dial key or handsfree key ,dial the number with one of the above methods. When completing the number dial, user can press [Dial] button or [OK] button to call out, or the number can also be dialed out automatically after timeout.

  • Page 41: Answering Calls

    W611W User Manual Picture 21 - Call number 8.2 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 22 - Answering calls User can answer the call by turning on the handset/headset/handsfree channel by pressing the dial key or the handsfree key.

  • Page 42: Make / Receive Second Call

    W611W User Manual Speech quality Displays the current voice quality of the call. ⑥ Make / Receive Second Call 8.2.2 The phone can support multiple calls. When there is already a call established, user can still answer another incoming call on either lines or make a second call on either lines. Second Incoming Call ...

  • Page 43: End Of The Call

    W611W User Manual User can press up/down navigator buttons to switch screen page, and switch call focus by pressing [Select] >> [Resume] button. Ending One Call  User may hang up the current talking call by closing the audio channel or press [End] button. The device will return to single call mode in holding state.

  • Page 44: Dial-Up Query

    W611W User Manual Press the redial key to enter the call record:  Log in the phone page, enter [Phone Settings] >> [Features] >> [Redial Settings], check Redial to enter the call record page, press the redial button when standby to enter the call record page, and press again to call out the current located number.
  • Page 45 W611W User Manual Picture 28 - Line 1 enables auto-answering Picture 29 - The line has enabled auto-answering WEB interface:  Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], start auto-answering, and click apply after setting the automatic answering time. 46 / 141...

  • Page 46: Callback

    W611W User Manual Picture 30 - Web page to start auto-answering 8.7 Callback The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "can't process". Set the callback key through the phone interface: ...

  • Page 47: Mute

    W611W User Manual Log in the phone page, enter the [Function Key] >> [Function Key Settings], select the function Key, set the type as the function Key, and set the subtype as the callback, as shown in the figure: Picture 32 - Set the callback key on the web page 8.8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard.

  • Page 48: Call Hold/Resume

    W611W User Manual save. Mute can also be turned on/off with the volume up and down buttons. Turn on ringing mute Press the mute button when the phone is in standby mode.  Press the volume down key to mute when the phone is in standby ...

  • Page 49: Dnd

    W611W User Manual Picture 35 - Call hold interface 8.10 DND User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. Phone user interface enable/disable DND Enable/Disable phone all lines DND,the methods as the following: ...
  • Page 50 W611W User Manual The user can also use the DND timer. After the setting, the DND function will automatically turn on and  the DND icon will turn red when ringing. Picture 38 - DND timer WEB interface enable/disable DND After logging into the web page, enter [Phone setting] >>...

  • Page 51: Call Forward

    W611W User Manual Picture 40 - Line DND 8.11 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line.There are three types, Unconditional Call Forward –...
  • Page 52 W611W User Manual Picture 41 - Select the line to set up call forwarding 2) Select the call forward type by pressing the up/down navigation button. Click [OK] to configure call forwarding and delay time. Picture 42 - Select call forward type 3) Select enable/disable by pressing the left/right navigation button.

  • Page 53: Call Transfer

    W611W User Manual Picture 44 - Set call forward 8.12 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are three way to transfer the call, blind transfer, attended transfer and Semi-Attended transfer. Blind transfer: No need to negotiate with the other side, directly transfer the call to the other side.

  • Page 54: Semi-Attended Transfer

    W611W User Manual Picture 45 - Transfer interface Semi-Attended transfer 8.12.2 During the call, the user presses the function menu button [transfer] to input the number to be transferred or press the contact button or the historical record button to select the number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance transfer.

  • Page 55: Call Waiting

    W611W User Manual Picture 47 - Attended transfer 8.13 Call Waiting Enable call waiting: new calls can be accepted during a call.  Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted.  Enable call waiting tone: when you receive a new call on the line, the tone will beep.

  • Page 56: Conference

    W611W User Manual Picture 50 - Web call waiting tone setting 8.14 Conference Local Conference 8.14.1 To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode), as shown in the figure: Picture 51 - Local conference setting Two ways to create a local conference: 1) The device has two calls, press the conference button on the call interface, select another existing number...

  • Page 57: Network Conference

    W611W User Manual Picture 52 - Local conference (1) 2) There is a call on the device, press the conference button on the call interface, enter the number to join the conference, and press the call; after the opposite end answers, press the conference button again to establish a local three-party conference.

  • Page 58: Anonymous Call

    W611W User Manual Picture 54 - Network conference Method to join a network conference: Multi-way call number of network conference room and enter the password then all enter the conference  room. The two phones have established common calls. Press the conference button to invite new members to ...
  • Page 59 W611W User Manual Picture 55 - Enable anonymous call On the web page [Line] >> [SIP] >> [System] can also open the mode of anonymous calls.  Setting to enable anonymous calls also corresponds to the SIP line. That is, the setting under the SIP1 ...

  • Page 60: Ban Anonymous Call

    W611W User Manual Ban Anonymous Call 8.15.2 The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be ...

  • Page 61: Hotline

    W611W User Manual 8.16 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, Headset, etc., and the phone will automatically call according to the hotline delay time. In the phone [Menu] >> [Features] >> [Advanced] >> [Hotline], click to enter and all SIP lines will be ...
  • Page 62 W611W User Manual Configure the emergency call number: log in the phone page, enter the [Phone Settings] >> [Function Settings]>> [Basic Settings]page, set up the emergency call code, if you need to set up more than one emergency call code, please use ", "to separate. Picture 62 - Set up an emergency call number When the phone set the keyboard lock, you can call the emergency call number without unlocking, as shown in the figure:...

  • Page 63: Advance Function

    [Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows: Picture 64 - Web server recording Note: to be used with Fanvil recording software. SIP INFO Record 9.1.2 The phone is registered with a server that supports SIP INFO recording.

  • Page 64: Agent

    W611W User Manual Picture 65 - Web SIP info recording 9.2 Agent Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the phone can be divided into Normal and Hotel Guest.

  • Page 65: Intercom

    W611W User Manual User Set the proxy account number to verify the user name. Password Set the proxy account number to verify the password. Line Select the SIP line. Hotel Guest mode Number Set the proxy account number. User Set the proxy account number to verify the user name. Password Set the proxy account number to verify the password.

  • Page 66: Mcast

    W611W User Manual Picture 69 - Web Intercom configure Table 8 - Intercom configure Parameter Description When intercom is enabled, the device will accept the incoming call request with a SIP Enable Intercom header of Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Enable mute mode during the intercom call Mute...
  • Page 67 W611W User Manual Picture 70 - Multicast Settings Page Table 9 - MCAST Parameters on Web Parameters Description Define the priority of the active call,： Normal Call Priority 1-10: Define the priority of normal calls, 1 is the highest priority, 10 is the lowest. Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls.

  • Page 68: Message

    W611W User Manual 9.5 Message 9.5.1 If the service of the line supports the function of the short message, when the other end sends a text message to the number, the user will receive the notification of the short message and display the icon of the new SMS on the standby screen interface.
  • Page 69 Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save  the configuration. SIP1 （ m/n） , “m” in front of Fanvil line brackets represents unread voice messages, and “n” represents the  total number of voice messages.

  • Page 70: Sip Hotspot

    W611W User Manual Picture 74 - Configure voicemail number 9.6 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded. The users can set functions as a SIP hotspot and other phones set (B and C) function as SIP hotspot clients.
  • Page 71 W611W User Manual Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table which connected to your phone. Device Table If your phone is set to “SIP hotspot client”, Device Table will display as Server Device Table which you can connect to.
  • Page 72 W611W User Manual Picture 77 - SIP hotspot client configuration As the hotspot server, the default extension number is 0. When the phone is used as the client, the extension number is increased from 1, you can view the extension number through the [SIP Hotspot] page. Call extension number: The hotspot server and the client can dial each other through the extension number.

  • Page 73: Phone Settings

    W611W User Manual 10 Phone Settings 10.1 Basic Settings Language 10.1.1 The user can set the phone language through the phone interface and web interface. Phone end: After resetting the factory settings, the user needs to set the language; when setting the ...
  • Page 74 W611W User Manual Picture 80 - Set time & date on phone Web end: Log in to the phone webpage and enter [Phone Settings] >> [Time/Date] , as shown in the  figure: Picture 81 - Set time & date on webpage Table 11 - Time Settings Parameters Parameters Description...

  • Page 75: Screen

    W611W User Manual Select time format from one of the followings: 1 JAN, MON  1 January, Monday  JAN 1, MON  January 1, Monday  MON, 1 JAN  Monday, 1 January  Time format MON, JAN 1 ...

  • Page 76: Screen Saver

    W611W User Manual seconds /60 seconds /90 seconds /120 seconds. Web interface: enter [Phone Settings] >> [Advanced], edit screen parameters, and click submit to save.  Picture 83 - Page screen Settings 10.1.3.2 Screen Saver Press [Screen Settings] to find the [Screen protection] button, press [left] / [right] button to open/close ...

  • Page 77: Greeting Words

    W611W User Manual Press soft-button [Menu] till you find the [Basic] item.  Enter [Basic] item till you find [Voice Volume] item.  Enter [Voice Volume] item and you will find [Headset], [Handsfree] and [Headset] item.  Enter [Headset] or [Handsfree] or [Headset] item, press Left / Right navigator keys to adjust the audio ...

  • Page 78: Add / Edit / Delete Contact

    W611W User Manual Picture 85 - Phone book screen Note!Phone user account can store contact information, different models and specifications. Picture 86 - Local Phone book When there are contact records in the phone book, the contact records will be arranged in the alphabet order.

  • Page 79: Add / Edit / Delete Group

    W611W User Manual Picture 87 - Add New Contact User can edit a contact by pressing [Option] >> [Edit] button. To delete a contact, user should move the record indicator to the position of the contact to be deleted, press [Option] >> [Delete] button and confirm with [OK]. 10.2.1.2 Add / Edit / Delete Group By default, the group list is blank.

  • Page 80: Blocked List

    W611W User Manual Picture 89 - Browsing Contacts in a Group When user is browsing contacts of a group, user can also add contacts in that group by pressing [Add] button to enter the group contacts management interface, then press [OK] button to save the contact. The contact will also be added in local phonebook.

  • Page 81: Cloud Phone Book

    This is convenient for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon.

  • Page 82: Downloading Cloud Phone Book

    W611W User Manual Picture 93 - Cloud phone book list 10.2.3.2 Downloading Cloud Phone book In cloud phone book screen, user can open a cloud phone book by pressing [OK] / [Enter] button. The device will start downloading the phone book. The user will be prompted with a warning message if the download fails, Once the cloud phone book is downloaded completely, the user can browse the contact list and dial the contact number same as in local phonebook.

  • Page 83: Call Log

    W611W User Manual 10.3 Call Log The phone can store the call record (the quantity of storage varies according to different specifications). The user can press [Menu]>>[Call Log]>>[Local Call Logs] to open the call record and check the records of all incoming calls, outgoing calls and missed calls.

  • Page 84: Function Key

    W611W User Manual Picture 97 - Filter call record types 10.4 Function Key Users can customize and configure the function keys on the side of the phone, and users can modify the settings of the corresponding keys by short/long press on the unconfigured shortcut keys. Note: When the configuration key is configured as a function key type (such as PTT) triggered by a long press, and the health value is configured, you can go to [Menu] >>...

  • Page 85: Wi-Fi

    W611W User Manual  PTT Webpage interface: [Function key] >> [Side key]. Picture 99 - DSS settings Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix. More detailed information refers to 6.3 Appendix III –LED 12.23 Function Key...

  • Page 86: Bluetooth Headset

    W611W User Manual Picture 100 - Headset function settings Bluetooth Headset 10.6.2 The device has a built-in Bluetooth 5.0 module Press soft-button [Menu] till you find the [Basic] item.  Press [Bluetooth] to enter the setup interface.  Select Bluetooth, and use the left and right keys to enable Bluetooth. Select Paired Device. If no paired is ...

  • Page 87: Advanced

    W611W User Manual 10.7 Advanced Line Configurations 10.7.1 Picture 102 - SIP address and account information Save the adjustment by pressing [OK] when done. Users who want to configure more options should use web management portal to modify or System in accounts on the individual line to configure those options.
  • Page 88 W611W User Manual Picture 104 - Network mode Settings IPv4  In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. Picture 105 - DHCP network mode When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default.
  • Page 89 W611W User Manual Picture 106 - PPPoE network mode When using PPPoE, phone will get the IP address from PPPoE server. Username: PPPoE user name.  Password: PPPoE password.  Picture 107 - Static IP network mode When using Static IP mode, user must configure the IP address manually. IP Address: Phone IP address.

  • Page 90: Vpn

    W611W User Manual In IPv6, there are 2 connection mode options, DHCP and Static IP. DHCP configuration refers to IPv4 introduction in last page.  Static IP configuration is almost same as IPv4’s, except the IPv6 Prefix.  IPv6 Prefix: IPv6 prefix, it is similar with mask of IPv4. ...

  • Page 91: Web Server Type

    W611W User Manual boots up every time until user disable it. Sometimes, if the VPN connection does not establish immediately, user may try to reboot the device and check if VPN connection established after reboot. OpenVPN  To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following, OpenVPN Configuration file: client.ovpn...
  • Page 92 W611W User Manual Picture 110 - Menu password Picture 111 - Set menu password Menu password is the permission for accessing the advanced setting. [Current password] is the password user configured before. If no configuration before, the default  password is 123. [New password] is the new password user to use.
  • Page 93 W611W User Manual Picture 113 - Set keyboard lock password User could only set to enable or disable the keyboard password in LCD screen. Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no  menu password configuration before, it is 123 as default.

  • Page 94: Maintenance

    LCD: [Menu] >> [Advanced] >> [Maintenance] >> [Auto Provision]. Picture 117 - Phone auto provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the device will be upgraded according to the method obtained first.
  • Page 95 W611W User Manual Table 12 - Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password of provision server Configuration File If the device configuration file is encrypted , user should add the encryption Encryption Key key here General Configuration File...

  • Page 96: Firmware Upgrade

    W611W User Manual Static Provisioning Server Server Address Provisioning server address. Support both IP address and domain address. The configuration file name. If it is empty, phone will request the common file and device file which is named as its MAC address. Configuration File Name The file name could be a common name, $mac.cfg, $input.cfg.
  • Page 97 W611W User Manual Picture 118 - Web page firmware upgrade LCD interface: go to [Menu] >> [Advanced setting] >> [Firmware Upgrade] .  Picture 119 - Firmware upgrade information display Table 13 - Firmware upgrade Parameter Description Upgrade server Enable automatic upgrade, If there is a new version txt and new Enable Auto Upgrade software firmware on the server, phone will show a prompt upgrade message after Update Interval.
  • Page 98 W611W User Manual Upgrade Server Address2 Set back up available upgrade server address. Set Update Interval. Enable Auto Upgrade and configure the Update Update Interval Interval. If the server has a new firmware, the phone will prompt for upgrade at the interval. Firmware Information Current Software Version It will show Current Software Version.

  • Page 99: Factory Reset

    W611W User Manual prompt as shown below, click View to view the version information and upgrade. Factory Reset 10.7.6 1）The phone is in default standby mode. Press [Menu] to find [System], and press [OK].  Press [System] to enter the password (default password is 123) to enter the interface. ...

  • Page 100: Web Configurations

    W611W User Manual 11 Web Configurations 11.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log in. 11.2 System >>...

  • Page 101: System >> Upgrade

    W611W User Manual Clear Configurations  Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration MMI: MMI module, including authentication user information, web access protocol, etc. DSS Key: DSS Key configuration Clear Data Tables ...

  • Page 102: Network >> Basic

    W611W User Manual 12 Network >> Basic This page allows users to configure network connection types and parameters. 12.1 Network >> Wi-Fi Settings The default network priority is WiFi The current device supports coexistence of wifi and Ethernet, and users can log in to the web page with any network address for configuration For example, WiFi access IP is 172.16.3.138 and Ethernet access IP is 172.16.7.116 Page login 172.16.7.116, 172.16.3.138 Any network address login page for configuration...

  • Page 103: Network >> Service Port

    W611W User Manual 12.2 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 122 - Service Port Settings Table 14 - Service port Parameter Description Reboot to take effect after settings. Optionally, the web page login is Web Server Type HTTP/HTTPS.

  • Page 104: Line >> Sip

    W611W User Manual 12.5 Line >> SIP Configure the Line service configuration on this page. Table 15 - Line configuration on the web page Parameters Description Register Settings Display the current line status at page loading. To get the up to date line Line Status status, user has to refresh the page manually.
  • Page 105 W611W User Manual Call Forward Enable unconditional call forward, all incoming calls will be forwarded to the Unconditional number specified in the next field Call Forward Number for Set the number of unconditional call forward Unconditional Enable call forward on busy, when the phone is busy, any incoming call will Call Forward on Busy be forwarded to the number specified in the next field.
  • Page 106 W611W User Manual Request With Port Whether the URI carries port number. Enable Do-not-disturb, any incoming call to this line will be rejected Enable DND automatically Enable the device to subscribe a voice message waiting notification, if Subscribe For Voice enabled, the device will receive notification from the server if there is voice Message message waiting on the server...
  • Page 107 W611W User Manual Anonymous Call Disable Blocking Set the feature code to dial to the server Anonymous Call Call Waiting On Code Set the feature code to dial to the server Call Waiting Off Code Set the feature code to dial to the server Send Anonymous On Set the feature code to dial to the server Code...
  • Page 108 IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU)

  • Page 109: Line >> Sip Hotspot

    W611W User Manual Registration Failure Retry Set the registration failure retry time. Time Local SIP Port Modify the phone SIP port. Enable uaCSTA Enable uaCSTA 12.6 Line >> SIP Hotspot Please refer to 9.6 SIP Hotspot 12.7 Line >> Dial Plan Picture 123 - Dial plan settings Table 16 - Phone 7 dialing methods Parameters...
  • Page 110 W611W User Manual Picture 124 - Custom setting of dial - up rules Table 17 - Dial - up rule configuration table Parameters Description There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules.

  • Page 111: Line >> Action Plan

    Action Plan application: a technical implementation defined and designed by Fanvil for remote control and behavior linkage between Fanvil terminal equipment and other equipment. That is, when an event occurs on the Fanvil terminal, the terminal can perform an action, and this action is completed according to a Plan rule.
  • Page 112 W611W User Manual Log in to the phone web page, access [Line] -> [Action Plan], and configure the linkage plan rules. Picture 127 - Action Plan Table 18 - Action Plan Parameter Description Action Default: when the rule is triggered, the phone displays video or converts multicast according to the RTSP URL or multicast address port set by the website.

  • Page 113: Line >> Basic Settings

    W611W User Manual establishment. Connected: trigger execution after call establishment. Direction For call mode, incoming/outgoing call Line Set up outgoing lines. Username Bind the user name of the IP camera. Password Bind IP camera password. Video streaming information or MCAST IP address.

  • Page 114: Phone Settings >> Features

    W611W User Manual Period for Interval Report(5~99) The time interval at which VQ reports are sent periodically. When the phone calculated the Moslq value x10 below the Warning threshold for Moslq(15~40) set threshold, a warning was issued. When the phone calculates the Moslq value x10 below the Critical threshold for Moslq (15~40) set threshold, the critical report is issued.
  • Page 115 W611W User Manual If enabled, user can assign default SIP line for dialing out rather than Enable Default Line SIP1. Enable Auto Switch Line Enable phone to select an available SIP line as default automatically Default Ext Line Select the default line to use for outgoing calls If you select Ban Outgoing to enable it, and you cannot dial out any Ban Outgoing number.
  • Page 116 W611W User Manual Enable the feature, user enter the number without opening audio channel. If enabled, up to 10 simultaneous calls can exist on the phone, and if Enable Multi Line disabled, up to 2 simultaneous calls can exist on the phone. Line Display Format Custom line format: SIPn/SIPn: xxx/xxx@SIPn Contact As White List Type...
  • Page 117 W611W User Manual prefix will be hidden as *, N stand for the value which you enter in the Password Length field. For example: you set the password prefix is 3, enter the Password Length is 2, then you enter the number 34567, it will display 3**67 on the phone.

  • Page 118: Phone Settings >> Media Settings

    W611W User Manual 12.12 Phone settings >> Media Settings Change voice Settings. Table 22 - Voice settings Parameters Description Select enable or disable voice encoding: Codecs Settings G.711A/U,G.722,G.729, G.726-16,G726-24,G726-32,G.726-40, ILBC, Opus Audio Settings Handset Volume Set the Handset volume, the value must be 1~9 Configure default ringtones.

  • Page 119: Phone Settings >> Mcast

    W611W User Manual Ring Type Type1-Type9 12.13 Phone settings >> MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

  • Page 120: Phone Settings >> Time Plan

    W611W User Manual 12-Hour Clock Set the time display in 12-hour mode Date Format Select the time/date display format Daylight Saving Time Settings Choose your local, phone will set daylight saving time automatically Local based on the local Choose DST Set Type, if Manual, you need to set the start time and DST Set Type end time.
  • Page 121 W611W User Manual Picture 127 - Time Plan (1) Table 25 - Time Plan configure Value Description 1：Timed reboot Type，Action performed at a time Time plan Type 2：Timed upgrade point/time period 3：Timed forward 4：Timed config Repetition 0：No repetition repeat type periodRepetition period 1：Daily 2：Weekly...

  • Page 122: Repeat Period Select Daily

    W611W User Manual Picture 129 - Time Plan (2) Forwarding Number: Configure the forwarding number to forward to the number within the set time period. Line: Forward the specified line, when the line is set to a certain line, it will only take effect for this line. 1.

  • Page 123: Repeat Period Select Weekly

    W611W User Manual Picture 130 - Time Plan (3) Repeat Period Select Weekly 12.16.2 Day of the week selection box, check it to take effect. The final effective time is the combination of the day of the week and the set time. Picture 131 - Time Plan (4) Time Plan List 12.16.3...

  • Page 124: Phone Settings >> Tone

    W611W User Manual Click Delete to delete the checked configuration in the configuration list, and it will become invalid after deletion. Picture 133 - Time Plan (6) 12.17 Phone settings >> Tone This page allows users to configure a phone prompt. You can either select the country area or customize the area.

  • Page 125: Phonebook >> Contact

    W611W User Manual  Backlight Time UI Preference  Set font, color, and screensaver display LCD Menu Password Settings.  The password is 123 by default. Keyboard Lock Settings.  Configure Greeting Words  The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters.

  • Page 126: Phonebook >> Call List

    W611W User Manual the LDAP server requests an authentication, user should also provide username and password. To configure a LDAP phonebook, the following information should be entered, Display Title (must) LDAP Server Address (must) LDAP Server Port (must) Search Base (must) Access username (optional) Access password (optional) Web page preview...

  • Page 127: Phonebook >> Web Dial

    W611W User Manual table. 12.22 Phonebook >> Web Dial Use web pages for call, reply, and hang up operations. 12.23 Phonebook >> Advanced Users can export the local phone book in XML, CSV, and VCF format and save it on the local computer. Users can also import contacts into the phone book in XML, CSV, and VCF formats.

  • Page 128: Function Key >> Dsskey Page

    W611W User Manual Note: You cannot subscribe the same number for BLF and Presence at the same time Speed Dial: You can call the number directly which you set. This feature is convenient for you to dial the number which you frequently dialed. Intercom: This feature allows the operator or the secretary to connect the phone quickly;...
  • Page 129 W611W User Manual the corresponding serial number of the DSS Key to perform the corresponding functions. Picture 137 - The SoftKey is configured as a Dsskey Page Picture 138 - The navigation key is configured as a Dsskey Page Picture 139 -The Dsskey Page on the lcd 130 / 141...

  • Page 130: Function Key >> Ptt

    W611W User Manual 12.27 Function Key >> PTT PTT（Push To Talk）is the intercom function, press and hold the communication and end the communication. Picture 140 -Web page PTT settings Set the function key type to PTT, select the corresponding subtype (Speed Dial / Intercom / Multicast), and then set the number / multicast address.

  • Page 131: Function Key >> Softkey

    W611W User Manual The location of the value fills in the multicast address. After setting, press and hold the function key does not play, the device initiates the multicast, and all members in the multicast automatically answer, and can broadcast directly. After letting go, end the group broadcast and return to the standby interface. Hold down the function key in the call, the device Hold original call, initiate the multicast, and all members in the multicast automatically answer.

  • Page 132: Function Key >> Advanced

    W611W User Manual Hold/Transfer/Conference/End/Mute/Release/New Call/ Talking Local Contacts/Listen/Call Log/Next call/Prev call/ Private/Headset/Video/Audio/DSS Key Transfer Alerting End/Transfer/Headset/Release/DSS Key Redial/Delete/Exit/2aB/Dial/Local Contacts/Transfer/ Transfer Dialer Call Log/Clear/Missed/Dialed/Pause/Headset/Video/Audio/Remote XML/DSS Trying End/Release/Headset/DSS Key Hold/Transfer/Conference/End/Answer/Forward/Mute/Next call/New call/Prev Waiting call/Reject/Release/Headset/Listen/ Video/Audio/DSS Key 12.29 Function Key >> Advanced One key transfer: for example, set the memory key 4370. Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370.

  • Page 133: Security >> Trust Certificates

    W611W User Manual Picture 142 - Web Filter settings Picture 143 - Web Filter Table Adding and removing IP segments are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add.

  • Page 134: Security >> Device Certificates

    W611W User Manual Picture 144 - Certificate of settings 12.33 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. Picture 145 - Device certificate setting 135 / 141...

  • Page 135: Security >> Firewall

    W611W User Manual 12.34 Security >> Firewall Picture 146 - Network firewall Settings The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, which can improve security.

  • Page 136: Device Log >> Device Log

    W611W User Manual address 0.0.0.0; It can also be a network address similar to *.*.*.0, such as: 192.168.1.0. Is the source address mask. When configured as 255.255.255.255, it Src Mask means that the host is specific. When set as 255.255.255.0, it means that a network segment is filtered.

  • Page 137: Trouble Shooting

    When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 13.1 Get Device System Information Users can get information by pressing the [Menu] >>...

  • Page 138: Network Packets Capture

    W611W User Manual Picture 149 - Screenshot 13.6 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >> [Tools] and click [Start] in “Network Packets Capture”...

  • Page 139: Get Log Information

    W611W User Manual Picture 150 - Web capture User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. 13.7 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of...

  • Page 140: Common Trouble Cases

    W611W User Manual Picture 151 - reparation required for the USB / U disk upgrade Enter the upgrade mode step: 1)Keep the device turned off. Disconnect USB and press the red hang button to shut down. Note that if the UBS is connected to the device, the device starts automatically after shutdown。...
  • Page 141 W611W User Manual 2. Please check whether the phone has an IP address. Check the system information. If the IP address is Negotiating…, it means that the phone has not obtained an IP address. Please check whether the network configuration is correct. 3.

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