Table of Contents
Advertisement
H4EKO-D
For a steel weldment – we guarantee its permanent tightness as standard for two years from the date of release from the
production plant. The above-standard 60-month guarantee is guaranteed if the heating system has not used a pressurised
expansion vessel, the required temperature range of the heating water is ensured and the leak is due to poor quality material or
welding work. To accept the warranty claim of a leaking steel weldment, it must be clearly demonstrated that the water in the
boiler has not formed due to condensation of cold air, but due to the leakage of the weldment. The warranty claim cannot be
accepted in the event of faults caused by the operator or when the boiler is connected to a heating system that does not meet
the basic operating conditions of the boiler. If the warranty claim is accepted within the extended warranty period, we will hand
over the replacement weldment by LTL transport or personal collection of the user. If the defective weldment is not returned to
the production plant within 30 days from the date of sending or handing over the replacement weldment, the user will be charged
the full amount of the weldment, including the cost of transporting the new weldment.
The replaced weldment is covered by warranty of 24 months from the date of takeover within the extended warranty period, i.e.,
60 months. The boiler weldment is sprayed with black, water-dilutable paint, which may result in peeling of this paint. The peeling
paint does not affect the function of the boiler. This colour is burned after the first heating.
Complaint procedure:
Submit personally, by post or by email a confirmed warranty card with proof of payment for the product.
1.
Report the exact address or telephone number and indicate the circumstances under which the event occurred.
2.
The manufacturer's service technician shall notify the user of the product about the way of complaint settlement:
3.
a) By sending the claimed part for replacement
b) In the event of impossibility of the procedure referred to in point (a), the manufacturer has the right to determine
the method, date and performance of the repair by its service staff or contractor
c)
The user is obliged to allow the manufacturer to make the repair according to point (b)
d) If the user does not allow access to perform the repair, the manufacturer considers this complaint to be terminated
e) If the defect cannot be repaired, the user has the right to a replacement of the defective part
f)
In the event of unauthorised complaint, i.e., failure to confirm the defect or leakage of the weldment by the service
staff, the claimant will be charged the costs associated with the inspection and travel expenses to the user
g) If it is necessary to expedite the complaint, contact the manufacturer's service staff on
571 675 252 or 727 876 463
h)
In the case of sending a heavily soiled claimed boiler to the production plant, the production plant will carry out
the cleaning and the user will be charged the costs associated with cleaning the boiler
34
Instructions
Advertisement
Table of Contents
