Troubleshooting - TRENDnet TEW-624UB Quick Installation Manual

Troubleshooting

Q1: I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive but
the installation menu does not appear automatically. What should I do?
A1:
If the window does not appear automatically, click Start, click Run, and type
D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your
CD-ROM Drive, and then press the ENTER key on your keyboard.
Q2: I completed all the steps in the quick installation guide, but my Wireless USB
Adapter is not connecting to my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or
access point's Network Name (SSID). Second, please check with your network
administrator for security key in order to access a secured wireless access point or
router. Please refer to the User's Guide for more information regarding wireless
network security. Third, check your TCP/IP properties to ensure that Obtain an IP
address automatically is selected. Fourth, double-click the Wireless Client Utility
icon, click Site Survey and then click Refresh to check and see if there are any
available wireless networks listed.
Q3: Windows is unable to recognize my hardware. What should I do?
A3:
Make sure your computer meets the minimum requirements as specified in
Section 1 of this quick installation guide. Also, you must complete the installation
of the wireless configuration utility (as described in Section 2) before connecting
the Wireless USB Adapter to your computer. Lastly, you may consider moving the
Wireless USB Adapter to a different USB port of your computer.
Q4: I cannot open the wireless configuration utility. What should I do?
A4:
Access your device manager to make sure the adapter is installed properly. If
you see a networking device with a yellow question mark or exclamation point, you
will need to reinstall the device and/or the drivers. To access your device manager,
right-click My Computer, click Properties, under the Hardware tab click Device
Manager.
If you still encounter problems or have any questions regarding the TEW-624UB, please
refer to the User's Guide included on the Utility & Driver CD-ROM or contact Trendnet's
Technical Support Department.
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