Delta-T Devices SunScan SS1 User Manual page 79

Service and Spares
Users in countries that have a Delta-T distributor or technical
representative should contact them in the first instance.
Spare parts for our own instruments can be supplied and can normally be
despatched within a few working days of receiving an order.
Spare parts and accessories for products not manufactured by Delta-T
may have to be obtained from our supplier, and a certain amount of
additional delay is inevitable.
No goods or equipment should be returned to Delta-T without first
obtaining the return authorisation from Delta-T or our distributor.
On receipt of the goods at Delta-T you will be given a reference number.
Always refer to this reference number in any subsequent correspondence.
The goods will be inspected and you will be informed of the likely cost and
delay.
We normally expect to complete repairs within one or two weeks of
receiving the equipment. However, if the equipment has to be forwarded
to our original supplier for specialist repairs or recalibration, additional
delays of a few weeks may be expected. For contact details see below.
Technical Support
Users in countries that have a Delta-T distributor or technical
representative should contact them in the first instance.
Technical Support is available on Delta-T products and systems. Your
initial enquiry will be acknowledged immediately with a reference number.
Make sure to quote the reference number subsequently so that we can
easily trace any earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version
numbers, and the approximate date and source of purchase where these
are relevant.
Contact Details
Tech Support Team
Delta-T Devices Ltd
130 Low Road, Burwell,
Cambridge CB25 0EJ, U.K.
SS1 User Manual v3.3
Tel: +44 (0) 1638 742922
Fax: +44 (0) 1638 743155
email: tech.support@delta-t.co.uk
email: repairs@delta-t.co.uk
web: www.delta-t.co.uk
Technical Support  79