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FAQ
Please check the following if the USB connection malfunctions.
Case 1
USB cable is not connected or it is not the supplied USB
cable.
Connect the supplied USB cable.
Case 2
The camera is not recognised by your PC. Sometimes, the
camera may appear under [Unknown Devices] in Device
Manager.
Install the camera driver correctly.
Turn off the camera, remove the USB cable, plug in the USB
cable again, and then turn on the camera.
Case 3
There is an unexpected error during fi le transfer.
Turn the camera power off and on again. Transfer the fi le
again.
Case 4
When using the USB hub.
There may be a problem in connecting the camera to the
PC through the USB hub if the PC and the hub are not
compatible. Wherever possible, connect the camera to the
PC directly.
Case 5
Are other USB cables connected to the PC?
The camera may malfunction when it is connected to the
PC at the same time as another USB cable. In this case,
disconnect the other USB cable, and connect only one USB
cable to the camera.
Case 6
When I open the Device Manager (by clicking Start
(Settings) Control Panel (Performance and Maintenance)
System (Hardware) Device Manager), there are Unknown
Devices or Other Devices entries with a yellow question
mark(?) beside them or devices with an exclamation mark(!)
beside them.
Right-click on the entry with the question (?) or exclamation
(!) mark and select "Remove". Restart the PC and connect
the camera again. For Windows 98SE PC, remove the
camera driver also, restart the PC, and then reinstall the
camera driver.
Case 7
In some security programs (Norton Anti Virus, V3, etc.), the
computer may not recognise the camera as a removable disk.
Stop the security programs and connect the camera to the
computer. Refer to the security program instructions about
how to temporarily disable the program.
Case 8
The camera is connected to the USB port located on the
front of the computer.
When the camera is connected to the USB port located on
the front of the computer, the computer may not recognise
the camera. Connect the camera to the USB port located on
the back of the computer.
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