Chapter 12 Forgot Password; Forget Password Via Mobile Web; Forget Password Via Pc Web - HIKVISION DS-KD7003EY-IME2 User Manual

DS-KD7003EY-IME2 Module Door Station User Manual
If you forget the password when logging in, you can change the password via PC Web or mobile
Web.

1 Forget Password via PC Web .

2. Forget Password via Mobile Web

12.1 Forget Password via Mobile Web
If you forget the password when logging in, you can change the password by email address or
security questions.
On the login page, tap Forget Password.
Select Verification Mode.
Security Question Verification
Answer the security questions.
E-mail Verification
1. Export the QR code and send it to pw_recovery@hikvision.com as attachment.
2. You will receive a verification code within 5 minutes in your reserved email.
3. Enter the verification code into the verification code field to verify your identification.
Click Next, create a new password and confirm it.
12.2 Forget Password via PC Web
If you forget the password when logging in, you can change the password by email address or
security questions.
On the login page, click Forget Password.
Select Verification Mode.
Security Question Verification
Answer the security questions.
E-mail Verification
1. Export the QR code and send it to pw_recovery@hikvision.com as attachment.
2. You will receive a verification code within 5 minutes in your reserved email.
3. Enter the verification code into the verification code field to verify your identification.
Click Next, create a new password and confirm it.

Chapter 12 Forgot Password

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