Astro Machine M1C Quick Reference

Messages sent from
the driver and
displayed on PC
screen in a small
popup window.
PRINTER ALERT WINDOW MESSAGES
MESSAGE
Wait until the message disappears. The Printer will start
Cleaning in Progress
printing your job once the cleaning process is complete.
See details under "Toolbox System Status Messages" section.
Excessive Tilt Error
Remove and reinsert your Printhead Cartridge. Replace
Incompatible Printhead Printhead. Printhead Cartridges must be purchased from
authorized supplier for this printer model.
Replace Ink Tank. Ink Tanks must be purchased from
Incorrect ... Ink Tank
authorized supplier for this printer model.
.... Ink Low
Reorder Ink.
Example: Black Ink Low
.... Out of Ink
Replace empty Ink Tank.
Example: Cyan Ink Out
Out of Paper. Load paper into Printer and press the PAPER
Load Paper
button to resume printing.
Check for and remove obstruction, then press PAPER button to
resume printing.
Mechanical Jam
Check/Clean Sensors. If problem persists contact technical
support.
Remove Printhead Cartridge. Check/clean electrical contacts.
Missing Printhead Reinsert Printhead. Replace Printhead. If problem persists
contact technical support.
Multiple Inks Low Reorder Ink.
Replace empty Ink Tanks.
Multiple Ink Tanks Out
Insert missing Ink Tanks.
Multiple Ink Tanks are
missing
Clean electrical contacts and reseat Ink Tanks.
Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks
Multiple Unauthorized
must be purchased from authorized supplier for this printer
Ink Tanks
model.
Remove jammed media. Check for proper feed setup, then press
the PAPER button to resume printing.
Paper Jam
Check/Clean Sensors. If problem persists contact technical
support.
Ensure Printhead Cartridge has been inserted properly then
Printhead Latch Open
close the Printhead Latch so it locks.
Print Zone Assembly Check to be sure the Clamshell is completely closed and
(Clamshell) Open latched. Make sure Print Engine Latches are secure.
The ... Ink Tank is Insert missing Ink Tank.
missing
Clean electrical contacts and reseat Ink Tank.
Unauthorized ... Ink
Ink Tanks must be purchased from authorized supplier for this
printer model.
Tank Installed
Printhead Cartridges must be purchased from authorized
Unauthorized Printhead
supplier for this printer model.
Quick Reference
M1C Printer Error Messages Guide
SOLUTION
TOOLBOX SYSTEM STATUS MESSAGES
SYSTEM STATUS
DATA_PATH_UNDERRUN
INK _LOW
SOURCE SOLUTION
Out of Paper Load media into Printer
and press the PAPER
Media is not reaching
button to resume printing.
the Print Engine.
Hesitation in media If media is present;
feed. check/adjust the Guides
and Separators.
Paper Jam See below
When "Out of Paper"
error is shown in
combination with
"Uncapped Printhead"
or "Clamshell open"
error, a Paper Jam is
indicated.
Paper/Media jam Carefully remove
detected. jammed media from
Printer and close the Print
Printer has detected
Engine. The System
that one (or both) of
Status message in red
the media sensors are
should go away.
blocked (interrupted).
Toolbox "Paperpath" line
should change to:
"Paperpath: Entry: No
Exit: No"
After you clear the jam
you can:
Press the PAPER button
to continue printing.
Press the CANCEL
button to cancel the job,
and then manually clear
the job from the
computer's print queue.
Printer has detected Verify that the
that the "Clamshell" is "Clamshell" is closed and
open. securely latched at both
sides. Make sure that
Sensor cable
Clamshell switch located
unplugged P202.
on the opposite side is
being activated by the
Clamshell Lever.
Use the Scan Sensors
page to make sure that
Clamshell switch is
functioning.
Media is not moving Check/clean Transport
from the Entry Sensor Rollers. Check/clean the
to the Exit Sensor Sensors.
within the specified
Try changing the
time.
orientation setting in the
Possible issue with software/driver or setting
format or orientation a different media size.
of job being sent.
Check/clean the Encoder
Dirty Encoder Wheel. Wheel.
If problem persists
contact technical support.
X = Color. Ink Tank replacement
will be necessary soon.
One or more Ink
Reorder Ink.
Tanks are low on ink.
Copyright © 2013 ASTRO MACHINE CORP.
12/2013