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Astro Machine AstroJet M2 Operator's Manual

High capacity color page printer
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AstroJet M2
HIGH CAPACITY
COLOR PAGE PRINTER
OPERATOR MANUAL
ASTRO MACHINE CORP.
630 Lively Blvd.
Elk Grove Village, IL 60007
Phone: (847) 364-6363
Fax: (847) 364-9898
www.astromachine.com

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  • Page 1 AstroJet M2 HIGH CAPACITY COLOR PAGE PRINTER OPERATOR MANUAL ASTRO MACHINE CORP. 630 Lively Blvd. Elk Grove Village, IL 60007 Phone: (847) 364-6363 Fax: (847) 364-9898 www.astromachine.com...
  • Page 2 In addition, follow any specific occupational safety and health standards for your workplace or area. This manual is intended solely for the use and information of Astro Machine Corp., its designated agents, customers, and their employees. The information in this guide was obtained from several different sources that are deemed reliable by all industry standards.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Table of Contents SECTION 1 – Getting Acquainted Front View Rear View Print Engine View Ink Tank View High Capacity Receiving Tray/Stacker (Optional) Control Panel Button/LED Indicators Feed Table (LED) Indicators SECTION 2 – Installing Printer Contents of Packaging Choose a Location Unpacking and Setup Leveling Printer...
  • Page 4 TABLE OF CONTENTS Appendices Appendix A – Specifications Appendix B – Supplies and Optional Hardware Index Printer Maintenance Schedule Control Panel LED Sequences...
  • Page 5 TABLE OF CONTENTS NOTES ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________...

  • Page 7: Section 1 - Getting Acquainted

    SECTION 1 GETTING ACQUAINTED SECTION 1 – Getting Acquainted Front View Feed Table Controls – Raise and lower Feed Table for loading media. Printer Controls – Power, Pause/Resume and Cancel Buttons. Storage Compartment – Holds media, ink and other supplies. Top Cover –...

  • Page 8: Rear View

    SECTION 1 GETTING ACQUAINTED Rear View Auxiliary Receptacle – Plug Optional Receiving Tray/Stacker power cord here. Switch, Receptacle and Fuse – Plug in power cord here. Switch turns main power ON/OFF. (Use Control Panel LED Power switch to turn off machine for cleaning and maintenance).

  • Page 9: Print Engine View

    SECTION 1 GETTING ACQUAINTED Print Engine View Ink Revolver Couplings – Connect ink hoses to Printhead Cartridge. Printhead Latch extends and retracts couplings from Printhead. Printhead Latch – When closed, connects Ink Revolver Couplings with Printhead Cartridge. When opened, retracts Ink Couplings from Printhead Cartridge and provides access to Printhead Cartridge for cleaning and replacement.

  • Page 10: Ink Tank View

    SECTION 1 GETTING ACQUAINTED Ink Tank View Ink Tank Securing Latches – Hold Ink Tanks in place. NOTE: Check that both sides at bottom part of latch are engaged. Ink Tanks – Printer has 5 Ink Tanks. Cyan, Yellow, Magenta, Black, Black Ink Waste Tray –...

  • Page 11: High Capacity Receiving Tray/Stacker (Optional)

    SECTION 1 GETTING ACQUAINTED High Capacity Receiving Tray/Stacker (Optional) Control Panel – UP button raises Tray. DOWN Button lowers Tray. Pressing both buttons simultaneously for a few seconds positions Tray in “Ready” position. Main Power Switch, Receptacle and Fuse – Plug in power cord here. Switch turns main power ON/OFF.

  • Page 12: Control Panel Button/Led Indicators

    SECTION 1 GETTING ACQUAINTED Control Panel Button/LED Indicators Five Buttons on Control Panel to operate Feed Table and Printer. FOR PRINTER: Three buttons on the right control Printer: Power, Pause/Resume and Cancel. POWER (ON/OFF) – Turns Printer power ON and OFF. Turn off power for cleaning and maintenance.
  • Page 13 SECTION 1 GETTING ACQUAINTED MORE TROUBLESHOOTING GUIDES IN SECTION 5.

  • Page 14: Feed Table (Led) Indicators

    SECTION 1 GETTING ACQUAINTED FOR FEED TABLE: Up and Down buttons on the left control the Feed Table: UP/STOP (Green): Press to raise Table for loading and positioning media. It will stop automatically when load or Table reaches Top Sensor. Or press again to stop manually at any time. DOWN/STOP (Red): Press to lower Table for loading and positioning media.

  • Page 15: Section 2 - Installing Printer

    SECTION 2 INSTALLING PRINTER SECTION 2 – Installing Printer Contents of Packaging M2 High Capacity Printer Ink Tanks – Cyan, Magenta, Yellow, Black, Black Printhead Cartridge AC Power Cord USB Cable Operator Manual Driver Software CD Caster Adjusting Wrench Before using Printer: ...

  • Page 16: Leveling Printer

    SECTION 2 INSTALLING PRINTER Leveling Printer It is critical that Printer is level front-to-back and left-to-right (side-to-side). Printer will send a “Tilt” warning if it is not properly leveled. First make sure that surface you are placing Printer on is flat and level.

  • Page 17: Remove Service Station Transport Tab

    SECTION 2 INSTALLING PRINTER Remove Service Station Transport Tab 1. Open Top Cover. 2. Release two latches (one on either side of Print Engine). Open top half of Clamshell by lifting both levers at same time. CAUTION HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

  • Page 18: Connecting Printer

    SECTION 2 INSTALLING PRINTER Connecting Printer Plugging in Printer Plug power cord into receptacle [1] at rear of Printer. Internal power supply in Printer is rated 115 to 240VAC, 50/60 Hz. Plug optional Receiving Tray/Stacker (RTS) into auxiliary receptacle [4]. CAUTION DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO CONNECT PRINTER TO WALL RECEPTACLE.

  • Page 19: Install Printer Driver

    SECTION 2 INSTALLING PRINTER Install Printer Driver For Printer software to operate properly check that computer system meets these minimum requirements:  Operating System: Windows 8/8.1, Windows 10 (Desktop Mode only). Windows XP, Windows Vista, Windows 7. Supports 32 and 64 bit systems. (You must have administrative privileges on system.) NOTE: Win 8, 8.1 and Windows 10 will only work in desktop mode.
  • Page 20 SECTION 2 INSTALLING PRINTER 3. License Agreement. Check “I accept…” then click “Next>”. 4. Printer Connections. Click “Configure to print using USB”. Then click “Next>”. 5. Installing Printer Software. Printer software begins installing. 6. Would You Like to Install This Device Software? Click “Install”.

  • Page 21: Install Over Network Connection, Version A

    SECTION 2 INSTALLING PRINTER 8. Finished software installation. Do not check “Print Test Page” as Printer is not set up yet. You can check “Set this printer as the default printer” at this time. Click “Finish”. 9. Install Printer Software. Click “Exit”...
  • Page 22 SECTION 2 INSTALLING PRINTER 3. License Agreement. Check “I accept…” then click “Next>”. 4. Printer Connections. Click “Configure to print using the Network”. Make sure the Printer is connected to the Network. Then click “Next>”. 5. Printers Discovered. A list of available Printers opens.
  • Page 23 SECTION 2 INSTALLING PRINTER 8. Finished software installation. Do not check the Print Test Page as Printer is not set up yet. You can check “Set this printer as the default printer” at this time. Click “Finish”. 9. Install Printer Software window. Click “Install Print Software”...

  • Page 24: Install Over Network Connection, Version B

    SECTION 2 INSTALLING PRINTER Install Over Network Connection, Version B Use this procedure to install the Print Driver over the Network connection on Static IP systems requiring that an IP address is assigned manually. NOTE: Copy the 12-digit Hardware ID number listed on the Printer(s) on the label just below the Ethernet port so you can identify the Printer(s) in a later step.
  • Page 25 SECTION 2 INSTALLING PRINTER 7. Finished software installation. Do not check the Print Test Page as Printer is not set up yet. You can check “Set this printer as the default printer” at this time. Click “Finish”. 8. Install Printer Software window. Click “Exit”...

  • Page 26: Install Ink Tanks

    SECTION 2 INSTALLING PRINTER Install Ink Tanks Printer uses one Printhead Cartridge and five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow). 1. Open Printer Toolbox. Go to Start Menu and open “Toolbox”. System Status information appears in upper left corner of User Interface window.
  • Page 27 SECTION 2 INSTALLING PRINTER 3. Open Front Cover (hinged at bottom). Open three Latches [A]. 4. Remove new Tank(s) from packaging. 5. Insert new Ink Tanks (labels up) into their appropriate color slots [B]. Close three Ink Tank Latches. INSTALLATION TIP: Make sure Ink Tanks seat properly.

  • Page 28: Install Printhead Cartridge

    SECTION 2 INSTALLING PRINTER Install Printhead Cartridge Printhead Cartridge is a delicate precision device. Handle with extreme care to avoid damage and issues that could degrade print quality. CAUTION  Use electrostatic discharge (ESD) protection when handling.  Hold Printhead Cartridge by handles ONLY. ...
  • Page 29 SECTION 2 INSTALLING PRINTER 2. [A] Carefully remove Printhead Cartridge from foil packaging. Tear at notch or cut end with scissors. [B] Remove protective plastic cover. Hold Printhead by handle and unclip cover from Printhead. [C] Remove protective strip from Printhead Electrical Contacts.
  • Page 30 SECTION 2 INSTALLING PRINTER 4. Wet Printhead Surface. (Ensures that Printhead will prime correctly). Open Top Cover. Release and lift two latches at same time to raise Print Engine Clamshell. Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end.

  • Page 31: Removing Media Guide

    SECTION 2 INSTALLING PRINTER Removing Media Guide Plastic Media Guide helps prevent smearing by holding down media such as roll-fed, die-cut, matrix- removed and perforated label stock. If necessary, it is easily removable by hand. 1. Open Top Cover 2. Open Print Engine Clamshell. CAUTION HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING PRINT ENGINE CLAMSHELL TO PREVENT DAMAGE.

  • Page 32: Connecting Optional High Capacity Receiving Tray/Stacker

    SECTION 2 INSTALLING PRINTER Connecting Optional High Capacity Receiving Tray/Stacker Optional High Capacity Receiving Tray/Stacker is designed to work automatically with M2 Printer, but can be operated semi-automatically with other printers. CAUTION DO NOT USE ADAPTER PLUGS OR EXTENSION CORDS TO CONNECT RECEIVING TRAY TO WALL RECEPTACLE.
  • Page 33 SECTION 2 INSTALLING PRINTER Using Receiving Tray with Other Printers: 1. Plug power cord into power receptacle on Receiving Tray. Plug other end into a grounded wall outlet. 2. Align edge of Receiving Tray with right end of exit opening on printer.

  • Page 34: Setting Up Feed

    SECTION 2 INSTALLING PRINTER Setting up Feed Load Media: Before loading media, check space under Feed Table: WARNING! HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY! CAUTION TO AVOID RISK OF INJURY OR DAMAGE DO NOT PLACE ITEMS ON SURFACE UNDER FEED TRAY! 1.
  • Page 35 SECTION 2 INSTALLING PRINTER 4. Adjust Feed for Media Thickness. Media Thickness Adjustment Knob [H] sets uppermost stopping point of the Feed Table to accommodate single sheets or heavier card stock/cardboard. (Media thickness range – 0.004"/0.1 mm to 0.020"/0.5 mm thick) NOTE: Indicator provides a quick visual check of setting:...
  • Page 36 SECTION 2 INSTALLING PRINTER Feed Alignment Roller Latch Occasionally, during normal feeding, the Feed Alignment Roller [A] (which normally helps keep the media aligned) may start pulling the media out of line. The Roller Latch [B] allows the Roller to be locked up out of the way so it will not affect the feed.

  • Page 37: Section 3 - Operating Printer

    SECTION 3 OPERATING PRINTER SECTION 3 – Operating Printer Once Printer Driver is installed and Printhead is primed, you are ready to start printing. Set up your job and send it to Printer. Printer will start and print. This rest of this section is divided into two parts: 1.
  • Page 38 SECTION 3 OPERATING PRINTER Printing a Typical Job on 8.5" x 5.5" Paper Printer can print edge-to-edge on an 8.5" x 5.5" document. To set up a job: 1. Go to File, then Page Setup and select 0" margins. 2. Select Paper tab, select Paper size “Custom size” then set paper Width to 8.5"...

  • Page 39: Printer Driver Properties

    SECTION 3 OPERATING PRINTER Printer Driver Properties Printer Driver works the same as any other Printer Driver for Windows. It does have some enhancements to help you maximize Printer's ability to print variable addressed pieces quickly and efficiently. Windows XP, Vista, Windows 7, Windows 8: Once job is set up, click File, then Print.
  • Page 40 SECTION 3 OPERATING PRINTER  Media – Choose a type of media or MEDIA PROFILE MEDIA TYPE different size media than document Plain Paper Plain Paper was originally designed for. Bright White Paper Type: Chart at right lists media Presentation Paper profiles associated with type of media Postcards Matte chosen.
  • Page 41 SECTION 3 OPERATING PRINTER Using Layout Tab Printing Adjustments Image Image Position – Left Adjustment moves image area (-3mm left to +200mm right) from left edge of media. Top Adjustment moves image up or down (-5mm up to +200mm down) from top left corner of media used.
  • Page 42 SECTION 3 OPERATING PRINTER Color Tab Color is used to adjust the color output of the Printer. Use the sliders to adjust Color Tone, Brightness and Saturation. The C, M, Y, K sliders adjust individual colors. Use Defaults to reset to 0 settings. Import/Export Tab Import/Export is used to preserve any custom Media Sizes, Watermarks and/or Print Settings you...
  • Page 43 SECTION 3 OPERATING PRINTER Services Tab Services allows you to:  Print Configuration Page – Prints out current configuration of Printer including current Firmware Version, Network Connection, printer Serial Number and more.  Print Colorbar Page – Prints type and color bands to check print quality.
  • Page 44 SECTION 3 OPERATING PRINTER Using Printer Toolbox Once Printer Driver is installed you can access Printer Toolbox. Check printer status, monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on Printer from your computer. To open Toolbox: Open Start Menu, then click on Toolbox.
  • Page 45 SECTION 3 OPERATING PRINTER [B] SETUP Settings – Lets you adjust automated service and cleaning intervals, adjust feeder speed for a job and adjust Printer for pre-printed media. KWS Setting – (Keep Web Spitting) Keeps Printhead hydrated while running a job. Select from 3 settings: None, Light (default), Heavy, to determine how much ink will “spit”...
  • Page 46 SECTION 3 OPERATING PRINTER [C] SERVICE buttons control functions that require Printer to be out of service for extended periods of time while they are being performed. Replace Ink Tanks – Disconnects Printer communication with Ink Tank Sensor. Allows safe removal of Ink Tanks for replacement.
  • Page 47 SECTION 3 OPERATING PRINTER [E] Firmware Download – Get latest version of firmware for your Printer. NOTE: This is an alternative method for downloading firmware. See “Updating Firmware” for recommended procedure. WARNING: This procedure should only be performed by qualified service personnel.
  • Page 48 SECTION 3 OPERATING PRINTER Diagnostics From this screen you can see current status of your Printer. You can also: Print Setup Page – Prints a printing pattern used for positioning image on the page. Print Printhead Test – Prints color bands, text and patterns to check condition of Printhead's ink nozzles.
  • Page 49 SECTION 3 OPERATING PRINTER Ink Usage Displays the amount of ink used and other information for each job sent to the Printer. Also tracks estimated Page and Job Costs if information is entered in Job Cost Settings. Upload Table – Creates and opens a linkable tabular data file using programs such as Microsoft Excel (default is Excel).
  • Page 50 SECTION 3 OPERATING PRINTER System Settings Set up a network connection for the Printer. Also set and configure Printer Date and Time. Network Settings – Permits you to view, enter or change settings to connect Printer to your network. Network Connection Set Up: 1.
  • Page 51 SECTION 3 OPERATING PRINTER Date and Time – Enter or change the way the date and time will appear in the Printer Status section of the Toolbox screens. Enter or change Date and Time: 1. Open the User Interface screen, click “System Settings.”...

  • Page 52: Updating Firmware

    SECTION 3 OPERATING PRINTER Updating Firmware Get latest version of firmware for your Printer. NOTE: Use this procedure to update firmware AFTER you have updated Printer Driver. Printer Driver update procedure is included with an “Update Package” which includes both updated Printer Drivers and firmware updates).

  • Page 53: Section 4 - Maintenance

    SECTION 4 MAINTENANCE SECTION 4 – Maintenance General, periodic maintenance is needed to keep Printer in good working order. This section covers how to care for Ink Tanks, Printhead Cartridge, Service Station, and clear paper jams. Replacing Ink Tanks Replace Ink Tanks when ink runs out. 1.
  • Page 54 SECTION 4 MAINTENANCE 5. Slide new Ink Tanks (labels up) into their appropriate color slots [B]. Close three Ink Tank Latches. INSTALLATION TIP: Make sure Ink Tanks seat properly. Insert Ink Tank into appropriate Ink Station, then pull Ink Tank back about an inch and push forward firmly to insure that Ink Nozzles penetrate seals on Ink Tanks.

  • Page 55: Cleaning Ink Tank Contacts

    SECTION 4 MAINTENANCE Cleaning Ink Tank Contacts When reinstalling or replacing Ink Tanks, Ink Level indicator in Toolbox may not refresh. This may be due to a dirty Ink Tank Level Prism and/or QA Chip contacts on that Ink Tank(s). Clean contacts as follows: 1.

  • Page 56: Cleaning/Replacing Printhead Cartridge

    SECTION 4 MAINTENANCE Storage New Ink Tanks should be stored in original packaging and kept away from heat. Opened Ink Tanks should remain in Printer. Nominal Ink expiration date: 24 months following date of manufacture (ink fill date). Disposal Safely dispose of Ink and Ink Tanks in accordance with local/national regulations. Clean up spills with soap and water.
  • Page 57 SECTION 4 MAINTENANCE Replacing Printhead Cartridge 1. Open Toolbox. System Status information appears in upper left corner of User Interface screen. 2. Open Top Cover. Press Printhead Latch Release button [1]. Printer pumps any ink in system back into Ink Tanks. Then Printhead Latch pops open [2]. NOTE: Perform this same function from your computer by clicking “Printhead Release”...
  • Page 58 SECTION 4 MAINTENANCE 4. [A] Carefully remove Printhead Cartridge from foil packaging. Tear at notch or cut end with scissors. [B] Remove protective plastic cover. Hold Printhead by handle and unclip cover from Printhead. [C] Remove protective strip from Printhead electrical contacts.
  • Page 59 SECTION 4 MAINTENANCE 6. Wet Printhead Surface. (Ensures Printhead will prime correctly.) Open Top Cover. Release and lift two latches (at same time) to raise Print Engine Clamshell. Moisten Printhead nozzles using distilled water and a damp, lint-free cloth, wiping end to end. (Gray strip located below orange strip.) Close and latch Print Engine Clamshell.
  • Page 60 Printhead may be returned for replacement. Returns for these conditions can be made:  Up to 12 months after the shipping date from Astro Machine Corp. and  The Printhead's “Total pages printed” = 40,000 or fewer pages (at 15% page coverage), whichever comes first.
  • Page 61 SECTION 4 MAINTENANCE Return Procedure: 1. Make sure Printer is powered up and connected via USB or network. To check Printhead Page count: Open “Diagnostics” screen in the computer's Toolbox. Select “Upload Debug Log”. Open and print the file [A] to include with your return. 2.

  • Page 62: Replacing Service Station

    SECTION 4 MAINTENANCE Replacing Service Station Service Station (located above Ink Tank Station) cleans Printhead Cartridge of excess ink and debris, keeps Printhead hydrated and protected when not in use, captures ink used to keep nozzles clear, and acts as a base to support media during printing.
  • Page 63 SECTION 4 MAINTENANCE 3. Carefully slide Service Station out of Service Station port. NOTE: DO NOT pull Service Station all the way out until you disconnect Ribbon Cable. USEFUL TIP: Place an absorbent towel under Service Station before you remove it to catch any drips or leaks.
  • Page 64 SECTION 4 MAINTENANCE 6. Slide Latch open on Service Station Circuit Board. 7. [1] Plug Ribbon Connector (blue side up) into space under Latch. [2] Close Latch. 8. [1] Slide Service Station into Service Station port until it touches bar. Align with tracks along sides and Guide on Service Station dock floor.
  • Page 65 SECTION 4 MAINTENANCE 9. GENTLY push Service Station while turning large Gear on right side of Print Engine clockwise. Gear should engage gear on Service Station Roller and pull it in. Once Service Station starts moving, stop turning gear. 10. Power up unit, then click “Install Service Station”...

  • Page 66: Replacing Ink Waste Tray

    SECTION 4 MAINTENANCE Replacing Ink Waste Tray Ink Waste Tray soaks up any excess ink that may drip from Print Engine during operation. After a period of time it may become saturated and need replacement. 1. Open Front Cover. 2. Push in on Tabs to release Ink Waste Tray and remove it from unit.

  • Page 67: Jams In Printer

    SECTION 4 MAINTENANCE Jams in Printer If a jam occurs, STOP the Printer. Some possible causes for jamming are: 1. Feeding more than one piece of media (double-feeding). 2. Damaged media, such as dog-eared (turned down corners). 3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for automated feeding is acceptable in the Printer.
  • Page 68 SECTION 4 MAINTENANCE Print Engine Area: Open Top Cover. Release and lift two latches [B] (one on each side of Print Engine Clamshell) at same time to raise Print Engine Clamshell [C]. Clear jam, then carefully lower and relatch Print Engine Clamshell.

  • Page 69: Cleaning

    SECTION 4 MAINTENANCE Cleaning WARNING! PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT MACHINE FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT. Clean Printer regularly to remove accumulated paper dust and ink. Depending on types of media run, paper dust may accumulate inside Printer and on Transport.
  • Page 70 SECTION 4 MAINTENANCE [A] Grit Rollers: Clean as needed by moistening a small hard-bristled brush or toothbrush with distilled water. DO NOT use anything other than distilled water to clean Rollers. [B] Media Sensors: Paper lint and dust may build up on Media Sensors. Use a can of compressed air or a damp (not wet) foam or lint-free cotton swab to gently swab Sensors.

  • Page 71: Shipping Or Transporting Printer

    SECTION 4 MAINTENANCE Shipping or Transporting Printer If you have to ship or transport Printer for any reason, unit will have to be prepared. Once Printer is prepared, carefully package Printer, Printhead Cartridge, Service Station and Ink Tanks in their original packaging. Deprime System 1.
  • Page 72 SECTION 4 MAINTENANCE Remove Service Station 1. Open Front Cover (hinged at bottom). Open Top Cover. Release two latches and open Print Engine Clamshell. Service Station will not fully eject with Clamshell closed. 2. Open Printer Toolbox. Click “Eject Service Station”. Once Printer pushes Service Station out, turn Printer OFF.
  • Page 73 SECTION 4 MAINTENANCE 4. Disconnect Ribbon Cable. Slide Latch open on Service Station Circuit Board to release Ribbon Cable. Remove Service Station. Remove Ink Tanks 1. Open Front Cover (hinged at bottom). Unlatch three Locks [A] and pull Ink Tank(s) out of Printer. 2.

  • Page 74: Section 5 - Troubleshooting Guide

    SECTION 5 TROUBLESHOOTING SECTION 5 – Troubleshooting Guide Troubleshooting Guides are provided to assist you in solving any problems that might occur with Printer. We have tried to make them as complete as possible. The best advice we can offer is to make sure that system is set up properly, plugged in, and that it has an adequate supply of ink before attempting to troubleshoot any problem.

  • Page 75: Printer

    SECTION 5 TROUBLESHOOTING Printer CONDITION PROBLEM SOLUTION Ink Tank installed, no Ink Level Ink Tank contacts dirty, Remove Ink Tank(s). Clean indication in Toolbox preventing Printer/Ink Tank prism and QA Chip contacts, communication. see Maintenance, Cleaning Ink Tank Contacts. Extra lines; losing data Database problem.

  • Page 76: Errors And Warnings

    SECTION 5 TROUBLESHOOTING Errors and Warnings Printer Alert Window Messages Messages sent from Driver and displayed on PC screen in a small popup window. MESSAGE SOLUTION Wait until message disappears. Printer will start printing your job once Cleaning in Progress cleaning process is complete.
  • Page 77 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages Displayed in in Printer Toolbox. (Valid for printers with firmware version 20130820 or higher installed.) SYSTEM STATUS SOURCE SOLUTION Out of Paper Load media into Printer and press PAPER button to Media is not reaching resume printing.
  • Page 78 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION INK _LOW X = Color. Ink Tank replacement will be necessary soon. Reorder Ink. One or more Ink Tanks are low on ink. Replace empty Ink Tank(s), using X = Color.
  • Page 79 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION Mechanical error Visually inspect component stated as a “Reason” for failure. One of Printer's mechanical Using Scan Sensors page in components was not Toolbox, perform toggle test on properly registered at Sensor responsible for expected position.
  • Page 80 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION Printhead missing and Install Printhead. one or more of the Ink Install Ink Tanks. Tanks are missing. When this error occurs, Multiple EWS monitoring is disabled. No Printhead installed If Printer was just powered on, or Printhead not wait a minute;...
  • Page 81 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages (Continued) SYSTEM STATUS SOURCE SOLUTION WIPER OVERTEMP Wiper Motor is Wait for Wiper Motor to cool overheated due to down, Printer will automatically performing a Wiper resume operation. Transfer (removing NOTE: If running a number of excess ink off Service short jobs or jobs on smaller Station Wiper) too...

  • Page 82: Appendices

    175 lbs. (79 kg) All Specifications Subject To Change Without Notice Appendix B – Supplies and Optional Hardware The following supply items and optional hardware are available from your Astro Machine Distributor: SUPPLIES Black Ink Tank 123-2412 Cyan Ink Tank...

  • Page 83: Index

    INDEX Index 9" x 14.5" Paper Setup ........31 Firmware Download ........41 Firmware, Updating ......... 46 Front Cover ............1 Adjustable Media Guide ........2 Fuse Adjustable Media Supports ........ 2 Printer ............2 Receiving Tray ..........5 Cancel Button ..........1, 6 Cartridge, Printhead ..........
  • Page 84 INDEX Minimum Requirements, System ..... 13 Printer Driver Misfeeds ............62 Color Tab ........... 36 MS Word ............31 General Tab..........33 Import/Export Tab ........36 Installing ............ 13 Network Connection ........2, 12 Layout Tab ..........34 Network Settings, Toolbox ....... 44 Network Install, Version A ......
  • Page 85 INDEX Services Tab ............. 37 Setup 9" x 14.5" Paper Setup ........ 31 Feed ............28 MS Word ............ 31 Network Settings ........44 Printer ............9 Sheet Separators ..........2 Remove/Replace ......... 60 Shipping/Transporting Printer ......65 Specifications, Printer ........76 Storage Ink Tanks ............

  • Page 86: Printer Maintenance Schedule

    PRINTER MAINTENANCE SCHEDULE General, periodic maintenance is needed to keep Printer in good working order. Many tasks can be performed by operators with basic supplies, no special tools needed. Other tasks should only be performed by trained service personnel. NOTE: High volume usage may require more frequent maintenance. Maintenance Supplies &...

  • Page 87: Control Panel Led Sequences

    Control Panel LED Sequences Print and cut out this chart to mount on printer if desired. Suggested location: Top Cover. See next page for Feed Table LED Chart.
  • Page 88 Feed Table Status Light Indicator Chart...
  • Page 90 Copyright © 2018 ASTRO MACHINE CORP. Elk Grove Village, IL 60007 03/29/2018 Part Number: 200-M2 REV. G...

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