Troubleshooting - Kenmore Stratus DS1020 Use & Care Manual

Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
WARNING
Ensure the vacuum cleaner is turned off before performing maintenance to it. Failure to
do so could result in electrical shock or personal injury.
PROBLEM
Vacuum will not
power on.
Battery charging
indicator does not
illuminate when
charging.
Brushroll in the
motorized nozzle is
not turning.

TROUBLESHOOTING

POSSIBLE CAUSE
Battery may be depleted.
Wrong charger being used.
Hand vacuum is not installed
properly.
Charging adapter is not fully
plugged into the charging port.
Charging plug is not fully plugged
into outlet.
Battery may be depleted.
Charging plug is not plugged into
outlet firmly.
Debris accumulated on the metal
charge contacts on the hand
vacuum, main body and charging
adapter.
The electrical outlet is switched off. Ensure that the outlet is supplying power to the
Charging adapter is not fully
plugged into the charging port.
Hand vacuum is not installed
properly.
Brushroll is jammed.
Brushroll needs to be reset.
Brushroll is not installed properly.
Charge the battery as instructed on page 8-9.
Be sure to use only the charger supplied with your
product.
Remove hand vacuum and reattach ensuring that
it is securely in place.
Be sure the charging adapter is fully inserted into
the charging port of the hand vacuum.
Be sure charging plug is fully plugged into outlet.
Charge the battery as instructed on page 8-9.
Be sure the charging plug is plugged in properly
to the outlet, and the charging adapter is inserted
into the charging port of the hand vacuum.
Be sure no debris is accumulated on the metal
charger contacts on the hand vacuum, main body
and charging adapter.
charger.
Be sure the charging adapter is fully inserted into
the charging port of the hand vacuum.
Remove hand vacuum and reattach ensuring that
it is securely in place.
Remove obstruction. Follow instructions on page
14.
Turn the unit off and remove the obstruction, then
turn back on.
Remove the brushroll and reinstall as instructed on
page 14.
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SOLUTION