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Sound issues
The pictures are showing but sound quality is
poor:
Check that all cables are properly
connected.
Check that the volume is not set to 0.
Check that the sound is not muted.
Check that the sound settings are correctly
set.
The pictures are showing but sound comes
from one speaker only:
Verify that sound balance is set to the
centre.
HDMI connection issues
There are problems with HDMI devices:
Please note that HDCP (High-bandwidth
Digital Content Protection) support can
delay the time taken for a TV to TV content
from a HDMI device.
If the TV does not recognize the HDMI
device and no picture is displayed, please try
switching the signal source to another
device before switching it back again.
If there are intermittent sound disruptions,
please check that output settings from the
HDMI device are correct.
Computer connection issues
The computer display on the TV is not stable:
Check that your PC uses the supported
resolution and refresh rate.
Set the TV picture format to unscaled.
Network Connection Issues
Failure to connect to the Internet:
If the TV is correctly connected to the
router, please check the connection
between the router and the Internet.
Network speed is slow:
Please refer to the instruction manual of
your router to learn about the factors that
may affect transfer rate and signal quality.
You may need to upgrade your broadband
speed.
Contact us
If you cannot resolve your problem, please refer
to the FAQs for this model at
www.philips.com/support.
If the problem remains unresolved, please
contact your local Philips Customer Service
Centre.
Warning
Do not attempt to repair the TV yourself.
This may cause severe injury, irreparable
damage to your TV or void your
warranty.
Note
Please make a note of your TV model and
serial number before you contact Philips
Customer Service Centre. These
numbers are printed on the back/bottom
of the TV and on the packaging.
21
EN
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