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Motorola MC9090 Troubleshooting Manual
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Motorola MC9090 Troubleshooting Manual

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Troubleshooting the Motorola MC9090
CribMaster CribSheet
This document covers problems a user may encounter using the Motorola MC9090.
Completing a Warm Boot
A warm boot should be the first step in trying to
resolve a problem with the scanner.
To complete a warm boot for the MC9090, follow
the steps below:
1. Hold in the Power button for at least five
seconds.
2. As soon as the scanner begins to boot let go
of the Power button.
Completing a Cold Boot
A cold boot completely restarts the scanner and
restores it to the way it was when it was shipped
from WinWare. Information that has not been
saved to flash memory or a memory card will be
lost. A cold boot should only be tried if a warm
boot does not resolve the issue.
IMPORTANT: A cold boot will reset the scanner to
its default settings. However, if you have synced
the scanner with your computer, you can retrieve
your data the next time you sync.
C9090-G RFID Integrator Guide Supplement
To complete a cold boot, follow the steps below:
1. Release the battery from the scanner but do not
completely remove it.
2. Press and release the trigger and the Power
button at the same time.
WARNING: Do not press any other buttons
during this time.
3. Press the battery back into position. The scanner restarts.
Page 1 of 6
© 2010 WinWare, Inc. All rights reserved.
Power
Button
CS–CM-001-01052010

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Summary of Contents for Motorola MC9090

  • Page 1 Troubleshooting the Motorola MC9090 CribMaster CribSheet This document covers problems a user may encounter using the Motorola MC9090. Completing a Warm Boot A warm boot should be the first step in trying to resolve a problem with the scanner. To complete a warm boot for the MC9090, follow the steps below: 1.

  • Page 2: Possible Issues

    Possible Issues This section covers the possible issues a user may encounter with the MC9090: The scanner does not power on Possible Cause 1 The Battery needs to be charged. Solution Cradle the scanner or charge the battery. Possible Cause 2 The Battery is not completely inserted.
  • Page 3 Solution Place the scanner back in its cradle and let it charge. Possible Cause 2 The battery is faulty. Solution Notify WinWare support about a replacement. Nothing is visible onscreen Possible Cause 1 The unit is not completely powered on. Solution Hold in the power button until the unit powers on.
  • Page 4 The scanner does not beep or make any audible confirmations Possible Cause 1 The volume is turned down. Solution Increase the volume. The scanner powers itself off Possible Cause 1 The battery is low or dead. Solution Recharge the battery. Possible Cause 2 A period of inactivity is reached.
  • Page 5 Possible Cause 2 The RFID tag is unreadable. Solution Replace the tag. Possible Cause 3 The RFID tag is out of range. Solution Lower the distance between the reader and tag. Possible Cause 4 The RFID tag is not compatible with the reader. Solution Only RFID tags supplied or supported by WinWare should be used.
  • Page 6 Possible Cause 2 The barcode is unreadable. Solution Replace the barcode. Possible Cause 3 The barcode is out of range. Solution Lower the distance between the scanner and barcode. Possible Cause 4 Battery power is too low. Solution Recharge the battery. Page 6 of 6 ©...