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Troubleshooting
17 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 20
17.1 Malfunctions
Fault
The appliance is not
working.
Microwave not work-
ing.
Food does not heat
up.
The interior lighting is
not working.
Microwave mode is
cancelled.
Food takes longer
than usual to heat up.
Cause and troubleshooting
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
Malfunction
Switch off the fuse in the fuse box.
1.
Switch the fuse back on after approx. 10 seconds.
2.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales service. Please specify the exact error
3.
message when calling.
→ "Customer Service", Page 20
Door is not fully closed.
Check whether food remains or foreign material are trapped in the door.
▶
Demo mode is activated in the basic settings.
Disconnect the appliance from power supply by briefly switching off the circuit breaker in
1.
the fuse box.
Go to the basic settings and deactivate Demo mode within the next 5 minutes.
2.
→ Page 16
Different causes are possible.
Call
▶
→ "Customer Service", Page 20.
Malfunction
reset the appliance
1.
Press and hold
‒
Or switch off the fuse in the fuse box. Switch the fuse back on after approx.
‒
10 seconds.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales service. Please specify the exact error
2.
message when calling.
→ "Customer Service", Page 20
The microwave power setting is set too low.
Set a higher microwave power setting.
▶
A larger amount than usual has been placed in the appliance.
Set a longer cooking time.
▶
You need double the time when you have double the amount.
The food is colder than usual.
Turn or stir the food from time to time during cooking.
▶
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord or the appliance power cable of
▶
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.
button for at least 10 seconds.
Troubleshooting en
19
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