CoaguSense Assure PT Care Prothrombin Time User Manual page 69

Meter Display Possible Cause(s) Solution
Cannot insert strip
completely
Touch screen
display issues
Touch screen not
responding
Touch screen
scratched or
cracked
Power Adapter not
working
Software Issues
Accumulation of dirt, dust,
control activation solution,
or blood in the strip
insertion area.
Wheel is not seated
properly into of test strip.
Insufficient/Low Battery.
Display Faint or Low
brightness.
Prolonged exposure to
direct sunlight.
Dropping or subjecting the
meter to strong shocks.
Dropping or subjecting the
meter to strong shocks.
Using pointed or sharp-
edged objects other than
the recommended 'finger'
or rubber stylus to touch
the screen elements.
Faulty Adapter (Bent
power cord, Bent power
pin in the meter).
Software version
update issue.
Page 66
Contact Technical Support for
assistance with cleaning the strip
insertion area.
Use your thumbnails to push wheel
spindles down to snap wheel into
place.
If issue persists, Contact Technical
Support.
Connect the power adapter to the wall
socket.
Change 'Brightness' User setting in the
'Device Settings' menu of the meter.
Avoid prolonged exposure to direct
sunlight, as it may reduce life
expectancy and functionality of the
display.
Contact Technical Support.
Contact Technical Support.
Check adapter functionality by
plugging the power adapter to a
different wall socket.
If issue persists, contact Technical
Support.
Power cycle and re-install new
software version if available
If issue persists, press Reset button
to restore factory settings. If issue still
exists, contact Technical Support.