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the IP Box still does not work well, contact your dealer or service centre in your area or write an email
to our support via our website www.strong.tv.
If you experience problems, first check whether it is caused by an application. Try to clear the data or
remove the app and check if this solves the problem. Please enter Settings – Apps -- (select the app)
-- Clear data and then return to the menu and test if all works again.
If not successful you can reset the IP Box back to the factory settings and try to install it again. Refer to
chapter 6.7.2 of this user manual.
Warning:
Problem
The remote control is not
working. The remote LED
is blinking 15 seconds after
pressing a button.
Some buttons of the remote
control are not working
Cannot turn on the IP Box
No menu or signal from the
Android IP Box on the TV
No internet connection/
activities
Do not open the IP Box cover. This action will damage the warranty seals
and warranty repairs will be denied.
Possible reason
The battery is exhausted
The remote control is
incorrectly aimed. The USB
adapter of the remote control
has been removed.
The Air mouse function is
activated
The power adapter is not
connected to the 230 V outlet
or 12 V plug into IP Box.
Wrong input on the TV
The connections are not done
properly.
The quality of the connected
cables is insufficient.
Remedy
Change the batteries
Aim the remote control at the IP
Box, or check that nothing blocks
the path to the IP Box front. Insert
the USB adapter belonging to the
remote control.
Press to switch this function
OFF.
Check whether the power
connector is completely
plugged into the DC socket of
the IP Box.
Check whether the correct HDMI
input on your HDTV is selected.
Ensure that the connections
are done correctly and are
fitting well to the connected
input/output.
Check that the quality of all
cables is good. Reconnect all
cables between the IP Box and
the TV set.
Make sure the Wi-Fi network
is connected and the security
key for the encrypted network
is correct.
Make sure you select the
correct IP address settings.
15
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