HP RP5 Retail System Hardware Reference Manual
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HP RP5 Retail System Hardware Reference Manual

HP RP5 Retail System Hardware Reference Manual

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Hardware Reference Guide
HP RP5 Retail System

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  • Page 1 Hardware Reference Guide HP RP5 Retail System...
  • Page 2 HP products and services are be bound by the terms of the HP End User Not all features are available in all editions set forth in the express warranty statements License Agreement (EULA).
  • Page 3 About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Configuration Features ......................1 Front Panel Components ........................2 Rear Panel Components ........................3 Changing from Desktop to Tower Configuration .................. 4 Installing the Optional Port Cover ......................5 Serial Number Location ........................6 2 Hardware Upgrades ............................
  • Page 6 Installing a Security Lock ........................59 HP Keyed Cable Lock ......................59 Padlock ..........................60 HP Business PC Security Lock ..................61 Front Bezel Security ......................65 Appendix B Optional Integration Tray and Accessories ................67 Appendix C Electrostatic Discharge ......................69 Preventing Electrostatic Damage .......................

  • Page 7: Product Features

    Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed on the computer, run the diagnostic utility (included on some computer models only). Some models include an optical drive while other models have a driveless bezel covering the optical drive bay.

  • Page 8: Front Panel Components

    Front Panel Components Drive configuration may vary by model. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 5.25-inch Optical Drive (optional) NIC Link Light Power On Light USB Ports (2) Dual-State Power Button NIC Activity Light Hard Drive Activity Light NOTE: Some models without an optical drive include a driveless bezel in place of the optical drive bezel.

  • Page 9: Rear Panel Components

    Arrangement and number of connectors may vary by model. An optional eSATA adapter, an optional parallel port, and an optional second DisplayPort are available from HP. The serial ports can be configured as 5V or 12V powered serial ports. CAUTION: The cash drawer connector is similar in size and shape to a modem jack.

  • Page 10: Changing From Desktop To Tower Configuration

    Figure 1-3 Changing from Desktop to Tower Orientation NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer...

  • Page 11: Installing The Optional Port Cover

    Installing the Optional Port Cover The computer can support an optional rear port cover that can be installed to hide the rear ports and cables. The doors on top of the port cover can be opened and snapped back to allow room for a security lock if one is attached to the rear of the computer.

  • Page 12: Serial Number Location

    Tighten the two captive screws on the bottom of the port cover to secure it in place. Figure 1-6 Securing the Port Cover The port cover is designed to allow cables to route out of the back of the computer horizontally or vertically.

  • Page 13: Hardware Upgrades

    To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at http://www.hp.com/ergo. WARNING! Energized and moving parts inside.

  • Page 14: Removing The Computer Access Panel

    Removing the Computer Access Panel To access internal components, you must remove the access panel: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as optical discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices.

  • Page 15: Removing The Front Bezel

    Removing the Front Bezel Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as optical discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices.

  • Page 16: Installing An Optical Drive Bezel

    Installing an Optical Drive Bezel On some models there is a driveless bezel in place of the optical drive bezel that must be replaced with an optical drive bezel if you are installing an optical drive. To install an optical drive bezel: Remove the access panel and front bezel.

  • Page 17: Removing A Bezel Blank

    Removing a Bezel Blank On some models, there is a bezel blank covering the optical drive bay that must be removed before installing a drive. To remove a bezel blank: Remove the access panel and front bezel. Push outward on the two retaining tabs that hold the bezel blank in place (1) then pull the blank inward to remove it (2).

  • Page 18: Installing Additional Memory

    Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 19: Populating Dimm Sockets

    Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B. Figure 2-8 DIMM Socket Locations Table 2-1...

  • Page 20: Installing Dimms

    ● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel.
  • Page 21 Rotate up the internal drive bay housing to access the memory module sockets on the system board. Figure 2-9 Rotating the Drive Cage Up Open both latches of the memory module socket (1), and insert the memory module into the socket (2).
  • Page 22 Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). Repeat steps 8 and 9 to install any additional modules. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.

  • Page 23: Installing A Half-Height Expansion Card

    The Riser Card expansion slot is specifically designed for either of the two riser cards designed for this product. DO NOT attempt to plug any other type of card into this slot. NOTE: The DisplayPort expansion slot is specifically designed for an HP DisplayPort expansion card. NOTE: You cannot install an expansion card into both the DisplayPort slot (2) and the PCI Express x16 slot (3) at the same time.

  • Page 24: Installing A 12-Volt Powered Usb Expansion Card

    NOTE: The following sections provide instructions for installing a Powered USB expansion card. However, the procedure is basically the same for installing any PCI Express expansion card into a PCI Express x16 expansion slot. Installing a 12-Volt Powered USB Expansion Card The computer is equipped with a 24-volt Powered USB connector on the riser card, and may have one or two 12-volt Powered USB half-height expansion cards installed for a total of 6 optional 12-volt Powered USB ports.
  • Page 25 Release the half-height slot cover retention latch by lifting the green tab on the latch and rotating the latch to the open position. Figure 2-14 Opening the Half-Height Slot Cover Retention Latch Installing a Half-Height Expansion Card...
  • Page 26 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 27 If you are removing a PCI Express card from the black PCI Express x16 socket, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 28 To install a new 12-volt Powered USB expansion card, hold the card just above the PCI Express expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
  • Page 29 The cable included with the card has a single connector on one end and dual connectors on the other end. Connect the single end of the cable to the rear of the card (1). Connect the green connector on the other end of the cable to the green 12-volt USB connector on the system board (2).

  • Page 30: Installing A Second Displayport Expansion Card

    Reconnect the power cord and any external devices, then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Installing a Second DisplayPort Expansion Card The computer is equipped with one DisplayPort on the rear panel. You can add a second DisplayPort by installing the DisplayPort expansion card into the DisplayPort expansion socket on the system board.
  • Page 31 Release the half-height slot cover retention latch by lifting the green tab on the latch and rotating the latch to the open position. Figure 2-20 Opening the Half-Height Slot Cover Retention Latch Before installing an expansion card, remove the expansion slot cover. Pull the slot cover straight up then away from the inside of the chassis.
  • Page 32 To install a new DisplayPort expansion card, hold the card just above the DisplayPort expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).

  • Page 33: Installing A Full-Height Expansion Card

    Full-height expansion cards can be installed into the riser card slots on the computer. There are two riser cards available from HP for this product. One has two PCI slots and the other has two PCI Express x1 slots. Both cards have a slot designated for the Powered Serial Port expansion card.

  • Page 34: Installing A Powered Serial Port Expansion Card

    COM 3 and COM 4. If your computer is not configured with a powered serial port expansion card, you may purchase one from HP. Figure 2-25 Powered Serial Ports...
  • Page 35 If the computer is on a stand, remove the computer from the stand. Remove the computer access panel. Rotate the power supply all the way back to access the full-height expansion card retention latch. NOTE: If you are using a PS/2 mouse and/or PS/2 keyboard, make sure they are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back.
  • Page 36 Before installing the expansion card, remove the expansion slot cover in the lower slot. The Powered Serial Port expansion card must be installed in the lower slot. Figure 2-28 Removing an Expansion Slot Cover Install the Powered Serial Port expansion card into the bottom socket on the riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1).
  • Page 37 Close the expansion card retention latch. Figure 2-30 Closing the Expansion Card Retention Latch Rotate the power supply back down to its normal position. Figure 2-31 Lowering the Power Supply Replace the computer access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 38: Configuring Powered Serial Ports

    Replacing the Riser Card There are two riser cards available from HP for this product. One has two PCI slots and the other has two PCI Express x1 slots. Both cards have a slot designated for the Powered Serial Port expansion card.
  • Page 39 Rotate the power supply all the way back to access the full-height expansion card retention latch. NOTE: If you are using a PS/2 mouse and/or PS/2 keyboard, make sure they are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back.
  • Page 40 If a one or two expansion cards are installed in any of the riser card expansion slots, remove the cards. Figure 2-34 Removing a Full-Height Expansion Card If an expansion slot cover is installed in the lower slot, remove the slot cover. CAUTION: You must remove the lower expansion slot cover to avoid damaging the riser card when removing or installing the card.
  • Page 41 To remove the riser card, disconnect the hood sensor cable from the system board (1), pull back the arm on the back of the riser card slot (2), then lift the riser card out of the riser card slot (3). Figure 2-36 Removing the Riser Card Remove the two screws that secure the metal bracket to the top of the card and remove the...
  • Page 42 Install the metal bracket onto the new riser card using the two screws that secure the bracket in place. Figure 2-38 Installing the Riser Card Bracket To install the new riser card, press the riser card firmly down into the riser card slot on the system board (1) and plug the hood sensor cable into the hood sensor connector on the system board (2).
  • Page 43 If any expansion cards were removed from the old riser card, install the cards into the appropriate slots on the new riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1). Press the card straight down into the expansion socket on the riser card (2).
  • Page 44 Close the expansion card retention latch. Figure 2-42 Closing the Expansion Card Retention Latch Rotate the power supply back down to its normal position. Figure 2-43 Lowering the Power Supply Replace the computer access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 45: Drive Positions

    Drive Positions Figure 2-44 Drive Positions Table 2-6 Drive Positions 3.5-inch Primary Hard Drive Bay 3.5-inch Secondary Hard Drive Bay 5.25-inch Optical Drive Bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
  • Page 46 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. The 6-32 standard screws are required for a secondary hard drive.

  • Page 47: System Board Drive Connections

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.

  • Page 48: Removing An Optical Drive From The 5.25-Inch Drive Bay

    Removing an Optical Drive from the 5.25-inch Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as optical discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 49 Disconnect the power cable (1) and data cable (2) from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Figure 2-48 Disconnecting the Power and Data Cables Rotate the drive cage back down to its normal position.

  • Page 50: Installing An Optical Drive Into The 5.25-Inch Drive Bay

    Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 2-50 Removing the 5.25-inch Drive Installing an Optical Drive into the 5.25-inch Drive Bay...
  • Page 51 Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to...
  • Page 52 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 2-53 Installing the Optical Drive Rotate the drive cage to its upright position. Figure 2-54 Rotating the Drive Cage Up Chapter 2 Hardware Upgrades...
  • Page 53 Connect the power cable (1) and data cable (2) to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the primary hard drive, then to the secondary hard drive, then to the rear of the optical drive.

  • Page 54: Removing A Secondary Hard Drive From The 3.5-Inch Drive Bay

    Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 2-56 Rotating the Drive Cage Down Replace the front bezel (if removed) and access panel. If the computer was on a stand, replace the stand.
  • Page 55 Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 2-57 Disconnecting the Secondary Hard Drive Power and Data Cables Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1).

  • Page 56: Installing A Secondary Hard Drive Into The 3.5-Inch Drive Bay

    Install four 6-32 standard guide screws in the holes on each side of the drive. HP has provided four extra 6-32 standard guide screws on the front of the chassis, under the front bezel. The 6-32 standard guide screws are silver.

  • Page 57: Removing And Replacing The Primary 3.5-Inch Internal Hard Drive

    Connect the power cable (1) and data cable (2) to the back of the hard drive. Connect the other end of the data cable to the light blue SATA connector on the system board labeled SATA1. Figure 2-61 Connecting the Secondary Hard Drive Power and Data Cables NOTE: Refer to System Board Drive Connections on page 41...
  • Page 58 If the computer is on a stand, remove the computer from the stand. Remove the computer access panel. Rotate the drive cage for internal drives to its upright position. Figure 2-62 Rotating the Drive Cage Up Rotate the power supply to its upright position. The hard drive is located beneath the power supply.
  • Page 59 Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 2-64 Disconnecting the Hard Drive Power and Data Cables Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
  • Page 60 You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.
  • Page 61 Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 2-67 Installing the Hard Drive Installing and Removing Drives...
  • Page 62 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. Figure 2-68 Connecting the Hard Drive Power and Data Cables NOTE:...

  • Page 63: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 64 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (1) and press the other edge down into the holder so that it snaps in place (2). Figure 2-69 Removing and Replacing a Coin Cell Battery (Type 1) Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one...

  • Page 65: Appendix A External Security Devices

    External Security Devices Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP Keyed Cable Lock Figure A-1 Installing a Cable Lock Installing a Security Lock...

  • Page 66: Padlock

    Padlock Figure A-2 Installing a Padlock Appendix A External Security Devices...

  • Page 67: Hp Business Pc Security Lock

    HP Business PC Security Lock Fasten the security cable by looping it around a stationary object. Figure A-3 Securing the Cable to a Fixed Object Insert the cable lock into the cable lock slot on the back of the monitor and secure the lock to the monitor by inserting the key into the key hole on the rear of the lock and rotating the key 90 degrees.
  • Page 68 Slide the security cable through the hole in the cable lock on the rear of the monitor. Figure A-5 Securing the Monitor Use the bracket provided in the kit to secure other peripheral devices by laying the device cable across the center of the bracket (1) and inserting the security cable through one of the two holes in the bracket (2).
  • Page 69 Thread the keyboard and mouse cables through the computer chassis lock. Figure A-7 Threading the Keyboard and Mouse Cables Screw the lock to the chassis in the thumbscrew hole using the screw provided. Figure A-8 Attaching the Lock to the Chassis Installing a Security Lock...
  • Page 70 Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure A-9 Engaging the Lock When complete, all devices in your workstation will be secured. Figure A-10 Secured Workstation Appendix A External Security Devices...

  • Page 71: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as optical discs or USB flash drives, from the computer.
  • Page 72 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure A-12 Installing the Front Bezel Security Screw Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 73: Appendix B Optional Integration Tray And Accessories

    Optional Integration Tray and Accessories The optional integration tray and accessories are available on some models only. Figure B-1 Optional Integration Tray and Accessories The following integration system options are available from HP: ● Terminal Enclosure Assembly (1) ● Integration Tray Assembly (2) ●...
  • Page 74 The following peripheral options are available from HP: ● HP Cash Drawer ● HP POS Keyboard ● HP POS MSR Keyboard ● HP Mini MSR ● HP Single Station PUSB Receipt Printer ● POS Dual Serial/USB Receipt Printer ● Hybrid MICR Receipt Printer ●...

  • Page 75: Appendix C Electrostatic Discharge

    Use conductive field service tools. ● Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.

  • Page 76: Appendix D Computer Operating Guidelines, Routine Care And Shipping Preparation

    Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.

  • Page 77: Optical Drive Precautions

    Avoid using any type of solvent, such as alcohol or benzene, which may damage the finish. Safety If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an authorized HP service provider. Shipping Preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files to an external storage device.

  • Page 78: Index

    59 front panel components 2 cable lock 59 removal 8 front bezel 65 replacement 8 HP Business PC Security guide screws location 40 accessories 67 Lock 61 audio connectors 3 padlock 60 hard drive cable connections 39, 41...
  • Page 79 SATA connectors 39, 41 secondary hard drive installation 50 removal 48 security cable lock 59 front bezel 65 HP Business PC Security Lock 61 padlock 60 serial number location 6 serial ports configuring for power 32 installing expansion card 28...

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