Potential Issues/Troubleshoot; Troubleshooting Table - Hisense HFG3601CPS Instructions For Use Manual

Potential issues/troubleshoot

Only a service center authorized by the manufacturer during the warranty period may carry out
any repairs.
Before making any repairs, make sure the appliance is disconnected from the power mains by removing
the fuse or disconnecting the power plug from the wall outlet.
Any unauthorized repairs of the appliance may result in electric shock and short circuit hazard; therefore,
do not perform them. Leave such work to an authorized service technician.
In case of minor problems with appliance operation, check this manual to see if you can fix the problem
yourself.
Suppose the appliance is not operating properly or at all due to inappropriate operation or handling.
In that case, a visit from a service technician shall not be free of charge, even during the warranty
period.
Save the instructions for future reference and pass them on to any subsequent owners or users of the
appliance.

Troubleshooting table

Error name
Err 001
Err 003
Err 004
EN 40
Description Possible cause
Oven Temperature
temperature sensor on the
sensor failure appliance might
be malfunctioning.
It is possible that
the gas is not
connected.
Communication Problem on
failure between appliance's
user interface electronics.
and power board
Touch sensor Failure on touch
failure on user sensor.
interface
Solution
Check that the gas is connected.
Check if the power cord connection is
correct.
Disconnect the cooking range from the
power mains for a few minutes (undo
the fuse or switch off the main switch);
then, reconnect the cooking range to
the power mains. If the problem
persists, contact service.
Disconnect the cooking range from the
power mains for a few minutes (undo
the fuse or switch off the main switch);
then, reconnect the cooking range to
the power mains. If the problem
persists, contact service.
Clean user interface with dry cloth.
Disconnect the cooking range from the
power mains for a few minutes (undo
the fuse or switch off the main switch);
then, reconnect the cooking range to
the power mains. If the problem
persists, contact service.