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● HDD Password
● Key Databases
● System Logs
NOTE:
The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go
through the setup and configuration process again to reconnect it to the vPro server.
The below items may or may not reset based on your custom BIOS setting selections:
● Boot List
● Enable Legacy Option ROMs
● Secure Boot Enable
● Allow BIOS Downgrade
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see
Media and Recovery
Options.
WiFi power cycle
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE:
Some ISPs (Internet Service Providers) provide a modem/router combo device.
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
52
Troubleshooting
Dell Windows Backup
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