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Summary of Contents for Polycom CCX310
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Page 1: User Guide
Flip Connect Polycom VVX310 User Guide Flip Solutions Ltd t/a Flip Connect Unit 5/6, 29 Mill Lane, Welwyn Hertfordshire, AL6 9EU 020 3056 5060 0870 421 5411 support@flipconnect.co.uk www.flipconnect.co.uk... -
Page 2: Table Of Contents
User Guide | Polycom VVX310 | 27/06/2014 Contents How to set up the Polycom VVX310 ..................................... 2 Phone Keys and Hardware ......................................2 Using your phone ..........................................3 Home View ..............................................3 Lines View ..............................................3 Calls View ..............................................4 Understanding Phone Icons and Status Indicators ................................ -
Page 3: How To Set Up The Polycom Vvx310
User Guide | Polycom VVX310 | 27/06/2014 How to set up the Polycom VVX310 The phone will arrive pre-configured and simply needs to be connected to the internet and powered up. Your Administrator or installer should know how to do this for you. There are some network/router level settings that must be applied, or the Horizon service will not work - for further details on these please refer to the Horizon user guide. -
Page 4: Using Your Phone
User Guide | Polycom VVX310 | 27/06/2014 Using your phone Home View You can display Home view (shown below) by pressing . Home view displays your phone line, and messages, settings, and information. At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays. -
Page 5: Calls View
User Guide | Polycom VVX310 | 27/06/2014 Calls View You can access Calls view (shown below) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. -
Page 6: Navigating Your Phone Interface
User Guide | Polycom VVX310 | 27/06/2014 Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. Answering Calls All incoming calls display in an Incoming Call window, as shown below. -
Page 7: Answering Another Call
User Guide | Polycom VVX310 | 27/06/2014 Answering another call If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays. To answer the call, press Answer. The call you were in is held. -
Page 8: Managing Multiple Calls
User Guide | Polycom VVX310 | 27/06/2014 Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Calls view displays all the calls for each phone line, as shown next. All the calls for a phone line display under the associated phone line. Scroll up or down to see all your lines and calls. -
Page 9: Placing Calls From Favourites, Recent Calls, And Directories
User Guide | Polycom VVX310 | 27/06/2014 Placing Calls from Favourites, Recent Calls, and Directories In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list, or your Directory. Or, you can quickly call a favourite from Home or Lines view. -
Page 10: Setting Up And Handling Three Way Calls
User Guide | Polycom VVX310 | 27/06/2014 Setting up and handling three way calls You can set up a three way call with two other parties. Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three way call, end the call and place the people you were talking with on hold. - Page 11 User Guide | Polycom VVX310 | 27/06/2014 Changing the Way Calls are Answered Change the way calls are answered by doing the following: Forwarding all calls to another person. Rejecting calls from a contact. Diverting calls from a contact to another person.
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Page 12: Rejecting Calls From A Contact
User Guide | Polycom VVX310 | 27/06/2014 Rejecting calls from a contact You can send incoming calls from a particular contact to your voicemail system. To send incoming calls from a contact to your voicemail system: Select Directories from Home view, and select Contact Directory. -
Page 13: Listening To Voicemail
User Guide | Polycom VVX310 | 27/06/2014 Listening to Voicemail Your phone may indicate new voicemail messages by the following: A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone. -
Page 14: Controlling What Is Heard
User Guide | Polycom VVX310 | 27/06/2014 To customize the list: 1. From Home view, select Directories from Home view, and select Recent Calls. 2. Press Type to filter calls for specific lines or types of calls. When you filter calls, you can choose to display only missed, received, or placed calls. -
Page 15: Changing The Speaker Volume
User Guide | Polycom VVX310 | 27/06/2014 Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, , to lower or raise the speaker volume. Changing the Ringer Volume...
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