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Summary of Contents for Polycom CX300 R2
- Page 1 User Guide 1.30 | August 2014 | 3725-32527-001/B ® Polycom CX300 R2 Desktop Phone...
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Page 2: Limitation Of Liability
This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. -
Page 3: Table Of Contents
Install Microsoft Lync Client ..........7 Connect the Polycom CX300 R2 to Your Computer ......7 Make Your Polycom CX300 R2 Your Primary Audio Device . -
Page 4: About This Guide
Lync™ 2010 or Lync 2013 using a computer and a USB port. Using the Polycom CX300 R2, you can place and receive calls from contacts in your Lync client over your IP network connection.For more information on the Lync 2013 client, see... -
Page 5: Get Started With Your Polycom Cx300 R2 Phone
Get Started with Your Polycom CX300 R2 Phone This section provides you with instructions on installing your Polycom CX300 R2 phone and information on obtaining the best performance from your desktop phone. The CX300 R2 phone offers a flexible and efficient means to access the advanced communication functions of using your desktop phone with Microsoft Lync 2010 or 2013 client. -
Page 6: Understand Your Phone Hardware Features
Polycom CX300 R2 Desktop Phone User Guide Understand Your Phone Hardware Features The following figure displays the hardware features on the Polycom CX300 R2 phone. Polycom CX300 R2 phone hardware features The following lists the hardware features on the CX300 R2 phone: 1 LCD display Displays call information, messages, time, date, and presence status. -
Page 7: Before You Use Your Phone
After you install and run Lync client on your computer, you can connect the phone to your computer. You must connect the USB cable from your CX300 R2 phone directly to the USB port on your computer. The phone will not work when connected to a bus-powered USB hub. -
Page 8: Make Your Polycom Cx300 R2 Your Primary Audio Device
After your phone is connected to your computer, the startup screen displays, as shown next. Now that your CX300 R2 phone is connected to your computer, you can sign into your Lync client and begin using your phone. If you are signed into Lync client when you connect your phone, your name, presence status, date, and time display on the phone’s screen, as shown next. -
Page 9: Change The Phone Settings
Polycom CX300 R2 Desktop Phone User Guide 2 In Audio device, verify that Polycom CX300 is selected for the device you want to use for audio calls. Change the Phone Settings You can modify the volume and text display settings of your Polycom CX300 R2 phone from the startup screen as the phone is powering on. - Page 10 Polycom CX300 R2 Desktop Phone User Guide To change the volume button response rate setting: 1 Press the 5 key on the keypad during startup. The Device Settings screen displays, as shown next. 2 Press 1 to continue to Device Settings, and press 1 again to continue.
- Page 11 Polycom CX300 R2 Desktop Phone User Guide Change the Display Settings In the Display Settings menu, you can set the size of text displayed on the phone to one of the following: ● Normal ● Large (factory default) Note: Display settings applies to certain languages The text options in the display settings menu do not apply for the following languages: Japanese, Chinese, Korean, Hebrew, Thai, Arabic, and Devanagari.
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Page 12: Use Your Polycom Cx300 R2 Phone
Use Your Polycom CX300 R2 Phone Your Polycom CX300 R2 desktop phone works in a tightly integrated manner with the Lync client to provide quality voice input and audio output through the phone’s handset, speakerphone, or headset. You can control all call activity using your desktop phone or the Lync client. -
Page 13: Answer, Reject, And End Calls
Polycom CX300 R2 Desktop Phone User Guide A dial tone plays when the speaker is not receiving audio or is in use by another application. A long dial tone plays when the speaker is not streaming sound, and a short dial tone plays when the speaker is being used for another application or for audio streaming. -
Page 14: Mute Your Audio
Polycom CX300 R2 Desktop Phone User Guide Note: Redial numbers stored on other computers Your call information is stored on your computer. If you disconnect the phone from one computer and connect it to a second computer and press the Redial button, the phone redials the last number called based on the call information stored on the second computer. -
Page 15: Listen To Voicemail Messages
Polycom CX300 R2 Desktop Phone User Guide To place a call on hold: » Do one of the following: If you are in an active call, press the Flash button to place the call on hold. If you receive an incoming call while you are in an active call, press the Flash button to place the active call on hold and answer the incoming call. - Page 16 Polycom CX300 R2 Desktop Phone User Guide Polycom, Inc.
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Page 17: Troubleshoot Your Polycom Cx300 R2 Phone
Troubleshoot Your Polycom CX300 R2 Phone The following sections present issues, likely causes, and solutions to problems that can occur when using your Polycom CX300 R2 phone: Power and Startup Issues ● Call Activity Issues ● Display Messages ● Audio Issues ●... -
Page 18: Power And Startup Issues
Polycom CX300 R2 Desktop Phone User Guide Power and Startup Issues The following table lists a potential issue that can occur when powering or starting your phone and a possible solution. Power and Startup Issue and Solution Issue Solution Your phone has no power. -
Page 19: Audio Issues
Polycom CX300 R2 Desktop Phone User Guide Display Messages Issues and Solutions Issue Solution The phone screen displays “Sign in…” or “Please Do one of the following: Upgrade” although the phone is connected to • Make sure your computer has the latest version of Microsoft your computer. -
Page 20: Microsoft Lync Client Issues
Polycom CX300 R2 Desktop Phone User Guide Microsoft Lync Client Issues The following table lists a potential issue that can occur with your Lync client and a possible solution. Microsoft Lync Client Issues and Solutions Issue Solution Your Lync client is not working properly. -
Page 21: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 22 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 23 WARNING Electrical Safety Failure to properly set up, use, and care for the Polycom CX300 R2 can increase the risk of damage to the Polycom CX300 R2, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL, CSA, ETL, etc.), and/or CE marked Information Technology equipment.
- Page 24 Polycom CX300 R2 Desktop Phone User Guide Safety and Compliance (Continued) This Polycom CX300 R2 has been marked with the CE mark. This mark indicates compliance with EEC Directives 2004/108/EC and 2006/95/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
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