Dell Chromebook 5190 2-in-1 Owner's Manual page 56

Table 10. Audio, screen, and camera issues (continued)
Camera issues
Bluetooth issue
Table 11. Bluetooth issue
Bluetooth issue
Issue
Bluetooth issues
Touchpad and Hotkeys issues
Table 12. Touchpad and hotkeys issues
Issue
Touchpad not responding
Top row of keys (Hotkeys) not responding
56 Diagnostic and troubleshooting
Audio, screen, and camera issues
If the camera is not operating properly (blurry images or poor
performance):
1. Check that the camera is not being blocked or covered by
a privacy screen or other obstruction.
2. Try using different apps that use the camera. Try a
Google+ Hangout or the onboard camera app
3. Try rebooting the Chromebook
4. If the camera issues persist, try to Reset or Recover the
Chomebook.
Possible solutions
If you run into issues while attempting to pair or use a
Bluetooth device with the Chromebook, try the following
steps to resolve the issue:
1. First, make sure that the Bluetooth device you are trying
to pair is supported by the Chromebook.
2. Try disabling and re-enabling Bluetooth connectivity from
the status area in the lower-right corner.
3. Try restarting the Chromebook.
4. If you are still encountering issue with bluetooth, try to
Reset or Recover the Chomebook.
Touchpad / Hotkeys issues
Possible solutions
If the touch pad has stopped responding, try the following
steps to resolve the issue: Try moving the cursor after each
step:
1. Tap the Esc key several times.
2. Drumroll the fingers across the touch pad for a few
seconds.
3. Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4. If the cursor still does not move when using the touch pad,
try logging in from the Guest account using the tab key to
navigate.
5. If users experience touch pad issues with the account
that is not the owner (primary) account, delete the user
account and re-create it. Again, use the tab key to
navigate.
6. If none of the above steps work, try to Reset or Recover
the Chomebook.
If a hotkey (like the volume or brightness keys) are not
responding, try the following troubleshooting steps, making
sure to test the keys after each one: