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Check if the Built-in MIC Switch is on. The voice recognition performance of the built-in
MIC may also degrade in the following cases.
When eARC features are enabled
When a sound bar is connected
When [Pass through mode] is set to [Auto]
[122] Sound | Sound
The TV responds to sound from the surroundings
(only TVs with a built-in MIC).
The TV's built-in MIC may pick up sound from the surroundings and respond
unintentionally.
Change the sensitivity of the TV's built-in MIC to [Medium] or [Low].
Press the
(Quick Settings) button on the remote control, and select the following in
order.
[Settings] — [System] — [Built-in MIC sensitivity]
[123] Troubleshooting
Network (Internet/home)/apps
The TV cannot connect to the Internet/Network.
You can connect to the Internet, but not to certain apps and services.
[124] Network (Internet/home)/apps | Network (Internet/home)/apps
The TV cannot connect to the Internet/Network.
If the wireless network does not connect or disconnects, try the following.
Press the
(Quick Settings) button on the remote control and check that the following
setting is enabled.
[Settings] — [Network & Internet] — [Wi-Fi]
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