Assistance Or Service - KitchenAid YKEMC307 Use & Care Manual

Turntable rotates both directions
This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
Is the display showing an "Oven Status" screen, with a
letter/number code and instruction to inform KitchenAid?
The oven has detected an internal problem. It has run a self-
checking program and displayed the error. Call for service.
See "Assistance or Service" section.
Display shows time countdown, but oven is not
operating
Is the Timer in use?
See "Timer" section.
Tones are not sounding
Are tones turned off?
See "Tones" section.
Smoke is coming from oven vent during broiling
Some smoke is normal and occurs just as in conventional
broiling.
Sparks during broiling
Sparking is caused by the burning off of fat from previous
cooking, and will stop once all the fat has been burned off.
Cooking times seem too long
Is the cooking power set properly?
See "Cooking Power" section.
Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
Is the incoming voltage less than specified in "Microwave
Oven Safety"?
Have a qualified electrician check the electrical system in the
home.
Radio or TV Interference
Is the microwave oven plugged into the same outlet?
Try a different outlet.
Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
ASSISTANCE OR
SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.
For product related questions, please call the KitchenAid Canada
Customer Interaction Center toll free:
1-800-461-5681 8:30 a.m. - 5:30 p.m. EST.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacement Parts & Accessories
Part/Accessory
Glass Turntable
Turntable Support (Shaft)
Turntable Rollers (Ring)
Crisper Pan
Broiling Grid
Stainless Steel Cleaner & Polish
®
appliance.
Part No.
4375405
4375407
4375406
4393536
4452220
8171420
19