Technical Support Service - Seagate ST32151W Product Manual

Hawk 2XL Product Manual, Rev. B
10.0

Technical support service

Seagate Technology provides technical support literature and diagnostic utilities to Authorized Distributors.
Please contact your dealer for technical support and installation troubleshooting. Product Technical Support is
available for all Seagate products by calling the SeaFAX
These are toll calls.
SeaFAX number: United States 408/438-2620
You can use a touch-tone telephone to access Seagate's automated FAX delivery system and select technical
support information by return FAX. This service is available 24 hours a day, 7 days a week.
Seagate Technical Support FAX: 408/438-8137
You can FAX specific questions or comments to Seagate technical support specialists 24 hours daily.
Responses are FAXed between 8:00 a.m. and 5:00 p.m. (Pacific time), Monday through Friday.
SeaFone telephone number: 408/438-8222
The enhanced phone system provides recorded technical information on selected Seagate products while you
are on hold. Technical support specialists are available to answer questions from 8:00 AM to 5:00 PM PST,
Monday through Friday. Recordings are accessible 24 hours a day, 7 days a week.
SeaTDD telephone number: 408/438-5382
TDD is a Telecommunication Device for the Deaf where two people can communicate using a keyboard that is
connected to the phone line. A TDD device is required to access this service. This service is available from
8:00 AM to 5:00 PM PST, Monday through Friday.
SeaBOARD service:
The Seagate Technical Support Bulletin Board System (BBS) is available 24 hours a day, 7 days a week. A
modem is required to access this service. Model required. (300–9600 baud, 8-N-1). This is a toll call.
With this service you can access:
• Specifications and jumper configurations for all Seagate products.
• Reprints of Seagate documentation.
• A directory of information and helpful utilities that you can download to your own computer.
BBS Location
USA, Mexico, Latin America
England
France
German
Singapore
Australia
Korea
Thailand
CompuServe:
Online technical support for Seagate Products is available on CompuServe. This includes an extensive ques-
tion and answer message base, utilities downloadable, and documentation files in Adobe™ Acrobat™ format
which you can download and view from your own computer. Type "Go Seagate" to access the Seagate techni-
cal support forum.
, SeaFONE
TM
England 44-62-847-7080
Modem Number
408/438-8771
44-62-847-8011
33-1-40-67-1034
49-89-140-9331
65-292-6973
61-2-756-2359
82-2-556-7294
662-531-8111
, SeaTDD or SeaBOARD
TM TM
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services.
TM