Additional Information; Troubleshooting - Sony SVR-2000 Setup Manual

Additional Information

Additional Information

Troubleshooting

TiVo and Sony are dedicated to providing you with quality support and customer
service. If you have any questions or difficulties, first refer to the troubleshooting
section in the manuals. If you still need help, see below for the appropriate customer
service department to contact:
Contact Sony at 1-877-585-SONY (7669) if you need assistance on the following
areas:
• Connecting your SVR Recorder with your TV and other A/V equipment.
•
Initial Guided Setup difficulties (e.g. phone calls failing).
• Programming the Remote Control to control your TV or A/V equipment.
•
Changing channels.
• A system that does not function properly after restart.
• Questions about your Warranty.
Cont act TiVo at 1-877- FOR-TiVo (877-367-8486) if you need assistance on the
following areas:
• Activating or using a feature of the TiVo Service.
•
Getting correct channel lineup data or program guide data.
• Understanding an onscreen message from TiVo regarding your TiVo Service
account.
You can also refer to the FAQ's listed in the web sites below.
TiVo: http://www.tivo.com
Sony: http://www.sony.com/service or email at custserv@info.sel.sony.com
When you call either TiVo or Sony, you will need to reference your model and serial
number located on the inside of the back cover of this Setup Guide.
55
Troubleshooting