Troubleshooting - Monogram ZHU30RSTSS Owner's Manual

TROUBLESHOOTING

Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface elements will not
maintain a rolling boil or
cooking is slow
Surface elements do not
work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Pan detection/sizing not
working properly
Noise
Unresponsive keypad
49-2001138 Rev. 2
Possible Causes
Improper cookware being used.
Cooktop controls improperly set.
Wrong pan type.
Pan is too small.
Pan not positioned correctly.
+, -, or control lock pads have been touched
before an element is turned on.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
glass cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Improper cookware being used.
Pan is improperly placed.
Cooktop control improperly set.
Sounds you may hear: Buzzing, whistling and
humming.
Keypad is dirty.
A fuse in your home may be blown or the
circuit breaker tripped.
Object, such as utensil or debris, is on the
control interface.
Liquid is on the control interface.
What To Do
Use pans that are recommended for induction,
element.
Check to be sure the correct control is set for the
surface element you are using.
Use a magnet to check that cookware is induction
compatible.
minimum size for the element. See the Using the
correct size cookware section.
Center the pan in the cooking ring.
See the Operating the Cooking Elements section.
Use recommended cleaning procedures. See the
Cleaning the glass cooktop section.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth
bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
See the Glass surface – potential for permanent
damage section in the Cleaning the glass cooktop
section.
minimum size for the element being used. See the
Using The Correct Size Cookware section.
Make sure the pan is centered on the corresponding
surface element.
Check to see that the control is set properly.
These sounds are normal. See Cooking Noise
section.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
Remove object from control interface.
Wipe control interface to remove liquid.
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