Troubleshooting Tips - Monogram ZEU36 Owner's Manual

Before you
call for service
18
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Problem
Surface elements will
not maintain a rolling
boil or cooking is slow
Surface elements do
not work properly
Power arc ON
indicator blinking
Scratches on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Unresponsive keypad

Troubleshooting Tips

Possible Causes
Improper cookware being used.
Cooktop controls improperly set. Check to be sure the correct control is set
+, -, or control lock pads
have been touched before an
element is turned on.
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
Hot sugar mixture spilled on the
cooktop.
Keypad is dirty.
A fuse in your home may be
blown or the circuit breaker
tripped.
Radiant Cooktop
What To Do
the diameter of the surface unit selected.
for the surface element you are using.
See the Operating the Cooking Elements
section.
Use recommended cleaning procedures.
See the Cleaning the glass cooktop section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
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