Parking And Retrieving A Call; Unattended Call Pickup; Turn A Call Into A Conference Call; Program The Message Button To Retrieve Voicemail - Polycom Soundpoint 331 Quick Start Manual

To cancel call forwarding, follow the previous steps but press the Disable soft key in Step 6. The
icon to the left of your extension should return to normal.
16. Parking and Retrieving a Call
The Polycom IP Phone allows you to store or "park" a call and then use any other IP phone in
the district (for example, a phone in someone else's office or in a conference room) to retrieve
the call.
Step 1 During an active call, press the Transfer soft key.
Step 2 Press *37 and listen for the Park Spot number the system assigns (i.e. 01).
Step 3 Make a note of the Call Park number and then press the Transfer soft key. The call is
now parked at that number, allowing you to retrieve it from another phone.
Step 4 To retrieve the parked call from any phone in the District, at the dial tone, dial *37 +
the Call Park number at which the call was parked (i.e., *3701).
Step 5 Press the Send soft key.
17. Unattended Call Pickup
The Polycom IP Phone allows you to answer a call that comes in on a telephone extension other
than your own. When you hear an incoming call ringing on another phone, you can redirect the
call to your phone using the call pickup features.
Step 1 At the dial tone, dial *97 + the extension you want to answer (i.e. *975944).
Step 2 Press the Send soft key.
18. Turn a Call into a Conference Call
The Polycom IP Phone supports conference calls, enabling you to conference with multiple
parties.
Step 1 During a call, press the More soft key and then the Confrnc soft key. This will place the
original caller on hold.
Step 2 Place a call to another number.
Step 3 When the call connects, press the More soft key and then the Confrnc soft key to add
this party to the conference call.
You can repeat these steps to add parties to the conference call.
19. Program the Message Button To Retrieve Voicemail
Your Polycom IP Phone has either a Messages key or a Line 2 key. The following will allow you
to program that key to access your voicemail.
Step 1 Press and hold the Messages key until "First Name" appears.
Step 2 Press the down Navigation key twice to navigate to "Contacts".