Motorola Moto E13 User Manual page 60

Use apps : Get, delete, manage apps
2. Touch & hold Power off. Then touch OK to restart in safe mode.
When it restarts, you'll see Safe mode across the bottom of the home screen, and all widgets and third-
party apps will be disabled.
3. Use your phone and see if the problem has gone away. Remember, you won't be able to use any
downloaded apps.
If the problem goes away:
1. To exit safe mode, restart your phone.
2. One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether
removing that app solved the problem.
3. Once you delete the problematic app, you can
If the problem doesn't go away:
Exit safe mode
Press & hold the Power button, then touch Restart
Or, hold the Power button for about 30 seconds, or until your phone restarts.
Clear app's cache or data
Clearing the cache and data can free up phone memory, improve performance, and fix some problems with
apps and web pages.
1. Go to Settings > Apps > All apps.
2. Select the app.
3. Do one of the following:
•
To free up space by removing temporary files, touch Storage & cache > Clear cache. Over time, the
cache builds up again, so repeat if a problem occurs.
•
If problems still occur, then delete all data saved in the app by touching Storage & cache > Clear
storage. Be careful - there's no way to undo this.
If problems still occur, then
Force stop apps
Force stop an app only if it seems to be causing a problem. To completely shut down an app, including any
background services:
1. Go to Settings > Apps > All apps.
2. Touch the app's name.
3. Touch Force stop.
Delete apps you installed
You can delete (uninstall) apps that you downloaded. For many
delete them.
1. Go to Settings > Apps > All apps.
2. Touch the app's name.
Try these troubleshooting steps
reset all app preferences.
restore the other apps
for phone performance issues.
.
preloaded
you removed during testing.
apps, you can disable but not
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