Motorola Moto E13 User Manual page 209

Fix issues : Account and sign-in issues
2. Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working, open a
browser and load a website. If the website doesn't load, get help connecting to
3. Check if you have account issues.
For sync to work, you need to be able to sign in to your Google account. Make sure that you can sign in
to your account in other ways and on another device. For example, try checking your Gmail with your
computer's browser.
•
If you can sign in, the issue is with your phone. You can move on to the next solution.
•
If you can't sign in,
4. Check if a software update
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Remove and re-add
2. Clear cache and data for the Contacts app.
a. If you've saved any contacts since you last synced, back them up. Open the Contacts app, then
touch >
b. Clear the cache and data
c.
Download the VCF file that you emailed to yourself, then import those contacts (Contacts app >
> ).
your account may have an
is available for your phone.
your account.
. Then export to a VCF file and email the file to yourself.
for the Contacts app.
issue.
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Wi-Fi or to cellular data.