Jabra PANACAST 50 Administrator's Manual
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Jabra PANACAST 50 Administrator's Manual

Video bar system
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ADMINISTRATOR GUIDE
PANACAST
50
Video Bar System
Technology for life's new rhythm

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Summary of Contents for Jabra PANACAST 50

  • Page 1 ADMINISTRATOR GUIDE PANACAST Video Bar System Technology for life’s new rhythm...
  • Page 2 ® ® © 2023 GN Audio A/S. All rights reserved. Jabra is a trademark of GN Audio A/S. The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by GN Audio A/S is under license.
  • Page 3 2.1 Related documents and resources 4.2 Deployment and connection of the touch controller 2.2 Technical specifications 4.3 Recommended installation 2.3 Powering the PanaCast 50 Video Bar System on and off 4.4 Content sharing 2.4 Management interfaces 4.5 Optional peripheral devices 2.5 Management through VaaS partner portals...
  • Page 4 8.7 Firmware update failure 7.2 Restarting the PanaCast 50 Video Bar System 8.8 VaaS related issues 7.3 Resetting the PanaCast 50 Video Bar Sys- 8.9 Logs 7.4 Setup without PanaCast Control 7.5 Replacement of devices 7.6 Cleaning the PanaCast 50 Video Bar Sys- 8.
  • Page 5 Jabra PanaCast 50 Video Bar System. The information in this guide is applicable to the video bar system running the following minimal firmware version: Jabra PanaCast 50 Video Bar System Base Unit (video bar): 1.12.0-8 Jabra PanaCast Control (touch controller): 1.12.0-7...
  • Page 6 1.1 Audience This guide is written for an audience with a technical background. You should have the following knowledge before starting: • Familiarity with Video as a Service (VaaS) / Unified Communications (UC) technologies including Microsoft Teams Rooms (MTR) and Zoom Rooms (ZR). •...

  • Page 7: Getting Started

    2. Getting started Welcome to the Jabra PanaCast 50 Video Bar System. The all-in-one meeting room solution with world-leading audio, 180° full-room coverage, intelligent AI-enabled meeting features, and a sleek touch controller. 2.1 Related documents and resources Jabra PanaCast 50 Video Bar System User Manual...
  • Page 8 2.3 Powering the PanaCast 50 Video Bar System on and off The PanaCast 50 Video Bar System will turn on once it is plugged into a power source. To turn off the PanaCast 50 Video Bar System you must unplug the power cable from the system.

  • Page 9: Management Interfaces

    2.4 Management interfaces Touch controller The touch controller acts as the main management interface for the PanaCast 50 Video Bar System. Users can control in-meeting settings and admin settings using the touch controller. Web Console Administrators can access the Web Console of the video bar using its IPv4 address.
  • Page 10 VaaS partner management portals The PanaCast 50 Video Bar System can be managed using Microsoft Teams Admin Center or Zoom Device Manager to configure UC specific settings. For more details refer to the Microsoft Teams Room management guide or Zoom device manager guides.
  • Page 11 2.5 Management through VaaS partner portals Microsoft TAC/Pro portal Microsoft Teams admin center Microsoft Teams Rooms Pro management portal Zoom device manager Zoom device manager...
  • Page 12 3. PanaCast 50 Video Bar System setup View the installation guide for the Jabra PanaCast 50 Video Bar System. Installation guide 3.1 Overview of the video bar and touch controller The following tables and illustrations provide hardware information available on...
  • Page 13 Video bar ports The following illustration and table explain the ports on the back of the video bar. PORT DESCRIPTIONS Number Port Description To connect a laptop or PC for content HDMI IN HDMI OUT2 HDMI OUT1 USB A USB A HDMI IN sharing.
  • Page 14 Touch controller ports The following illustration and table explain the ports on the back of the touch controller. PORT DESCRIPTIONS Number Port Description Ethernet To connect the Ethernet LAN cable with PoE. USB-C For future use.
  • Page 15 Video bar LEDS LED Indicator Status Video bar is powered off or the system is idle. Flashing white PanaCast 50 Video Bar System switches from off to Idle. White On Call, active audio, or video stream. Microphones muted. Flashing pink Firmware updating or video bar is resetting.
  • Page 16 3.2 Connecting to room monitors The following shows you how to connect the system to your room monitor. The PanaCast 50 Video Bar System supports a connection to a single touch display. Single monitor When only one monitor is used,...
  • Page 17 Ethernet Power a hardware defined HDMI OUT 1 and HDMI OUT 2, therefore ensure to connect the appropriate port on the PanaCast 50 Video Ethernet switch video bar to the appropriate Bar System Base Unit monitor port. Once the (video bar)

  • Page 18: Initial Setup

    It is recommended to change the username and password. Touch controller The touch controller can also be used to make changes to the PanaCast 50 Video Bar System configuration. In Microsoft Teams Room mode, follow these steps to access Jabra settings •...
  • Page 19 If the touch controller is not available, a touch screen display, or USB mouse and keyboard can be connected to the video bar, in which case the same steps described above can be used to make changes to the PanaCast 50 Video Bar System configuration.

  • Page 20: System Management

    System > System Management Setting Values Description Configure a Room Name for the PanaCast 50 Video Bar System. This Room name Text entry field name will not be shared with the VaaS provider. Select the site or URL to use for downloading firmware updates.
  • Page 21 The video bar and the touch controller must both be paired for the information for for both devices to be displayed. User interface Path Jabra PanaCast Control Jabra Settings > About Web Console System > About system The following system information is displayed in this section: • Serial number •...

  • Page 22: Image Quality

    Image quality User interface Path Jabra PanaCast Control Jabra Settings > Video > Image Quality Web Console Video > Image Quality Setting Values Description Brightness 0-100 *Default: 50 Set the camera brightness. Enable, Disable Enable or disable dynamically adjusting HDR according to...
  • Page 23 Camera User interface Path Jabra PanaCast Control Jabra Settings > Video > Camera Web Console Video > Camera Setting Values Description Select the camera mode to send to the remote participants in the Intelligent Zoom, meeting. Virtual Director, Dynamic Composition - Single-stream is only available when the VaaS Panoramic View, provider is set as Microsoft Teams.
  • Page 24 This setting only applies when the VaaS provider is set to Microsoft Teams Rooms. Select the number of seconds to wait when no people are Standby interval in 30-3600 *Default: 900 detected in the room for the PanaCast 50 Video Bar System to seconds enter standby mode.
  • Page 25 Jabra Settings > Video > Reset Web Console Video > Reset Setting Description Reset video settings Reset the PanaCast 50 Video Bar System to the default video settings. Audio MICROPHONE VOLUME User Interface Path Jabra PanaCast Control Jabra Settings > Audio Web Console Video >...
  • Page 26 Currently IPv4 is required, IPv6 will be supported in a future firmware update. INFORMATION User interface Path Jabra PanaCast Control Jabra Settings > Network > Information Web Console Network > Information Setting Values Description...
  • Page 27 PAC URL Text entry field proxy type as Autoconfig. Bluetooth User interface Path Jabra PanaCast Control Jabra Settings > Network > Bluetooth Web Console Network > Bluetooth Setting Values Description Enable, Disable Select to enable or disable Bluetooth, which is used for...
  • Page 28 System date obtained through NTP (Non-Editable). Clock System time obtained through NTP (Non-Editable). Set NTP server to sync date and time. The PanaCast 50 Video Bar System supports manual Time Server (NTP) configuration of NTP server and DHCP option 42.
  • Page 29 This field is only available through the touch controller when the system is configured for Microsoft Teams Rooms mode. User interface Procedure Jabra PanaCast Control Jabra Settings > General > Service Provider Setting Description Microsoft Teams Sign Out Sign the touch contoller and video bar out of Microsoft Teams.
  • Page 30 Web Console General > System Reset Setting Description Reset customized settings (System, Video, Audio, General > Support, Account > Jabra Support) to Custom factory default settings. VaaS provider sign in and network settings will be preserved. The video bar configuration reset and touch controller will not reboot.
  • Page 31 Set the admin username to login to the system. Password Set the admin password to login to the system. Jabra Support User interface Path Jabra PanaCast Control Jabra Settings > Account > Jabra Support Web Console Account > Jabra Support...
  • Page 32 Setting Description Support content (only Links to the Jabra product support website. available in the Web Console) Register product (only Links to the Jabra product registration website. available on the Web Console) Privacy policy View the privacy policy. End User License Agreement View the End User License Agreement.
  • Page 33 Setting Path Description List of contacts within an organization, Contacts Home > Contacts including the ability to launch a meeting. Test Home > Settings > Microphone > Test Start/stop the microphone test. microphone Microphone Test speaker Home > Settings > Microphone > Test Speaker Start/stop the speaker test.
  • Page 34 Accessibility > High Contrast Mode improve legibility of text. Disable Home > More > Settings > Device Settings > About device About Jabra device information. About (Devices) About device Home > More > Settings > Device Settings > About Jabra device support...
  • Page 35 Initial setup The video bar and touch controller are pre-paired at the factory. During setup the touch controller will automatically search for the video bar on the network. If the touch controller cannot discover the video bar on the network, a menu option will appear in the Setup Wizard to search for an additional video bar.
  • Page 36 4. Room Systems Deployment and Connection 4.1 Deployment and connection of the Jabra PanaCast 50 Video Bar System Monitor Powered Ethernet PanaCast Control Ethernet HDMI OUT 1 Ethernet Ethernet PoE kit Jabra PanaCast 50 Video Ethernet switch bar System Base Unit...
  • Page 37 4.2 Deployment and connection of the touch controller Note: The touch controller is Powered by Ethernet (PoE). Ethernet switch Power PoE injector If the Ethernet connection does not supply power to the touch controller, the included PoE injector will need to be connected between the Ethernet switch and the touch controller.

  • Page 38: Recommended Installation

    4.3 Recommended installation The Jabra PanaCast 50 Video Bar System is designed for meeting rooms up to 4.5 meters x 6 meters (15 feet x 20 feet). It is recommended to install the video bar at eye-level of the meeting room participants.

  • Page 39: Content Sharing

    Recommended Min. computer or mobile devices to the 30-35 cm (12-14 in) 8 cm (3 in) PanaCast 50 Video Bar System from their Microsoft Teams desktop app or Microsoft Teams mobile app. Recommended 1 m (3 ft) Please refer to the following articles...
  • Page 40 Note: This feature is only supported by Microsoft Teams Rooms. Apple screen mirroring / AirPlay The PanaCast 50 Video Bar System supports Apple AirPlay. A MacOS or iOS device can share content wirelessly by one-click using the Apple screen mirroring option.

  • Page 41: Optional Peripheral Devices

    Zoom Direct Sharing The PanaCast 50 Video Bar System supports one-click direct sharing from a Zoom Desktop Client (MacOS or Windows). The touch controller generates an ultrasonic signal which can be detected by the Zoom Desktop client. Please refer to the following article to learn how to enable and use Zoom direct sharing: https://support.zoom.us/hc/en-us/articles/214629303...

  • Page 42: Device Configuration

    5. Device configuration 5.1 Logging into the Web Console The Web Console can be accessed by entering the IP address of the video bar or touch controller into a browser connected to the same network. If this is the first time accessing the Web Console, the default username is admin and the password is the last 6 digits of the video bar or touch controller serial number.
  • Page 43 5.2 Settings All Jabra PanaCast 50 Video Bar System settings can be configured using the Web Console. To access the Web Console, enter the IP address of the video bar or touch controller in a browser. The IP address is displayed on the installation screen during the configuration process of the Jabra PanaCast 50 Video Bar System.
  • Page 44 Intelligent Zoom Intelligent Zoom is a camera mode that dynamically frames all visible people within 4.5 meters (15 feet). Intelligent Zoom is the default camera mode. Virtual Director Virtual Director is a camera mode that utilizes speaker tracking, focusing on whomever is speaking in the camera view.

  • Page 45: Camera Configuration

    Field of view The PanaCast 50 Video Bar System features a 180° field of view camera that combines three separate video feeds into one video feed real time. Traditional video conferencing devices use a single camera which leads to radial and scalar distortion, causing participants in the meeting room to appear non-true-to-life in size.
  • Page 46 Additionally, Vivid HDR and Automatic white balance can be enabled. If Vivid HDR is enabled, contrast, saturation, and sharpness cannot be adjusted manually. If Automatic white balance is enabled, the white balance cannot be adjusted manually. Microsoft Team Rooms video settings In the Web Console Video section, you have four options for video configurations: •...
  • Page 47 Camera modes The PanaCast 50 Video Bar System supports up to 4 camera modes in Microsoft Teams Rooms: • Intelligent Zoom • Virtual Director • Panoramic View • Dynamic Composition - Single Stream When the selected VaaS provider is Teams Rooms, the camera mode can be...
  • Page 48 Transition Speed and Transition style can also be adjusted in this section of the Web Console. Both options adjust how responsive you want the video experience to behave with Intelligent Zoom and Virtual Director in the room. Monitor In this section we can select the regional frequency to either •...
  • Page 49 The PanaCast 50 Video Bar System supports only three video modes in the Zoom Rooms admin portal: Manual Mode, Speaker Focus, and Auto-Framing. Each mode corresponds to an equivalent setting in the Jabra PanaCast 50 Video Bar System. In Zoom Device Manager – Room Management – Zoom Room – Select your room –...

  • Page 50: Network Settings

    Emergency calling Service. NTP Server The Jabra PanaCast 50 Video Bar System requires access to an NTP (Network Time Protocol) server for a variety of functions, and therefore a valid NTP server is a requirement when setting up and operating the system. The PanaCast 50 Video Bar System uses the standard UDP port 123 to reach out to the NTP server.
  • Page 51 DHCP option 42, or a user can manually enter an NTP server address using the Web Console. If the default NTP server ntp.jabra.com is not reachable during the initial out of box setup, the PanaCast 50 Video Bar System would provide an option to set a custom NTP server.

  • Page 52: System Security

    PanaCast 50 Video Bar System is deployed in Microsoft Teams Rooms mode the Jabra Settings in the touch controller as well. When the PanaCast 50 Video Bar System is deployed in Zoom Rooms mode, access to the Jabra Settings in the touch controller is secured by the Room Passcode set in Zoom Device Manager.
  • Page 53 Minimum 6 characters - must include upper/lower case letter, number, special character 6.2 Encryption and communication The PanaCast 50 Video Bar System is built on Android Open Source Project (AOSP) and utilizes both Secure Boot and Verified Boot to secure the bootloader and firmware.

  • Page 54: Device Security

    • Zoom Rooms - https://explore.zoom.us/en/trust/security/ 6.3 Device security The PanaCast 50 Video Bar System has physical security features for both the video bar and touch controller. Each device has a Kensington security slot for hardware loss prevention. The slot ®...
  • Page 55 The shape of the cover, combined with Jabra’s custom cables, prevents users from disconnecting power and HDMI cables, and significantly increases the difficulty of disconnecting the RJ-45 Ethernet cable once the cover is in place. The cover significantly increases the difficulty of connecting malicious devices to any unused port on the video bar.

  • Page 56: Firewall Requirements

    Open UDP 123 on firewall to: NTP time server for various JPC P50 VB-S UDP 123 ntp.jabra.com (Default) operations Open TCP 443 to: https://api. Access Jabra cloud storage for JPC P50 VB-S HTTPS TCP 443 cloud.jabra.com firmware downloads Follow Microsoft’s guidelines...

  • Page 57: Maintenance

    7. Maintenance 7.1 Updating firmware There are three methods available to update the PanaCast 50 Video Bar System firmware using the Web Console. For security reasons, firmware cannot be downgraded. - Jabra Support - Vaas provider - Custom server URL Jabra Support: 1.
  • Page 58 Jabra Support 2.Click on Update button By selecting this option, the PanaCast 50 Video Bar System will download the latest firmware from the Jabra Cloud. Once the firmware has been downloaded and the PanaCast 50 Video Bar System has been updated, the “Update” button will be greyed out, indicating that the updated version of firmware matches the latest firmware version available in the cloud.
  • Page 59 The PanaCast 50 Video Bar System firmware can be updated using the VaaS partner portal. To manage the firmware update ,using the VaaS partner portals, select either “Microsoft Teams” or “Zoom Rooms” in the Web console. By selecting Microsoft Teams Rooms or Zoom Room and hitting the Save button the PanaCast 50 Video Bar System will access the partner portal and obtain the latest firmware available on the cloud.
  • Page 60 7.2 Restarting the PanaCast 50 Video Bar System The PanaCast 50 Video Bar System can be restarted locally using the touch controller or video bar, or remotely using the Web Console. A restart initiated from the Web Console, touch controller, or video bar will restart all devices. Factory paired devices will remain paired.
  • Page 61 7.3 Resetting the PanaCast 50 Video Bar System The PanaCast 50 Video Bar System can be reset locally using the touch controller or video bar, or remotely using the Web Console. A restart initiated from the Web Console, touch contoller, or video bar will reset of devices. All PanaCast 50 Video Bar System settings will revert to factory defaults.

  • Page 62: Manual Factory Reset

    Manual factory Reset Device Procedure Commets Press and hold the Reset button on the back of the video bar for 15 seconds until LED flashes pink and “factory data reset” The reset takes approximately message is displayed on the monitor. Video bar 1 minute.
  • Page 63 7.4 Setup without PanaCast Control The video bar can be fully functional without the touch controller. The video bar can be connected to a monitor using the supplied HDMI cables and configured using a keyboard and mouse. Connecting a keyboard and mouse In absence of the touch controller, a keyboard and mouse can be connected to the Type A USB ports on the video bar to configure it.
  • Page 64 With the touch controller and video bar connected to the same network, proceed through the Setup Wizard. During pairing, select the option ‘Connect to a new PanaCast 50 System’, and then select the video bar from the list of available video bars.
  • Page 65 7.6 Cleaning the PanaCast 50 Video Bar System Cleaning the video bar When the video bar is not in use, it is recommended to cover the camera with the supplied privacy cover to keep dust from accumulating on the camera lenses.

  • Page 66: Troubleshooting

    8. Troubleshooting 8.1 Touch controller does not bootup Problem • Touch controller does not power on. • Incorrect power adapter being used. Cause • The switch port doesn’t provide sufficient power. • Connect the PoE injector provided with the touch control. Potential Fix •...
  • Page 67 8.3 Zoom Rooms setup issues Problem • Touch controller and video bar Zoom controller pairing fails. • Network traffic on TCP port 9090 is blocked. Cause • Network traffic on TCP port 443 is blocked. • Make sure the video bar and touch controller are paired and the video bar is currently connected to the touch controller.
  • Page 68 • Configure a known working NTP server with less stratum level Potential Fix • Ensure the network reachability to the NTP server from the Jabra PanaCast 50 Video Bar System • If using the default NTP server ntp.jabra.com, allow UDP port 123 in the firewall to ntp.jabra.com...

  • Page 69: Firmware Update Failure

    • If using Jabra Support update or VaaS partner update methods, ensure there is network connec- Potential Fix tivity between the PanaCast 50 Video Bar System and the cloud and there is sufficient bandwidth to download the firmware. • Ensure the firmware version is higher than the currently installed firmware version.
  • Page 70 8.8 VaaS related issues Microsoft Refer to Microsoft documentation to troubleshoot Microsoft Teams Rooms application related issues. https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-welcome Zoom Refer to Zoom documentation to troubleshoot Zoom Rooms application related issues. https://support.zoom.us/hc/en-us/sections/115000963683-Troubleshooting-Zoom- Rooms...
  • Page 71 8.9 Logs How to collect logs The PanaCast 50 Video Bar System logs can be collected from the Web Console. Enable the Web Console access from the touch controller following these steps: Jabra PanaCast 50 Video Bar System – Zoom Rooms 1.
  • Page 72 Log bundle is created in the tar.gz format and downloaded to the PC. Jabra PanaCast 50 Video Bar System – Microsoft Teams Room 1. On the touch controller go to Settings > Device settings > Admin 2. Log in using the touch controller admin credentials (Default password: Last 6 characters of the serial number of the touch controller) 3.
  • Page 73 To learn more about the Jabra PanaCast 50 Video Bar System, go to jabra.com/help/panacast50vbs/getstarted...

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