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Web platform operation issues
5
Unable to log in to the Web platform page normally
•The browser is not compatible, please use Google Chrome or IE10 or above
•Check the IP address obtained by the computer, the router IP and the computer IP
are in the same network segment
•If you forget to configure the IP address of the interface, please press and hold the
Reset button for 5 seconds with a needle, and wait for the router to restart. Enter
192.168.1.1 in the browser to log in to the configuration page
6
Firmware update failures
•If the upgrade fails due to the restart caused by other functions during the
upgrade, please close other functions and re-upgrade
•Please ensure that the router's power supply operates during the upgrade process.
7
Router keeps rebooting itself
•Failed to communicate with the server address set by the keep online function
•If keep online is set, click "Application >Keep Online" to open the "Online hold" tab,
close this function or fill in the IP address of the server that can communicate normally
13
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