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Hardware issues
1
All router's indicator lights are off
•The power supply is not connected to the router's power port
•If the power supply does not meet the requirements, please ensure that the power
supply is 12V
2
SIM card cannot be inserted into the SIM card tray, all router's indicator
lights are off
•If the SIM card holder is damaged, please contact our technical support for repair
•If the SIM card is inserted in the wrong direction, please make sure that the SIM card
chip is aligned with the chip end of the card slot and inserted into the card tray
3
The indicator light of the ETH/GE port is off, and the web platform
cannot be accessed
•If the network cable is not connected correctly, please reconnect the network cable
•If the network cable is damaged, please replace the network cable
•If the PC's network card is working abnormally, please replace the network card or
enable the network adapter
Dial up connection issues
4
The device is interrupted during the dial-up process, and cannot dial-up
to access the Internet
•If the network type of the SIM card is incorrect, please replace the corresponding
type of SIM card according to the module
•Please make sure the SIM card is activated. Check whether the SIM card account is
in arrears. If yes, top up the account
•If the PIN code is configured incorrectly, please use the correct PIN code
12
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