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Troubleshooting
Problems
Keyboard or mouse is not
functioning
Keyboard or mouse buttons
do not work
Bluetooth pairing button
does not work
Possible solutions
1. Ensure that the battery is fully charged.
2. Turn off the keyboard or mouse, and then turn it on.
1. Ensure that the battery is fully charged.
2. Turn off the keyboard or mouse, and then turn it on.
3. On your computer, turn the Bluetooth off and on.
4. Restart your computer.
5. Check for interference that may affect Bluetooth
connectivity. For example, nearby Wi-fi or USB 3.0
devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
1. Ensure that the battery is fully charged.
2. Turn off the keyboard or mouse, and then turn it on.
3. Ensure that the Bluetooth device is in pairing mode
by pressing the Bluetooth pairing button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
Troubleshooting │ 30
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