Troubleshooting - Dell KB7120Wc User Manual

Multi-device wireless keyboard and mouse combo
Hide thumbs Also See for KB7120Wc:
Table of Contents

Advertisement

Troubleshooting

Problems
Unable to use the
mouse/keyboard
Possible causes
The white LED indicator
at top of the mouse
does not light up when
the mouse is turned on
Possible solutions
1. Check if the battery is inserted
correctly.
Battery "+" and "-" ends
should follow those indicated
on the battery compartment
label.
2. Check the battery level.
• If the mouse uses a
rechargeable battery,
ensure that the battery
is fully charged.
• If the battery is exhausted,
replace it with a new one.
3. Turn the mouse/keyboard off,
and then turn on again.
Check if the battery status
light is flashing amber,
indicating that the battery
power is low. If the battery
is fully depleted, the battery-
status light will not turn on.
4. Ensure that the USB dongle
is directly connected to your
computer.
Avoid using the port replicators,
USB hubs, and so on.
5. Change the USB port.
Insert the USB dongle into
another USB port on your
computer.
Troubleshooting
25

Hide quick links:

Advertisement

Table of Contents
loading

This manual is also suitable for:

Km7120w-gy-intKm7120w-gy-gerKm7120wMs5320wcRg-1216

Table of Contents