Damage evident upon receipt should be noted on the freight bill. Damage should be brought to the attention of the delivering carrier -- NOT to nVent Equipment Protection -- within 15 days of delivery. Save the carton and packing material and request an inspection. Then file a claim with the delivering carrier.
CAUTION Operation of the air conditioner in areas containing airborne caustics or chemicals can rapidly deteriorate filters, condenser coils, blowers and motors, etc. Contact nVent Equipment Protection for special recommendations. REFRIGERANT LOSS Each air conditioner is thoroughly tested prior to leaving the factory to insure against refrigeration leaks. Shipping damage or microscopic leaks not found with sensitive electronic refrigerant leak detection equipment during manufacture may require repair or recharging of the system.
Equipment Protection products that: (i) are made to order, (ii) have been modified by Buyer, (ii) have special finishes, or (iv) are determined by nVent Equipment Protection to constitute “custom” products that cannot be returned to stock or resold to other Buyers, will not be accepted for return by nVent Equipment Protection.
The PO will not exceed 50% of a new unit. Buyer will be notified of repair charges that exceed approved PO amount. B. All returns to nVent Equipment Protection must be securely packed, using original cartons if possible. All returns must have the RMA number visible on the outside of the carton. nVent Equipment Protection is not responsible for material damaged in transit.
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