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PROBLEM
Brushes won't rotate
SERVICE
To obtain approved Hoover® service and genuine
Hoover® parts, locate the nearest Authorized
Hoover® Warranty Service Dealer (Depot) by:
• Checking the Yellow Pages under "Vacuum
Cleaners" or "Household".
• Visit our website at hoover.com (U.S.
Customers) or hoover.ca (Canadian customers).
WARRANTY
LIMITED TWO-YEAR WARRANTY (DOMESTIC USE)
WHAT THIS WARRANTY COVERS
Failure to register the product does not diminish
product warranty rights.
When used and maintained in normal household
use and in accordance with the Owner's Manual,
your HOOVER® product is warranted against
original defects in material and workmanship
for a full two year from date of purchase (the
"Warranty Period"). During the Warranty Period,
Hoover® will provide labor and parts, at no cost
to you, to correct any such defect in products
purchased in the United States, U.S. Military
Exchanges and Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take or
send the product to either a Hoover® Sales and
Service Center or Hoover® Authorized Warranty
Service Dealer along with proof of purchase.
For an automated referral to authorized service
POSSIBLE CAUSE
1. Blown fuse or tripped breaker.
2. In Dry Mode.
Follow the service center link to find the service
outlet nearest you.
• For an automated referral of authorized service
outlet locations call 1-800-944-9200.
Do not send your vacuum to Hoover®, Inc.,
Company in Glenwillow for service. This will only
result in delay.
outlets in the U.S.A., phone: 1-800-944-9200
OR visit Hoover® online at www.hoover.com. For
additional assistance or information concerning
this Warranty or the availability of warranty
service outlets, phone the Hoover® Consumer
Response Center, Phone 1-800-263-6376,
Mon-Fri 8am-7pm EST. In Canada, contact
Hoover® Canada, Carson Building, 100 Carson St.,
Etobicoke, Ontario M8W 3R9, Phone: 1-800-263-
6376, Mon-Fri 8am-7pm EST.
WHAT THIS WARRANTY DOES NOT COVER
THIS WARRANTY DOES NOT COVER: use of
the product in a commercial operation (such as
maid, janitorial and equipment rental services),
improper maintenance of the product, damage due
to misuse, acts of God, nature, vandalism or other
acts beyond the control of Hoover®, owner's acts
or omissions, use outside the country in which
POSSIBLE SOLUTION
1. Check fuse or breaker in home. Replace fuse/reset breaker in home.
(1) Push ON/OFF switch to turn cleaner OFF.
(2) Unplug the cleaner.
(3) Wait one minute.
(4) Plug the cleaner into electrical outlet.
(5) Push the ON/OFF switch again to turn cleaner ON.
If the brushes continue to stall and the breaker trips again, clean the
brushes to remove debris.
2. Switch mode selector to Wash Mode for brushes to rotate.
If you need further assistance:
To speak with a customer service representative
call 1-800-944-9200; Mon-Fri 8am-7pm EST.
In Canada, contact Hoover® Canada, Toronto:
755 Progress Ave., Scarborough, ON M1H 2W7
OR Hoover® Canada, Edmonton: 18129-111 Ave.,
Edmonton, AB T5W 2P2, Phone: 1-800-944-9200,
the product was initially purchased and resales of
the product by the original owner. This warranty
does not cover pick up, delivery, transportation or
house calls. However, if you mail your product to
a Hoover® Sales and Service Center for warranty
service, cost of shipping will be paid one way.
This warranty does not apply to products
purchased outside the United States, including
its territories and possessions, outside a U.S.
Military Exchange and outside of Canada. This
warranty does not cover products purchased from
a party that is not an authorized retailer, dealer,
or distributor of Hoover® products.
OTHER IMPORTANT TERMS
This Warranty is not transferable and may not be
assigned. This Warranty shall be governed and
construed under the laws of the state of Ohio.
The Warranty Period will not be extended by
Mon-Fri 8am-7pm EST. Always identify your
vacuum by the complete model number when
requesting information or ordering parts. (The
model number appears on the bottom of the
vacuum.)
PLEASE DO NOT RETURN THIS PRODUCT TO THE
STORE.
any replacement or repair performed under this
Warranty.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY
AND REMEDY PROVIDED BY HOOVER®. ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR PARTICULAR PURPOSE, ARE DISCLAIMED.
IN NO EVENT WILL HOOVER BE LIABLE FOR ANY
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND OR NATURE TO OWNER OR
ANY PARTY CLAIMING THROUGH OWNER, WHETHER
BASED IN CONTRACT, NEGLIGENCE, TORT OR STRICT
PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE
WHATSOEVER. Some states do not allow the
exclusion of consequential damages, so the above
exclusion may not apply to you. This warranty
gives you specific rights; you may also have others
that vary from state to state.
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