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Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
For more information, see
Dell EPSA Diagnostic
Running the ePSA diagnostics
1
Turn on your computer.
2
As the computer boots, press the F12 key as the Dell logo appears.
3
On the boot menu screen, select the Diagnostics option.
4
Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5
Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6
To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7
Select the device from the left pane and click Run Tests.
8
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Power and battery-status light/hard-drive activity light
Indicates the battery-charge status or the hard-drive activity.
NOTE:
Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
NOTE:
Hard-drive activity light is supported only on computers shipped with hard drive.
Power and battery-status light
Indicates the power and battery-charge status
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
•
Power adapter is connected and the battery is fully charged.
•
Computer is running on battery and the battery has more than 5 percent charge.
•
Computer is in sleep state, hibernation, or turned off
NOTE:
Hard-drive activity light is supported only on computers shipped with hard drive.
The power and battery-status light blinks amber along with beep codes indicating failures.
3.0.
Troubleshooting
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