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Handling Calls
Make A Call
•
Lift the handset (or leave handset in the cradle to dial handsfree)
•
External Call – Either dial the telephone number with or without 9 first
•
Internal Call – Dial the internal extension number or press a pre-programmed button
•
To end the call, replace the handset (or if handsfree press the speaker button).
With external calls you must dial the full telephone number even for local numbers
Answer A Call
•
Lift the handset (or press the speaker button to answer handsfree or if using a headset).
Place a Call on Hold
•
Whilst on a call press the Hold button, you can then replace the handset into the cradle
•
To return to the call press the Hold button or the flashing Call button.
Mute
•
Press the Redial/Mute button to toggle mute on or off. The caller will not be able to hear you but you will be able to
hear them whilst muted
Transfer a call
•
Whilst on a call press the Transfer button then you can either:
o
Transfer internally by dialling the extension number
o
Transfer externally by dialling the telephone number with or without 9 first
o
Transfer a call to someone's mailbox by press Transfer then Message then the extension number
•
Connect the call to the recipient by replacing the handset either before or after they have answered the call.
•
If you need to return to the call you are transferring, before hanging up, press the Transfer button again.
If you have a pre-programmed button for an extension you do not have to press the transfer button first you can simply press
the button.
To Pick up a call ringing elsewhere
•
Either press the button assigned as Pick up or dial 510 to pickup calls in your group
•
If you have a button programmed for the extension that is ringing you can just press that button to pick up the call
•
If you don't have a button programmed for an extension you can dial 511 followed by the extension number
Redial
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Press the Redial/Mute key to redial the last number dialled
Business to Business Telecommunications
www.oceantelecom.com
01284 729 869
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
| info@oceantelecom.com
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