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Faults
The door cannot be
opened.
The programme will not
start.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
The water is not draining.
Water is not visible in the
drum.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
The spin cycle runs sev-
eral times.
Cause/Remedy
The temperature in drum is too high to open the door.
■
The safety function is activated. Stop the programme?
■
The water level in drum is too high.
■
Can the door only be opened by the emergency release?
■
~ "Emergency release" on page 50
Have you touched the I button or selected f (Ready in) time?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows àœ©˜ for 5 s after you have
■
switched on or off the appliance, the appliance is in shop mode. Turn off
the shop mode as follows:
Switch the appliance off and on again.
1.
2.
Wait for the display message àœ©˜ to disappear.
3.
Touch and hold I for at least 5 s.
The appliance will automatically switch off. You can use the appliance now as
usual.
Not a fault – Some programme (e.g. Cottons) specifically detect and weigh the
load after the program has started in order to calculate the optimum amount of
water for washing. The drum will then start filling with water.
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
■
water drain hose.
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
■
pipe and the water drain hose are not kinked or trapped.
Could the drain pump be blocked?
■
~ "Drain pump is blocked" on page 48
Could the drain hose at the siphon be blocked?
■
~ "The drain hose at the siphon is blocked" on page 49
- - - (Rinse hold = no final drain) is activated (depending on the module).
■
Continue the programme by selecting 0 and pressing I.
The water drain hose is connected too high. Install the water drain hose at
■
a maximum height of 1 meter.
Not a fault – the water is below the visible area.
Not a fault – the unbalanced load detection system has interrupted the
■
spin cycle because the laundry is unevenly distributed. Distribute small and
large items of laundry evenly in the drum.
Is Ý (Easy iron) additional programme setting selected (depending on
■
the model)?
Is ç (Silent) additional programme setting or Slient programme selected
■
(depending on the model)?
Is the selected spin speed too low?
■
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Faults and what to do about them
en
53
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