Usb Device Problems; Software And Driver Problems; Lenovo Diagnostic Tools - Lenovo 30CF User Manual

USB device problems

A USB device cannot be accessed.
Solutions:
• Connect the USB cable from the USB connector to the USB device. If the USB device has its own power
cord, connect the power cord to a grounded electrical outlet.
• Turn on the USB device and keep the device online.
• Install any device drivers or programs supplied with the USB device. Refer to the documentation that
comes with the USB device for more information.
• Disconnect and reconnect the USB connector to reset the USB device.
• Ensure that the Smart USB Protection function is disabled. To configure the Smart USB Protection
function, see "Using the Smart USB Protection function" on page 24.

Software and driver problems

For some programs, dates cannot be sorted in correct order.
Solution:
Some programs developed before the year 2000 use only the last two digits of a year to sort dates, assuming
the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check with your
software manufacturer to see if any updates are available. Many software manufacturers make updates
available from the World Wide Web.
Some programs do not work as expected.
Solutions:
1. Check whether the problem is caused by a program.
a. Ensure that the software is compatible with your computer. Refer to the information supplied with the
software for more information.
b. Verify that other software works properly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by a program:
• Refer to the printed documentation that comes with the program or the help system of the program
for troubleshooting information.
• Update the program. See "Keeping your computer current" on page 20.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to
A device does not work properly due to device driver problems.
Solution:
Update the device driver. See "Keeping your computer current" on page 20.

Lenovo diagnostic tools

For information about Lenovo diagnostic tools, go to:
https://pcsupport.lenovo.com/lenovodiagnosticsolutions
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P330 Tiny User Guide
https://support.lenovo.com and follow the instructions on the screen.