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Diagnostics & Troubleshooting
Problem
No power
(Unit does not
turn on)
No sound
(Only with built-in
power used)
No sound
(Only on external
amplifiers)
No AM/FM
reception
AUX Input or RCA
output distortion
External amplifiers
have low signal
input. Gain too
high (hiss)
Bluetooth can't/
won't connect
USB thumb drive
not reading
Camera does not
display in reverse,
only in camera
source menu
If you have problem or question that was not mentioned here,
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22
Cause
1. Incorrect wiring
2. Fuse is blown
3. Wiring harness is
not connected
1. Volume is too low
2. Speaker wire
connection loose or
wired incorrectly
1. Amplifiers not
connected to power
2. Amplifiers not
turning on
1. Antenna cable is
not connected
2. The signals are too
weak
1. Volume may be
up too much on
external device
1. Zone control is
turned down too far
1. Mobile device has
BT switched off
2. Mobile device is
not discoverable
1. Music file is not
MP3, WAV or WMA
format
1. Purple/white
reverse trigger wire
not powered
the Frequently Asked Questions.
Solution
1. Re-check wiring
2. Replace fuse
3. Re-check wiring
harness connection
1. Increase volume
2. Double check
connection and re-
attach
1. Check amplifier
power/ground
connections
2. Connect blue
remote turn on wire
1. Insert the antenna
cable securely
2. Select a station
manually
1. Lower volume on
external device
until distortion goes
away
1. Increase zone
control level to
provide more signal
level to amplifiers
1. Enable the
Bluetooth function
2. Make the device
discoverable
1. Convert music file
format into MP3,
WAV or WMA
format
1. Power the purple/
white wire on the
back of the unit
with +12v trigger
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