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Trouble shooting
In case of mis-function, please refer to the following table.
Problem
Possible reason
- The power switch is not turned on
The appliance will not
while charging
be charged
- The appliance and charging terminals
are not in full contact
- The appliance is covered by wires
on the ground, dropping curtain
fabric or blankets are twined
The appliance gets stuck
- Side brush and brushroll, etc.
get stuck, and the appliance cannnot
run normally
- Robot battery is lower than 20%, and
Not cleaned completely,
it automatically back to recharge
and robot goes to
- Robot cleans a certain place and is
recharge
considered as "Cleaning finished"
No cleaning according
- The power switch is not on
to the preset time
- Scheduled appointment is cancelled
After the mop attachment
- There's no water in water tank
is
installed, the appliance
- The appliance base outlet hole
is impermeable
is blocked
- The power switch is not turned on
- Low battery
- wheels are dropped and the three
Appliance does not work
groups of drop sensors are in a
falling state
- There's obstacle a
head
Applian
ce retreats
- Bumper rail is clamped
- This is a symptom caused by
The appliance restart
instantaneous discharge of static
sometimes.
electricity caused by carpet.
- When detecting an obstacle, reduce
Keep hitting obstacles.
the speed and clean it in close
proximity until it touches the obstacle.
It may bump into
- It try to clean near furniture and
furniture and obstacles
obstacles so that it can bump into
on moving.
them.
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Solution
- Power on the appliance
- Make sure the appliance is fully in contact
with the charging terminal
- The appliance will automatically start the
escape mode. If it is not out of trouble,
it needs manual help
- Clean the windings on the side brush and
restart it. If not, contact the after-sales
department
- Charge the appliance
- Restart the appliance and choose the "auto"
cleaning mode to start the cleaning that may
be more appropriate for your home layout
- Turn on the power switch of appliance
- Reset and make appointment
- Contact the aftersales service center
- Add water
- Clear water outlet and tank filter
- Turn on the power switch
- Charge the appliance
- Place the appliance close to the ground
- Contact aftersales service center
- Clea
r the front obstacles
- Tap the bumper rail to check for if there's
foreign matter stuck
- The appliance will be normal if it restart
within 3 seconds
- It's normal.
- It's normal.
Trouble shooting
In case of mis-function, please refer to the following table.
Problem
Cause
Troubleshooting
- Judge if the mobile phone
is accessed to network
- Judge if the router works
Disconnection
normally
between the mobile
- The cleaner is required to
App displays
phone and the
be powered
disconnection
equipment
- The WiFi configurations of
the equipment are cleared
- The WiFi password or
network is changed
- Network busy
- Poor WiFi signal reception
Network connection
Slow App operation
of the mobile phone
is not so smooth
- The network bandwidth is
not so adequate
Open Source Announcement
The software included in this product contains open source software.
The following URL http://opensource.samsung.com/opensource/VR_5000_M/seq/0
leads to open source license information as related to this product. This offer is valid
to anyone in receipt of this information.
Solution
- The mobile phone shall be accessed
to network once again
- Re-start the router
- Power on the cleaner once again
- Add new appliances into App
- After system start-up, long press
"
" 3 seconds and release it after
a tick sound is heard
- Clear all WiFi configurations of the
cleaner and add household electrical
appliances once again for operation
- Re-start the router and reduce the
number of access users
- Check the settings of the mobile
phone itself
- Broaden network bandwidth
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