Samsung WD21B6400 Series User Manual
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Samsung WD21B6400 Series User Manual

Samsung WD21B6400 Series User Manual

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Washing Machine
User manual
WD21B6400**
Untitled-1 1
2023-01-31
10:48:50

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Summary of Contents for Samsung WD21B6400 Series

  • Page 1 Washing Machine User manual WD21B6400** Untitled-1 1 2023-01-31 10:48:50...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Installation What’s included Installation requirements Step-by-step installation Before you start Initial setup Laundry guidelines Detergent drawer guidelines...
  • Page 3 Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Specification sheet English 3 Untitled-1 3 2023-01-31 10:48:50...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.

  • Page 5: Important Safety Precautions

    Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
  • Page 6 Safety information 6. For appliances with ventilation openings in the base, that a carpet must not obstruct the openings; 7. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised. 8. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
  • Page 7 15. Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber backed articles and clothes or pillows fitted with foam rubber pads should not be dried in the tumble dryer. 16. Fabric softeners, or similar products, should be used as specified by the fabric softener instructions.

  • Page 8: Critical Installation Warnings

    Safety information 23. This appliance is intended to be used in household only and it is not intended to be used such as: – staff kitchen areas in shops, offices and other working environments; – farm houses; – by clients in hotels, motels and other residential type environments;...
  • Page 9 Following the repair by a non-authorized service provider, self-repair or non-professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions.

  • Page 10: Installation Cautions

    Safety information Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible. • Failure to do so may result in electric shock or fire due to electric leakage. Install your appliance on a solid, level floor that can support its weight. •...

  • Page 11: Usage Cautions

    • Failure to do so may result in electric shock or fire. If any foreign substance enters into the appliance, unplug the power cord and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.
  • Page 12 Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 13 Do not operate the washing machine when the detergent drawer is removed. • This may result in electric shock or injury due to a water leak. Do not touch the insides of the drum during or just after drying as it is hot. •...

  • Page 14: Critical Cleaning Warnings

    Safety information Make sure that the pockets of all the clothing items to be washed are empty. • Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance. Do not wash clothing with large buckles, buttons or other heavy metal objects. Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water temperature and additional functions.

  • Page 15: Installation

    What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Release lever 02 Detergent drawer (Auto...
  • Page 16 Installation Accessories (supplied) Spanner Bolt caps Hose guide Cold water hose Hot water hose Cable tie Drain hose (applicable models only) NOTE • Spanner: For removing the shipping bolts and levelling the washing machine. • Bolt caps: For covering the holes after removing the shipping bolts. The provided number of bolt caps (3 to 6) depends on the model.

  • Page 17: Installation Requirements

    • Improperly connected grounding conductors may cause electric shock. Drain • Do not remove or modify the grounding pin Samsung recommends a standpipe 60-90 cm of power cord to reduce the risk of electric high. The drain hose must be connected through hazard.
  • Page 18 Installation Flooring Alcove installation For best performance, the washing machine must Minimum clearance for stable operation: be installed on a solid floor. Wood floors may need Sides 25 mm to be reinforced to minimise vibration and/or unbalanced loads. Carpeting and soft tile surfaces 25 mm do not resist vibration well and may cause the Rear...

  • Page 19: Step-By-Step Installation

    Step-by-step installation STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 °C) •...
  • Page 20 Installation STEP 3 Adjust the levelling feet 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 2. Level the washing machine by manually adjusting the levelling feet. 3. When levelling is complete, tighten the nuts using the spanner.
  • Page 21 If there is a water leak, stop operating the washing machine and disconnect it from the electrical supply. Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
  • Page 22 Installation CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high- pressure hose. Connecting to a non-threaded water tap 1. Remove the adaptor (A) from the water hose (B). 2.
  • Page 23 6. While pulling down part (D) on the water hose, connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound. 7. To complete connecting the water hose, see 2 and 3 on the “Connecting to a threaded water tap”...
  • Page 24 Installation Aqua stop hose (applicable models only) The aqua stop hose alerts users of a risk of water leaks. It senses the water flow and turns red on the centre indicator (A) in case of a leak. NOTE The end of the aqua stop hose must be fitted to the water tap and not the machine. English Untitled-1 24 2023-01-31...
  • Page 25 STEP 5 Position the drain hose The drain hose can be positioned in three ways: Over the edge of a wash basin The drain hose must be placed between 60 cm and 90 cm (*) above from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A).

  • Page 26: Before You Start

    Before you start Initial setup • When you turn on the washing machine for the first time, the screen shows the initial setup process. Follow the on-screen instructions to complete it. • Initial setup will not repeat after you’ve completed it. •...
  • Page 27 STEP 3 Use a laundry net • Brassieres (machine washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items. • Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door.

  • Page 28: Detergent Drawer Guidelines

    Before you start Detergent drawer guidelines The automatic dispenser models provide a three-compartment dispenser: two compartments for auto- dispensing and another part for manual input. With the automatic dispensing option on, the washing machine dispenses an adequate amount of detergent or fabric softener for each load. See below for details: A.
  • Page 29 CAUTION • Do not operate the washing machine with the compartments not placed in the detergent drawer. A water leak may cause electric shock or injury. • Do not use the following types of detergent in the drawer. Tablet, capsule, ball, or net types. •...
  • Page 30 Before you start 1. Pull the detergent drawer to open. 2. Turn the auto detergent compartment cover (A) anticlockwise to open. 3. Apply an appropriate amount of detergent to the auto detergent compartment (B). After you finish, put the cover back and turn it clockwise to close.
  • Page 31 CAUTION • Do not apply detergent/softener to the drawer without the detergent/softener compartment. If you do, clean the drawer and then reinsert both compartments. • Use only liquid detergent/softener with the detergent/softener compartments. Do not use powdered detergent. • Make sure both detergent/softener compartments are inserted completely. If they are not, the washing machine may not start operating or fail to dispense washing agents.

  • Page 32: Operations

    Operations Control panel Tap to turn the washing machine on or off. • If you do not manipulate the control panel for 10 minutes after the washing machine is turned on, the washing machine automatically turns off. • The washing machine automatically turns off when the cycle completes. 01 Power CAUTION Do not tap...
  • Page 33 Tap to activate or deactivate the Smart Control function. Tap and hold to enter pairing mode to connect to the SmartThings app. 10 Smart Control • When the Smart Control function is activated, you can control your washing machine remotely using the SmartThings app on your smartphone or tablet (Android or iOS).

  • Page 34: Operating A Cycle

    Operations Operating a cycle 1. Tap turn on the washing machine. 2. Turn the Navigation dial to select the cycle you want. For more information on Cycle overview, see page 35. 3. Tap , or to change the default cycle settings. 4.

  • Page 35: Cycle Overview

    Cycle overview Cycle descriptions You can add or delete cycles to personalize the cycle list in the My Cycles option. See page 39 for more information. Cycle Description Max load (kg) • For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the rinse Cotton count are automatically adjusted according to the load.
  • Page 36 Operations Cycle Description Max load (kg) • Featuring a high-temperature wash and extra rinses Baby Care to help remove the remaining detergent effectively. • For shirts, blouses that are made of cotton, synthetic Shirts fiber. • For shirts, blouses that are made of delicate fiber. We Blouses recommend that you use detergent made especially for this purpose.

  • Page 37: Options

    Options Using Options 1. Tap 2. Turn the Navigation dial to select the desired option. 3. Tap to change the selected option setting or start operation. NOTE • To return to the main screen, tap again or turn the Navigation dial to select Back and tap •...
  • Page 38 Operations Delay End You can set the washing machine to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish. 1.
  • Page 39 Add Garments Use this function to add laundry after the wash starts. 1. Tap 2. Turn the Navigation dial to select Add Garments, and then tap The water starts draining. Add laundry when the Door Lock indicator turns off, and then close the door.

  • Page 40: Settings

    Operations Settings Using Settings 1. Tap and hold for 3 seconds. 2. Turn the Navigation dial and select the desired setting, and then tap 3. Tap to change the selected setting or start operation. NOTE To return to the main screen, tap again or turn the Navigation dial to select Back and tap Detergent You can change the concentration level of the detergent.
  • Page 41 AI Pattern This function saves frequently used cycles and settings. When you turn the function on, the washing machine remembers the cycles you use most and their settings (Temp., Rinse, Spin) and displays them in frequency order. 1. Tap and hold for 3 seconds.
  • Page 42 Operations Wi-Fi You can turn the washing machine's Wi-Fi on or off. 1. Tap and hold for 3 seconds. 2. Turn the Navigation dial to select Wi-Fi, and then tap 3. Tap to select On or Off. The washing machine's Wi-Fi is off as a factory default setting. However, the washing machine's Wi-Fi turns on automatically when you turn on the washing machine for the first time.

  • Page 43: Special Features

    Special features Smart Control You can connect to the SmartThings app and control your washing machine remotely. Connecting your washing machine 1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS). 2. Tap to turn on the washing machine. 3.
  • Page 44 Operations Stay Connect Set up the Stay Connect function in your SmartThings app to keep Smart Control turned on at the end of a cycle. Your washing machine stays connected to the app so you can send additional instructions, whether you are at home or away.

  • Page 45: Smartthings

    You don’t need a separate app to create your account. NOTE If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user automatically logs in. To register your appliance to SmartThings 1.

  • Page 46: Open Source Announcement

    (Please use the “Inquiry” menu.) It is also possible to obtain the complete corresponding source code in a physical medium such as a CD- ROM;...

  • Page 47: Maintenance

    Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Drum Clean+ Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up or odor and keep your washer drum fresh and clean, perform the Drum Clean+ cycle at least once a month or every 40 cycles.

  • Page 48: Emergency Drain

    Maintenance Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Gently press the top area of the filter cover to open. 3.

  • Page 49: Cleaning

    Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord.
  • Page 50 Maintenance Debris filter It is advisable to clean the debris filter every 2 months to prevent its clogging. 1. Turn off the washing machine, and unplug the power cord. 2. Drain the remaining water inside the drum. See the Emergency drain section. 3.
  • Page 51 Detergent drawer 1. While holding down the release lever on the inner of the drawer, pull the detergent drawer to remove. 2. Remove the tops of both compartments using the pull tabs located on the back of the lid, then clean inside the compartments under warm running water with a soft brush.

  • Page 52: Defrosting Your Washing Machine

    Maintenance 5. Insert the detergent drawer back into the washing machine. NOTE • Make sure the drawer recess is completely dry before inserting the detergent drawer. • Tightly attach the tops of both compartments before inserting them back into the drawer. CAUTION Do not spray water into the detergent drawer recess.

  • Page 53: Troubleshooting

    Troubleshooting If there is any problem, check the information message on the LCD screen and follow the on-screen instructions. If the problem persists, please contact the service center. Checkpoints If you encounter a problem with the washing machine, first check the table below and try these suggestions.
  • Page 54 Troubleshooting Problem Action • Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the levelling feet to adjust the height of the washer. • Make sure the shipping bolts are removed. •...
  • Page 55 Problem Action • Make sure you use the recommended types of detergent as appropriate. • Use high efficiency (HE) detergent to prevent oversudsing. Excessive suds. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. Cannot add additional •...
  • Page 56 Troubleshooting Problem Action • Make sure the door is properly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. Leaks water. • Avoid overloading. •...

  • Page 57: Information Codes

    Information codes If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Water is not draining. • Make sure the drain hose is not frozen or clogged. •...
  • Page 58 The Main Door lock/unlock is not working properly. • Turn the machine off, and restart the cycle. • If the information code remains, contact a customer service center. If any information code keeps appearing on the screen, contact a local Samsung service centre. English Untitled-1 58...

  • Page 59: Specifications

    Specifications Fabric care chart The following symbols provide garment care Bleaching direction. The Clothing care labels include symbols for drying, bleaching, drying and ironing, Any bleach allowed. or dry cleaning when necessary. The use of symbols ensures consistency among garment Only oxygen bleach allowed.

  • Page 60: Protecting The Environment

    Specifications Ironing Professional dry-cleaning in hydrocarbons (heavy benzines) with Iron at maximum sole plate normal process. temperature of 200 °C. Professional dry-cleaning in Iron at maximum sole plate hydrocarbons (heavy benzines) with temperature of 150 °C. gentle process. Iron at maximum sole plate Do not dry-clean.

  • Page 61: Specification Sheet

    Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WD21B6400** A (Width) 686 mm Dimensions B (Height) 984 mm C (Depth) 796 mm Water pressure 50-800 kPa Net weight 101.0 kg Washing and 21.0 kg...
  • Page 62 Memo Untitled-1 62 2023-01-31 10:49:03...
  • Page 63 Memo Untitled-1 63 2023-01-31 10:49:03...
  • Page 64 OR VISIT US ONLINE AT 1800-88-9999 (OTH) MALAYSIA www.samsung.com/my/support +603-7713 7420 (Overseas contact) 1-800-10-7267864 [ PLDT - Toll Free ] PHILIPPINES 1-800-8-7267864 [ Globe - Toll Free ] www.samsung.com/ph/support 84222111 [ Landline ] SINGAPORE 1800 7267864 | 1800-SAMSUNG www.samsung.com/sg/support DC68-04255T-00 Untitled-1 64 2023-01-31 10:49:03...

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