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Troubleshooting
Problems
The keyboard is
not functioning
The keyboard
lighting is off
For more information
about the AWCC
features
The selected configuration
is not working in Alienware
Command Center.
Possible solution
• Disconnect the keyboard and connect it back to
the USB port on your computer.
• Connect the keyboard to another USB port.
• Restart the computer.
• Ensure that the light is not turned off, press
FN+F6 to light up the keyboard.
• Disconnect the keyboard and connect it back
into the USB port on your computer.
• Connect the keyboard to another USB port.
• Restart the computer.
• Adjust keyboard brightness by Alienware
Command Center (AWCC).
• Open the Alienware Command Center.
• Click the Help
Command Center Online Help is displayed.
• Click the Contents tab.
• From the Contents tab, click the required topic
to find more details in Alienware Command
Center features.
• Ensure that the Alienware Command Center is
running on your computer.
• Open the Alienware Command Center and
ensure that the configuration of your gaming
keyboard is set properly and saved.
icon. The Alienware
Troubleshooting
34
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